We have stayed both in the lighthouse and the edge. We have come every summer. This summer was less than terrible.
When we returned from dinner Saturday evening, our first night, we were greeted by lots of tiny black ants crawling on the sink, the glasses, and the bread that was left for our morning breakfast. It was around 11:20pm, there was no one in the office, so I used my mini pack of lysol wipes to clean the entire sink area. We also found some on the duvet cover on the bed. I left a note for the housekeeper and was told the next morning (Sunday) that they sprayed. We were not able to eat the bread and I did not feel comfortable eating the fruit, so we had to go out for breakfast.
Monday morning we went out for some shopping around 8am, and I placed “service please” on the door. We returned around noon. I called 5901 and asked when housekeeping would be by. Mary told me that they don’t come in until 10am and they would be there when they could, as they were having lunch. We went to the pool and returned by 1:30pm. Ants again, all over. There were chocolate covered strawberries that we had left for housekeeping to toss. They were in the fridge with a note. Upon our return, they were on the counter with lots of ants. Ants were everywhere. In the coffee and tea bags, around the sink and on the glasses. My husband went to find someone to help and I went to the Lighthouse and asked to move rooms. At first, Mary said they cleaned it up and I shouldn’t leave food out, and it was fine. I said no way. I will not stay with ants, especially since they were there Saturday also. It seems as though there is an infestation of some sort. We also saw they crawling outside along the wall of the Riviera and up the stairs.
We moved to the Bliss room, which was directly over the pool, which left us with little to no privacy.
There was no one around when we checked out. A younger man came out of the towel room and told me to write down my name. Mary would send me a receipt. No one helped with bags.
I wrote to explain this to John Fager, owner. He never returned my calls. I did receive an email in which he blamed all on "Murphy's Rule"
Please do not stay here. This was our one year anniversary and although we had a great time in OC, the Edge has seen better days.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.