I never write reviews because I am just so busy. However, I just had to chime in about my experience. We have gone to this location every year for the past four years with our children. We used to love this place but as the title says, this place has crashed and burned. Summer 2012 was a nightmare. We are no prima donna's but management was apathetic to every concern.
1) Our door lock did not work and the security latch was broken which is a big concern because of the children. Picture attached.
-One rainy day we were watching TV and some drunk guy just wandered into our room (mid day). He was very apologetic but .....that is a hint of the norm around this place now.
2) Our refrigerator was cool and not cold and had mold/mildew randomly around the fridge. Picture attached
3) There appeared to be a blood stain on one bed, cant confirm but there was definitely a stain. Picture attached
4) Every night, every single night there was drama, streaming and fighting. The police came because there was a burglary and assault.
Long before the police came, we called the office and they responded "what do you want me to do about it". Pretty much the same response on other nights. These were not minor disturbances. Every single night, there was constant loud conversation from a multitude of people out on the balconies.....until the random shouting matches. The patrons on the floor changed so its not even like there was consistently one responsible party. One day, there was 9 guys in the room next to us.
So basically, if your a teen or twenty something and want to party all night, this is the place for you. Otherwise, avoid the nightmare. Every item was brought up to management and we were met with apathy at every instance. I know this place isn't the Ritz but it is now officially hit bottom.
It been a year so I have forgotten some of the horrible items worth mentioning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorry for your stay with us was a nightmare. We have since gotten a new supplier for our linen service. You didn't mention of telling the office about the door lock because we do take security serious and would not have left it that way had we been told about it. Our Housekeeping personal are human and they do make mistakes just like everyone else. With that said we have some pretty awesome housekeepers this year and are on top of cleaning. With your statement of calling the office and being told "what do you want me to do about it", we are constantly training employees and our Policy is to help all guest no matter what. We would go to the room that is being rude to other guest and ask them to quiet down or the Police will be called. Our Street side rooms accommodate only 6 people, not 9 and they would have been asked to leave, had you talked to our office. We hope you may come back and try us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.