We got there and were greeted with the policy that there were only to be two people in our room at once, and if they found another, we'd lose our deposit or get kicked out. Would've been understandable if the EXTREMELY rude woman at the front desk did not take a combative and interrogative approach to the whole thing. She DEMANDED from my boyfriend that he give her the names of who was going to be in the room, being that she saw our friend (that came last minute) in our car. My boyfriend had no idea how to respond, as he was treated as less of a customer and more like he had to prove something to them to earn what we already PAID for. At other hotels, we've been simply offered the option to pay for the extra person. Not here. When my boyfriend stammered that it'd be me and him, then him and our friend, etc, trying to figure out how to handle it, she responding rudely and very pushy to each statement. After he left to discuss the situation with our friend, she told me in a very arrant tone that my boyfriend was lying to her, when really he was just flustered from her INSULTING attitude. We were then informed very MATTER OF FACTLY of the under 23 $300 CASH deposit (normally $200 for one bed, but since we were adding a person, it went up $100.) This was on one of the reservation pages, so my fault for not noticing, but in VERY SMALL print (you'd think if someone was asking for $300 in cash they'd make it clear, especially because I've NEVER been to another hotel that does this.) They also DON'T give it back when you check out; they MAIL it to you, with a processing fee of $5 taken out of YOUR money (on some week I guess it's like $50.) Why they can't just have someone check the room for damage when you leave and save you the processing fee is beyond me, the deposit is such a hassle to begin with. The only reason we put up with this was because of the cancellation policy where you lose one of your night's payments, which I understand under other circumstances where it is an inconvenience to them, but when the reason is CLEARLY due to customer dissatisfaction and RUDE TREATMENT, this is deplorable. Room was okay. DEFINITELY not worth the $200 total for two nights. I've stayed in $60 a night hotels with better service and rooms.
- Official Description (provided by the hotel):
- Oceanside all efficiency hotel built in 2000, located just steps to beach, boardwalk and Atlantic surf. Hotel offers seasonal rooftop outdoor pool and hot tub, scenic rooftop sundeck, heated indoor pool, jacuzzi rooms, deluxe pillowtop bedding, cardio fitness room, Subway restaurant, guest laundry services. All efficiencies offer small refrigerator, microwave, coffee maker, toaster, iron & ironing board, hair dryer, cable TV with HBO, alarm clock radios, daily housekeeping service, elevator, handicap accessible rooms. ... more less
- Reservation Options:
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- Also Known As:
- Monte Carlo Hotel
- Monte Carlo Ocean City