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“Our stay was great; we recommend this hotel.” 5 of 5 stars
Review of Beach Plaza Hotel

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Beach Plaza Hotel
2.5 of 5 Hotel   |   1301 Atlantic Avenue, 13th Street & the Boardwalk, Ocean City, MD 21842   |  
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Hotel website
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Hotel amenities
Ranked #60 of 107 hotels in Ocean City
Long Island, NY
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Our stay was great; we recommend this hotel.”
5 of 5 stars Reviewed September 4, 2012

We just got back Sunday 9/2/12; stayed 4 nights. Before going, we read some of the reviews and were initially worried, but our stay was nothing like the bad reviews; we loved it. We had two rooms, one in the hotel itself, one in the courtyard; will definitely stay here again. Great location; great Italian restaurant-Adolfo's; beautiful hotel lobby especially at night -- cocktail hour/piano; porch overlooking ocean. Our rooms were clean and nothing was amiss. Doug the manager was very helpful, and check-in staff were great as well; they provided wheel chair for my mother; very accommodating. We recommend this hotel.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Powhatan, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 4, 2012

We reserved 3 rooms back in March this year for the Labor Day Weekend! We stay here every year but this year was awful.
They lost the reservations for my Daughter and her family and they had to stay in our room for two of the three nights. Then at Checkout they said she had been a "No Show" so they gave it away.
She was in room for the first night but had to move out the next morning.
Worse part of all was the attitude of the staff on check out "no apologies" for the mix up as they said we were responsible for the mix up! Duh - not sure how we did it!

Planning to go some where else next year!

Room Tip: Rooms on ocean front are nice - you can hear the ocean!
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed September 3, 2012 via mobile

I'm NEVER one to complain, I normally just go with the flow. I also am never one to speak up either. When my boyfriend and I wanted to book a room, we booked this place because the price was moderate and everything else was booked. When we called to make a reservation, they didn't ask us how old we were, and email address for the reservation to be sent to, how many people were staying, who's name was on the credit card, etc. upon arrival, an older lady at the front counter was HIGHLY unprofessional and rude! When asked for all of our Ids, she reportedly accused us of lying when making reservations. (were 19&20). No where does the website say an age restriction, nor did the lady booking it for us. She continuously told us "not to mess up," and had us all sign a contract that we wouldn't. At this point, I had felt extremely unwelcomed. All was well until we checked out. May I add the toilet did NOT work. She also continued to tell me that my credit card was on file for damages. Were straight A students. SO ready to leave, we're checking out only to find out there was a balance that hadn't been paid. We paid everything off when we got there. The older lady who checked us in charged us $60 for the extra two people we had with us. Never did they ask on the phone how many people were staying, it was like they were trying to get us right off the phone. We booked a double bed room, for 4 people. Like I said, I'm never one to say anything, but I was beyond upset, and felt extremely disrespected! I will NEVER stay here again!!! And one last thing, they welcome high school graduating seniors. We are now in our second years of college, how does that make sense?!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Manager at Beach Plaza Hotel, responded to this review, September 7, 2012
Ashley-
Thank you for reporting your concerns while staying at the Beach Plaza. Since the time you submitted your review I have spoken with Matt and he relayed the same concerns to me and I have credited the $60 charge back to your credit card. The front desk staff has been reminded that when taking reservations to ask for the number of people in the room as our rates are for 2 adults and there is an extra charge for additional guests over the age of 16.
Again, Ashley, thank you for sharing your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 1, 2012

From Cheri in reservations,to Doug the general manager,to Jane and Debbie at the front desk,I have never had a more pleasant experience in a hotel in my life! In a day and age where customer service seems to have disappeared,these people have renewed my faith that there are places that still care about their guests.I was overwhelmed by their kindness and dedication to making sure we had the most enjoyable stay possible.It was a true vacation in every sense of the word! I will gladly stay here again and again!

Room Tip: All the rooms are clean and comfortable.
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, General Manager at Beach Plaza Hotel, responded to this review, September 4, 2012
The entire staff at the Beach Plaza thanks you for your kind comments. It is extremely rewarding to know that our efforts are appreciated. We will continue to treat each guest as if they were staying with us in our homes.
We are looking forward to your next visit and repeating the same experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2012

This is the second year in a row that we stayed here. It is right on the board walk, but not in the heart of all the hustle and bustle. We LOVE sitting on the rockers at night with a cocktail. The ice cream shop below is perfect also. The rooms are a little dated, but always clean. The front desk ladies are ALWAYS smiling and happy!!! They are definitely an asset to the stay! For the money this is a great hotel. We will be staying here again next year!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Souderton, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 22, 2012

After reading recent reviews I was concerned about the reservations I had made here. Yes it is an older hotel. But it has a great location on the boards, We had an oceanfront room in the hotel, which was updated. It was clean, beds were ok to sleep on, I prefer pillowtop, but they weren't overly firm that you woke up with a bad back. Nice to sit out on the porch in the rockers with a drink from the bar and watch the surf roll in. Reasonable price compared to other hotels on the boardwalk.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, Delaware
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 19, 2012

Let me begin by saying, wow does this place have style!! The porch has rocking chairs facing straight at the Atlantic ocean. The lobby is immaculately clean and has just about the most fascinating decor I have ever seen. It brings me back in time with its old antique-esque style and eveything goes so well together!

The staff is wonderful!!! There is this friendly, down to earth lady that helps to clean to room who is so funny, spunky and lovely!

Bedroom: it reminded me of a bed and breakfast! The bed was so comfy, the room cozy and there was even a flat screen tv.

The location is perfect!!!!!!! Walking distance to the best part of the boardwalk!!!

This place succeeded my expectations. I am so coming back next year!!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Beach Plaza Hotel

Address: 1301 Atlantic Avenue, 13th Street & the Boardwalk, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Beach Plaza Hotel 2.5*
Official Description (provided by the hotel):
The Beach Plaza oceanfront hotel is located at 13th Street on the famous Ocean City, MD Boardwalk. The hotel’s beachfront location is ideal for family beach vacations, weekend getaways or your next golf vacation. Beach Plaza guests are just a short stroll down the boardwalk to numerous restaurants, nightclubs, amusement rides and shopping.The Beach Plaza Hotel offers a variety of accommodations to meet your needs, from oceanfront guest rooms, efficiencies and 1-bedroom apartments to spacious 3-bedroom apartments that can accommodate up to eight guests. Hotel amenities include free parking, on-site bike rental, comfortable rocking chairs on the spacious porch overlooking the boardwalk and convenient beach rentals for your chair, umbrella and boogie board desires.Enjoy our warm Eastern Shore hospitality, spectacular ocean views and spacious accommodations - all just steps from spectacular Atlantic beaches and the famous Ocean City Boardwalk. ... more   less 
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Also Known As:
Hotel Phillips Beach Plaza
Phillips Beach Plaza Ocean City
Phillips Beach Plaza Hotel

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