Positively rude -- does not honor reservation -- horrible service -- but it led us to find Fresco's -- an amazing restaurant with exquisite food, drinks, piano bar, fun, excitement, views, ambiance! Don't waste your money or time at Shark on the harbor -- life's short -- your hostess' temper should not ruin the experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 19, 2013
We honor all of our reservations who show us the respect of arriving on time. In a reserved dinner service, prompt arrival is paramount to ensure that you receive an enjoyable dinner without feeling rushed, while also being mindful of the folks who have reserved the table after you. We work very hard to accommodate late arrivals who are patient and kind and who treat us with respect.
Report response as inappropriate
In your situation, we spoke with you on the phone twice -- receiving conflicting information about your whereabouts each time. In one phone call, you gave us inaccurate information about your location, then proceeded to hang up on the hostess.
Given these circumstances, once we had reached fifteen minutes past your reservation time, we simply didn't feel confident that you would arrive in time to seat the table we had saved for you. When you arrived at twenty minutes past your reservation time, we offered to push you to the top of our waiting list and to seat you at the first available moment. We offered seats at our bar - where you could wait comfortably and even order from the full dinner menu if you chose to do that.
A reserved dinner service is an amenity that we offer our guests, and it takes respectful cooperation from all parties involved to run smoothly. We work very hard to provide this service to our loyal friends and guests- for whom we are very grateful.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.