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“TERRIBLE SERVICE. UNDER 23's STAY AWAY.” 1 of 5 stars
Review of Hotel Monte Carlo

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Hotel Monte Carlo
3.0 of 5 Hotel   |   216 North Baltimore Avenue, Ocean City, MD 21842   |  
Hotel amenities
Ranked #77 of 107 hotels in Ocean City
Newport, Rhode Island
1 review
“TERRIBLE SERVICE. UNDER 23's STAY AWAY.”
1 of 5 stars Reviewed April 8, 2013

We got there and were greeted with the policy that there were only to be two people in our room at once, and if they found another, we'd lose our deposit or get kicked out. Would've been understandable if the EXTREMELY rude woman at the front desk did not take a combative and interrogative approach to the whole thing. She DEMANDED from my boyfriend that he give her the names of who was going to be in the room, being that she saw our friend (that came last minute) in our car. My boyfriend had no idea how to respond, as he was treated as less of a customer and more like he had to prove something to them to earn what we already PAID for. At other hotels, we've been simply offered the option to pay for the extra person. Not here. When my boyfriend stammered that it'd be me and him, then him and our friend, etc, trying to figure out how to handle it, she responding rudely and very pushy to each statement. After he left to discuss the situation with our friend, she told me in a very arrant tone that my boyfriend was lying to her, when really he was just flustered from her INSULTING attitude. We were then informed very MATTER OF FACTLY of the under 23 $300 CASH deposit (normally $200 for one bed, but since we were adding a person, it went up $100.) This was on one of the reservation pages, so my fault for not noticing, but in VERY SMALL print (you'd think if someone was asking for $300 in cash they'd make it clear, especially because I've NEVER been to another hotel that does this.) They also DON'T give it back when you check out; they MAIL it to you, with a processing fee of $5 taken out of YOUR money (on some week I guess it's like $50.) Why they can't just have someone check the room for damage when you leave and save you the processing fee is beyond me, the deposit is such a hassle to begin with. The only reason we put up with this was because of the cancellation policy where you lose one of your night's payments, which I understand under other circumstances where it is an inconvenience to them, but when the reason is CLEARLY due to customer dissatisfaction and RUDE TREATMENT, this is deplorable. Room was okay. DEFINITELY not worth the $200 total for two nights. I've stayed in $60 a night hotels with better service and rooms.

Room Tip: Go somewhere else.
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmontecarlo, General Manager at Hotel Monte Carlo, responded to this review, April 26, 2013
We pride ourselves in being a family friendly hotel. We are not a party hotel. Upon check in, guest misled front desk agent on amount of people in room. The room guest was registered to was so incoherant, that one of his friends had to step in and finish registering him. The security deposit policy is stated clearly on hotel website and in confirmation letters
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317 people have reviewed this hotel

Traveler rating
    100
    76
    49
    34
    58
See reviews for
107
85
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 5, 2013 via mobile

The "lady" at the front desk is the rudest person we have ever met at a hotel. This person should never be able to be the first person one meets as they enter a hotel. How the managent can keep her there is beyond me. Lobby is a dump. Room was fair at best. Cut our stay short and moved to the Marriott. Certainly a much better choice as we were treated as humans not dogs. Would never come back and would never recommend. I was even charged a second night even though I did not stay there. Prepare to be insulted and dissatisfied if you dare to stay here.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmontecarlo, General Manager at Hotel Monte Carlo, responded to this review, April 7, 2013
In response to this review i would say we have a smaller lobby, but one that was recently renovated. All hotel rooms were renovated last year with new furniture and new decor. Each guest can take a look at our pictures we have posted to see the very nice rooms and decor. We recieve many compliments from travelers that travel all over the world on our nice contemporary style. Some guest may not prefer the contemporary look. Not fair compairson to the marriott and our hotel, has the marriott charges double to triple what our hotel rates are.
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1 review
3 of 5 stars Reviewed March 12, 2013 via mobile

Wife and I went to OC for the weekend of 3/8/2013---3/10/2013 rooms were fairly priced and wanted to stay close to inlet that weekend so we said we would try it.After check in the lady at front desk told us to park across the street on the empty lot. I asked about the 8 empty parking spaces beside the building.She informed me they were reserved for people that wanted to pay extra .I asked if she was kidding , here it is off season and NO one was parked in these spots.Well with it raining and the wind blowing,$22.00 later we park.No were on their web site does it say if you want to park were your staying to pay extra..We go to room unload are luggage ,use the bathroom and are toilet runs over in the floor...R u kidding me.After the night out were trying to relax and the traffic was so loud thought they were coming in the room.And this was off season ! Sunday morning the maids were in the hall way slamming doors and yelling down the hall as if they were out on the beach..My worst stay in OC ever.I will never stay or recommend to anyone,and I have be going to OC for 30 years...

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmontecarlo, General Manager at Hotel Monte Carlo, responded to this review, March 14, 2013
We are sorry to hear this guest did not enjoy the fantastic accomodations at such very low rates. We are pleased to be able to offer one complimentary parking spot in room reserved, located in parking lot across street from hotel. We do also offer Pay Preferred Parking which is located in covered parking area . We will make sure that any noise concerns involving staff are addressed so they will not be an issue for the future.
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Potomac, Maryland
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2013

I would return here again.. The rooms are clean and sufficient, the staff is friendly and the location and value are outstanding. This property is only about 100 yards from the most popular part of the Ocean City center.......the Beach and Arcade / Boardwalk . Off Season Rates are great . Decent Towels and bathroom...mattress is a bit springy ...
(The Continental Breakfast is comparable to a vending machine)

Room Tip: Beach veiw on side is nicer.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, West Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 31, 2013

We have stayed here multiple years. Best thing is the good price and great location, right off the boardwalk and short walk to arcade and carnival for the kids. Subway restaurant off the lobby is a big plus. Rooftop pool is big, but always seems to be cold. Hot tub is nice, as is the small indoor heated pool. Our room is always clean, although the hotel itself could use some sprucing up (carpets, wall paint, etc). Parking is available, although a couple blocks walk and very tight spaces (although this seems to be the norm for OC boardwalk area). Staff is always friendly. Lobby is very small and usually crowed during check-in/out times making it difficult to walk thru during those times. Elevator is slow and small (holds 4 with luggage, max) and quicker to take the stairs. Although they advertise free wifi, but we can never pick up a strong enough signal in our room (regardless of which floor we are on), and we only get friendly excuses from the staff ("we'll be sure to check") when we complain about the wifi. Small inconvenience since so many other places in the area offer it. Overall, a decent place and we would stay here again.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 21, 2012

Based on reviews from TripAdvisor, I chose this hotel for myself and three friends. We attended the Maryland State Teacher's convention. The location of this hotel was excellent. We were less than a block from the board walk and many places to eat. We had two rooms, one was a double and the other one was a double with the sofa bed. I don't usually like sleeping on sofa beds but this one wasn't too bad. I loved the view of the ocean. I would highly recommend this hotel for it cleanliness, the location and the service.

Room Tip: Get a room with the ocean view from the balcony.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed October 20, 2012 via mobile

The hotel employees and managers will cheat you out of your money with your security deposits. The customer service is terrible and the hotel is not worth your money. Save your time and money, and find a different hotel to stay at.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmontecarlo, General Manager at Hotel Monte Carlo, responded to this review, October 21, 2012
The Hotel in no way or form keeps security deposit with out good cause. In this situation it was underaged students who decided to damage hotel property. The guest were asked to leave hotel when upon the damaged was discovered.
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Additional Information about Hotel Monte Carlo

Address: 216 North Baltimore Avenue, Ocean City, MD 21842
Location: United States > Maryland > Ocean City
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 107 hotels in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Monte Carlo 3*
Official Description (provided by the hotel):
Oceanside all efficiency hotel built in 2000, located just steps to beach, boardwalk and Atlantic surf. Hotel offers seasonal rooftop outdoor pool and hot tub, scenic rooftop sundeck, heated indoor pool, jacuzzi rooms, deluxe pillowtop bedding, cardio fitness room, Subway restaurant, guest laundry services. All efficiencies offer small refrigerator, microwave, coffee maker, toaster, iron & ironing board, hair dryer, cable TV with HBO, alarm clock radios, daily housekeeping service, elevator, handicap accessible rooms. ... more   less 
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Also Known As:
Monte Carlo Hotel
Monte Carlo Ocean City

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