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“A great weekend!” 5 of 5 stars
Review of Francis Scott Key Family Resort

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Francis Scott Key Family Resort
12806 Ocean Gateway, Ocean City, MD 21842   |  
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Ranked #8 of 107 Hotels in Ocean City
Severna Park, Maryland
1 review
1 helpful vote 1 helpful vote
“A great weekend!”
5 of 5 stars Reviewed November 1, 2013

The facility was very clean and hospitable. The indoor pool was so cute, and the grandchildren loved all the things to do in the pool...especially the waterslide. The mattresses on the beds were incredible...memory foam...good nights sleep along with plenty of pillows!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, November 8, 2013
We are so pleased you enjoyed your stay. The Temperpedic Mattresses are a wonderful way to get a good nights rest!

See you soon!
Annemarie Dickerson
Owner
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672 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 15, 2013

I spent one night there. The beds were infested with bedbugs. The shower had cigarette butts in it in a non-smoking room. The neighbors were noisy and you could hear every cough. The wireless did not work. The pillows and beds were lumpy. The front desk when we checked in was not friendly. Do not stay here.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 18, 2013
I had the ability to speak directly with this guest this morning in relation to her issue during her stay. Bed bugs are an industry wide concern and they are equal opportunity offenders that hitch hike into guest rooms, movie theaters, trains, rental cars and airplanes. We take preventive measures and do room checks upon checkout and we take the concern very seriously. That being said, if we do have an issue we take full responsibility. I am working with this guest to make sure they are fully compensated for any expenses and I have given her my personal cell phone so she contact me directly if needed. I have given her my word we will do everything necessary to rectify the situation.

Our housekeeping manager has been made aware of the concerns detailed and we are currently finalizing our WIFI upgrade. Each guest room has Tempurpedic Mattresses which the vast majority of our guests enjoy.

I feel terrible that this guest had such a negative impact during her one night stay with us but will do what is in my ability make the situation better.

SIncerely
Annemarie Dickerson
Owner
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Frederick
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

We have been coming to the OC car show that is held in May and have always stayed at the Francis Scott Key Resort. We have a handicap daughter and who also has a severe allergy to latex. The owner and the staff have always made sure that our stay is a safe one and not to mention, a fun one too. We have been staying at the resort for 15 years and have no plans to stay elsewhere. The room is plenty big for a motorized wheel chair to get around without any problems. No we don't stay in the handicap section of the resort any longer as the owner suggested we might like staying in a different area of the resort. She was so correct. The staff are very pleasant and they will resolve any issues ASAP. The cost is very reasonable for the time frame in OC. We have never had any issues and we just LOVE this resort and would recommend it to anyone. In fact, we have friends that are now coming down and staying at the FSK twice a year now. The indoor pool is my handicap daughter's favorite thing. They have lift to pick her up from her wheel chair and place her in the pool. The smile on her face is priceless.
Now our grandson enjoys his time there as well and I'm sure he will have many years to come of this.

I want to thank you all for all the love, care and kindness you have given to us over all these years and we look forward to seeing you in 2014!!!!!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 15, 2013
We have the pleasure with several of our guests that they actually become like a part of our family. This is the case with this incredible crew! We are blessed that the Francis Scott Key has help several memories for this family and I pray for many, many more to come.

See you in May!
Annemarie
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Townsend, DE
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 29, 2013

This was our first time to Francis Scott Key. We come to Ocean City Maryland every year but we now have a toddler in which most hotels are not kid friendly. We stayed in a ranch room which is fairly small but was perfect enough for us ( 2 adults and a 2 year old). We were right near the pirate ship, which our son couldn't get enough of. The life guard that was there from Sun-Weds was wonderful. She understood that we had to accompany our child on the ship. The life guard on Thursday and Friday was so miserable. She just look as though she did not want to be there. She yelled at my husband for going down the slide. She really should not be a FSK employee. The maids were wonderful. Our first night there, they were not able to get to our room in a timely manor so they allowed us to help ourselves to what we needed. They did a wonderful job the rest of the week with our room. The shuttle drivers were great. We only had to wait one time for a shuttle. The drivers were all friendly and great drivers. We ate at the 50's diner several times. I highly recommend the Crab dip omelet! I got the lettuce wedge for lunch one day and it was terrible. There were a few things in the room that could had been fixed; toilet ran, access panel needs fixing. It wasn't a big deal for us though. Put-put golf needs a lot of work! We will be back next year and we may want to try one of the houses that can be rented.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 15, 2013
Thansk you for your comments. A negative staff member is not the norm here and I apologize. Our guests deserve smiling faces and I apologize. We have begun the process of going into every guest room and check for maintenance issues. We are also replacing shower curtains, deck railings, stairs and several other improvements. The putt putt will get general repairs for 2014 as well as some updates to our pavilion area.

Thank you again for taking the time to write...
Annemarie Dickerson
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2013

FSK is a great place to stay. Very much a family resort. Staff is friendly. My family & I have stayed here many times. It's close enough to the beach without being right down in all the crowd. The shuttle is wonderful, since parking at the beach can be difficult.

Room Tip: If you traveling with older teens (young adults) would recommend two rooms, a corner suite, or the c...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 15, 2013
Our shuttle service is a great money saver as parking can cost a bit and finding a spot challenging. Our end units do provide extra space...great tip!

Sincerely
Annemarie Dickerson
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed September 23, 2013

We've vacationed here for years, but have always stayed in the vacation homes. This year we were going only for a few days and stayed in the "Florida" building in an efficiency. We were traveling with an 11 month old and called ahead for a port-a-crib. Upon arrival it was already in the room with everything we needed. The room was great to include an apartment size refrigerator, a stove, and the vanity was separate from the bathroom. The staff was friendly as always, the accommodations great, and the indoor pool was just perfect! Looks like our family will always chose the FSK whether it be for a weekend or a week!

Room Tip: We stayed in the Florida building which is in the same areas as the indoor pool. Perfect, especiall...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 15, 2013
We are so blessed to have to many families that think of us as home away from from...Thank You. We have already begun the process of prepping for 2014...We hope to see you then!

Sincerely
Annemarie Dickerson
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crofton, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013

We have stayed here many times and continue to come back! It is not fancy but it is clean and comfortable. The indoor water park makes the stay worthwhile. The staff are always very friendly and the location of the hotel is a quick drive to the beach and the boardwalk.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review, October 15, 2013
Thank you...our indoor theme pool is a great memory maker! See you all again soon!

Sincerely
Annemarie Dickerson
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Scott Key Family Resort

Address: 12806 Ocean Gateway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Ocean City
#2 Family Hotel in Ocean City
#4 Best Value Hotel in Ocean City
#20 Romantic Hotel in Ocean City
Price Range (Based on Average Rates): $
Number of rooms: 232
Official Description (provided by the hotel):
Year-round family resort offering affordable rates and packages surrounded by many free amenities creating a unique, fun, memorable vacation trip and experience. ... more   less 
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Also Known As:
Francis Scott Key Family Hotel Ocean City
Francis Scott Key Motel
Francis Scott Key Hotel Ocean City Md

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