First, I do not condone underage drinking. That being said, I know that no matter how much we speak to our teenagers, they usually do drink when down for senior week. Someone pointed out these reviews before our kids went to the beach for senior week. I called ECM because I was very concerned about "security" entering rooms without anyone home, coming in the condos in the middle of the night, claims made against the kids by "security" family members who happen to live in the building or stay there and what appeared to amount to spying on our kids, etc. I was assured that this wasnt the case, they were a family friendly condo, kids were welcome, but only if they were well behaved, not making noise, not caught with alcohol, drugs, etc.,that everything would be fine. What she didnt say was that "security" would "check-up", (spy) on our children all day and night. According to "security", someone "spotted" an underage person drinking a beer when the curtians moved away from the patio window after someone shut the front door. One, not sure how they could KNOW this person was underage and two, why were they peering in the slider window when the kids had not been loud or doing anything to require a closer look? When they, "security" came in, they dont approach the person they eventually said they saw drinking, but asked how old the first man they encounter was. When he replied he was 21 and the second man said he was 20, one of the "security" guards then says, "oh, it was that one then..." pointing to the one who was underage. As it turned out, the kids did have a case of beer and a number of bottles of alcohol. "Security" asked for all alcohol to be placed on counter, checked around for more, took a photo of it and then had them pour it out. The "security" even remarked how well behaved they had been until they spotted the "underage drinker" through the gap in the curtians, that they had been coming by 5-6 times a night and hadnt seen or heard anything negative. Although I am no legal expert, renters, even teenagers do have an expectation of privacy. Peering in windows without any complaints or evidence of wrong doing should be illegal. When I came down the next morning, I was told by the kids they had until 9am to be out and coincidentally, the office didnt open until 9am. I tried to reach management and was told my issue wasnt an emergency and would have to wait until they opened. I finally get someone to answer the phone and tell them I am at the condo, wanted to find out what could be done to allow kids to stay (I am one of the parents, by the way), etc and am told they would have to contact someone else and they would call me back. A woman with ECM does call with a very rude, nasty older man on the phone at the same time. I assumed he was "security". Although he did give me his name, he never gave me his position. When I pointed out that I didnt appreciate his being nasty or rude to me, that I wasnt a teenager to be pushed around, he basically says he didnt have an attitude, but could get one with me "real quick" if I wanted. I will assume this is the same intimidation tact he employs with our kids. He goes on to tell me that there was no way the kids would be allowed to stay after being "caught" with alcohol. (When I called prior to them going down, the ECM person I spoke with me assured me that if their was an incident, that they didnt automatically get evicted. She said it would depend on how "respectful" the kids were to security, their behavior prior to any infraction, etc.) The conversation turns to if they, meaning ECM doesnt want teenagers staying there, they shouldnt rent to them. He says that they, ECM, dont do the renting and they, all the places in OC, have no choice but to rent to anyone over 18 or risk being fined. I am an adult. I can appreciate the position ECM could be put in if something were to happen on their property because of underage drinking, but this is a risk they take with adults that drink also. They arent peering into their windows, "checking-up" on them, by their own admission, 5-6 times a night, and not pushing their way in to see IF anyone is drinking underage. If I rent a place, can they come in because I have a teenager and I, a legal adult, am having a drink????? While disappointed in our kids for the alcohol, I believe this company hires "security" to actively spy on our kids in order to "catch" them doing something. Just because our kids ended up having an infraction, doesnt mean the manner in which is was discovered is right or legal. I find it more than a little unnerving that these men, no matter what their job, were peering in the windows of a condo at our kids, a condo they were legally renting. We know of 9 other "groups" that were kicked out this week. Thats $4500. Oh, by the way, we know this because the security guards bragged about that fact. They bragged about encountering 3 naked girls the day before, one of which a security guard gave his jacket to, the amounts of alcohol they have seen and had poured out in the last few days, etc. Aside from all of this, the place was dank and smelled very bad. Am having to wash everything I able to throw in the washer to get the smell out of my kids belongings. I actually rented a place personally for a long weekend at the time we booked this in another of ECM's buildings. It was filthy, smelled like cat urine and like someone smoked 1000 ciggerettes and closed the place up with all the smoke still in there. Their answer to this problem was that the, "...carpets kind of smelled like cat urine because they may have been damp...", and they brought some sort of machine that was suppose to get rid of the stench. This is a terrible company to do business with. Stay clear. Dont care how many reviews say it isnt that bad. I've had two bad experiences in the past 3 months. The problems arent a fluke.
go anywhere that isnt run by East Coast Management.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.