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Francis Scott Key Family Resort: Traveler Reviews

12806 Ocean Gateway, Ocean City, MD 21842
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Francis Scott Key Family Resort
Ranked #11 of 104 hotels in Ocean City
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414 reviews from our community

Traveler rating
    188
    138
    37
    30
    21
See reviews for
Families
339
 
Couples
20
 
Solo
2
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Francis Scott Key Resort - OC MD”
5 of 5 stars Reviewed December 13, 2012

I live in the Ocean City area and it has become tradition for me to take my grandson and one of his friends to Francis Scott Key for an sleepover swim party for his birthday. The kids love it and so do I - the pool area is perfect for both young and not so young children. The kids are encouraged to have fun and it's not unusual for one of the lifeguards to join them in playing volleyball or water basketball when there are only a few kids in the pool. The resort itself is kept very clean and the staff is very welcoming, making suggestions of other activities to keep the kids busy. We go in December so it's usually too cold to do many of the outside activities, but during the summer there is a nice outdoor pool, basketball, putt putt area to keep everyone busy. During the evening they now have a nice family lounge area where you can watch the movie of the evening and enjoy free popcorn. Thankfully one of the recent additions to the resort is the concessions so during the winter months when the restaurant is closed you can pizza and snacks without having to leave the resort - although if you wish to there is plenty of options just across the street in the outlet mall. My grandson has had such a good time that every year when asked what kind of party he wants for his birthday he immediately says he wants to go back to the Francis Scott Key - this was our 6th year there and he never tires of it.

Room Tip: Indoor pool is in the rear of the complex so during the winter months best to ask to stay in the Flo...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MD0919 about Francis Scott Key Family Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review
December 18, 2012
We love that we can be a part of making birthdays special. We are blessed to have a great staff that enjoys being a part of making families happy and comfortable at the FSK. We hope the tradition continues.....

Sincerely
Annemarie DIckerson
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latrobe, Pennsylvania
1 review
“Great place to stay with kids”
5 of 5 stars Reviewed November 3, 2012

I have stayed here a few times and let me say I have enjoyed this resort. My Grandaughter lives in Pocomoke City and I in PA. When I come to visit I ask her if this is where she wants to stay and I get a big "OH YEAH". We have a great time here, the activitties for kids can't be beat from movie night the wildlife people that bring there birds for education and of course the pool that we spend hours at. The only negative is no microwave in the rooms that we stay in other then that we'll see you in April.

Room Tip: upper floors are Quiter.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Becky M about Francis Scott Key Family Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, General Manager at Francis Scott Key Family Resort, responded to this review
December 18, 2012
Thank you for taking the time to write! We love that your family enjoys family time here at the FSK!. We did add microwaves for guest use in the guest laundry building and all rooms with kitchens have a microwave as well! Hope to see you soon!


Sincerely
Annemarie Dickerson
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“2012 stay”
5 of 5 stars Reviewed November 2, 2012

we stayed here for the first time in 2012 we stayed in one of the newly remodeled rooms and my entire family was very happy with the overall stay from all the events the splash grounds and the indoor pool. My Parents also came and stayed during the time that my family was there in separate rooms and they really enjoyed their stay as well my two children and my two nephews loved all the things available to do. There was something for the whole family to do my husband and father loved the pool bar and i found the laundry room to be very clean and convenient. We already booked our stay for 2013 in one of the cabins. We would have liked to have seen a cabin while we were there to decide on staying in one, however they were all occupied while we were there. I have heard that the cabins are not remodeled yet. I hope that they are just as nice as the renovated room that we stayed in and my extended family will be booking their room soon for their stay while we are there. hoping to make this a family vacation every year

sincerely
fsk fan

Room Tip: the full kitchenette rooms are worth the price when you book online for the sunday to friday stay
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Brandy G about Francis Scott Key Family Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review
December 18, 2012
We are so excited for the our guests to see the cabins. As of now we have completely guted the cabins, the windows have been replaced and we will...
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Washington, District of Columbia, United States
1 review
2 helpful votes 2 helpful votes
“Paper thin walls!”
2 of 5 stars Reviewed October 31, 2012

Let me start with the positives first. The indoor pool was FANTASTIC! It poured one day while on vacation and the indoor pool really saved us. They have great activities for the kids. There is definitley plenty to keep the little ones busy. That's why we chose to book here. We've been coming to OC as a family for 6 years and this is the first and LAST time we will stay at the FSK. Another positive was all the employees we interacted with while we stayed seemed very pleasant. One of the life guards (John I believe) was GREAT! You could tell he really enjoyed his job. My son absolutely loved him!

I did a lot of research and read many reviews and there were complaints about the rooms being outdated so I made sure I booked a "recently remodled" room. If this room was recently remodled I'd hate to see what the other rooms look like. The room just felt dirty and damp. The biggest complaint was the walls are paper thin! It was horrible! We didn't sleep at all while we were there. We considered cutting our family vacation short just to get out of there. We called the desk multiple times to complain about the noise in the middle of the night and they did tell the people next door to quiet down, but that was it. The final morning we were there I could hear our neighbors coffee pot brewing. You should not be able to hear a coffee pot through the wall.

After I returned home I emailed the hotel to complain about our stay and I never heard a word back. That's not what I would call good customer service. I was pretty upset about our stay because we were really excited to finally find a nice "family" hotel but unfortunately this is not it.

We will NEVER stay at FSK again. It's very unfortunate the rooms are so horrible beacuase the activities are great. I suggest it's time for a BIG update!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Jessica C about Francis Scott Key Family Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review
November 1, 2012
First let me apologize that you did not enjoy your experience at the Francis Scott Key. We get over 100 responses per week on our online survey though I read them all I am not always perfect on responding though it is important to me. I went back to re-read your comments from your August stay and I should have responded. We are a family owned hotel that has spent the last 10 years making improvements to our property. We have added 20 rooms, the indoor pool, the splashground, the mini golf the basketball volleyball area and shuttle services. We gutted the Main Lodge in 2010 and added the Diner, family lounge and began the upgrade with furniture and carpet in our guest rooms. We have completed 90 rooms with new furniture and carpet and our goal is to complete 109 additional rooms and the vacation rooms this winter. One of the comments we hear complaints about is the wall boards in our guest rooms. It is not an easy task to replace this with drywall but it is a project we are undertaking for our vacation homes and will hopefully next year begin the process in our guest rooms. That being said we are not a perfect fit for everyone. I would be happy to speak with this guest personally and I would personally oversee any future stay. If we are not the right place for this family I would be happy to help them find a better arrangement. Again sorry it took a TripAdvisor post for a response from me.

Sincerely
Annemarie Dickerson
Owner
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Wilmington, Delaware
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
“F(Frances Scott Keys)A(Always accommodating)M(Monetarily Manageable)I(Instantly Fun)Y(You will want to book today!)”
5 of 5 stars Reviewed October 30, 2012

Im smiling typing this review! Frances Scott Keys Family Resort has done it again!! Every late June my family and I look forward to spending time at our favorite Resort FSK Family Resort!! last year our car broke down and we missed the first whole day:( but my son wasnt too upset(mommy was:) but he was so excited about hitting the outdoor pool in the morning he wasnt upset for long:) If I have to have a bake sale being a single mommy on a fixed income Alex and I and my immediate family will be staying for a whole week!!! I am sooo excited!! FSK is one place where you KNOW you will be taken care of:) I had to copy and paste this quote from the owners who care about their community and others on a daily basis! I love it! here is their quote>>"Overall the Francis Scott Key was very lucky. I pray that our Ocean City businesses and friends and familys homes are in the same position. We will open today for any displaced locals at 11am. We have rooms with kitchens and will be open today until 6pm. Tomorrow we will resume our normal off season hours. We have power (as of now) and will be cleaning our property from debris so pardon our mess. As Ocean City is still closed from downtown to 62nd street we would ask out of town friends of Ocean City and the FSK to wait and give the town time to get it safe and for visitors. Thank for you all your prayers... Jim and Annemarie" when I saw that on my NewsFeed on Facebook:) (oh yes we love FSK so much we tell everyone to take a trip and we keep up to date happenings at FSK:) they are treat everyone like family! I am going to make sure this year to find Annemarie and meet her in person:) she is awesome and made sure our stay was awesome and accommodating:) Alex was having so much fun in the pools I couldnt get him out of it lol then it was bedtime!:) See for yourself how much we love FSK Family Resort, take a tour you will be ready to book your time there on the spot!! Be safe everyone! Happy Holiday Season 2012!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Leslie D for Ocean City
Ask Leslie D about Francis Scott Key Family Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fskinoc, Owner at Francis Scott Key Family Resort, responded to this review
December 18, 2012
Thank you so much for your kind words. We are so blessed to have an extended family that comes and stays with us for their vacation. We look forward to the next visit!!

Sincerely
Annemarie Dickerson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Francis Scott Key Family Resort

Also Known As:
Francis Scott Key Family Hotel Ocean City
Francis Scott Key Motel
Francis Scott Key Hotel Ocean City Md
Francis Scott Key Family Hotel
Address: 12806 Ocean Gateway, Ocean City, MD 21842
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Ocean City
#10 Best Value Hotels in Ocean City
Price Range: $$
Official Description (provided by the hotel):
Year-round family resort offering affordable rates and packages surrounded by many free amenities creating a unique, fun, memorable vacation trip and experience. ... more   less 
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