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“Most Friendly,Professional Staff I Have EVER Dealt With!” 5 of 5 stars
Review of Beach Plaza Hotel

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Beach Plaza Hotel
2.5 of 5 Hotel   |   1301 Atlantic Avenue, 13th Street & the Boardwalk, Ocean City, MD 21842   |  
Hotel amenities
Ranked #51 of 108 Hotels in Ocean City
Warminster, Pennsylvania
Reviewer
4 reviews 4 reviews
“Most Friendly,Professional Staff I Have EVER Dealt With!”
5 of 5 stars Reviewed September 1, 2012

From Cheri in reservations,to Doug the general manager,to Jane and Debbie at the front desk,I have never had a more pleasant experience in a hotel in my life! In a day and age where customer service seems to have disappeared,these people have renewed my faith that there are places that still care about their guests.I was overwhelmed by their kindness and dedication to making sure we had the most enjoyable stay possible.It was a true vacation in every sense of the word! I will gladly stay here again and again!

Room Tip: All the rooms are clean and comfortable.
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, General Manager at Beach Plaza Hotel, responded to this review, September 4, 2012
The entire staff at the Beach Plaza thanks you for your kind comments. It is extremely rewarding to know that our efforts are appreciated. We will continue to treat each guest as if they were staying with us in our homes.
We are looking forward to your next visit and repeating the same experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
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    54
    40
    29
    35
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81
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3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
PA
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 25, 2012

This is the second year in a row that we stayed here. It is right on the board walk, but not in the heart of all the hustle and bustle. We LOVE sitting on the rockers at night with a cocktail. The ice cream shop below is perfect also. The rooms are a little dated, but always clean. The front desk ladies are ALWAYS smiling and happy!!! They are definitely an asset to the stay! For the money this is a great hotel. We will be staying here again next year!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Souderton, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 22, 2012

After reading recent reviews I was concerned about the reservations I had made here. Yes it is an older hotel. But it has a great location on the boards, We had an oceanfront room in the hotel, which was updated. It was clean, beds were ok to sleep on, I prefer pillowtop, but they weren't overly firm that you woke up with a bad back. Nice to sit out on the porch in the rockers with a drink from the bar and watch the surf roll in. Reasonable price compared to other hotels on the boardwalk.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, Delaware
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 19, 2012

Let me begin by saying, wow does this place have style!! The porch has rocking chairs facing straight at the Atlantic ocean. The lobby is immaculately clean and has just about the most fascinating decor I have ever seen. It brings me back in time with its old antique-esque style and eveything goes so well together!

The staff is wonderful!!! There is this friendly, down to earth lady that helps to clean to room who is so funny, spunky and lovely!

Bedroom: it reminded me of a bed and breakfast! The bed was so comfy, the room cozy and there was even a flat screen tv.

The location is perfect!!!!!!! Walking distance to the best part of the boardwalk!!!

This place succeeded my expectations. I am so coming back next year!!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
1 review
2 of 5 stars Reviewed August 17, 2012

Stayed at this hotel for 2 nights, with another couple and split the cost. Very rustic hotel, which we liked. Customer service not friendly like at other hotels, as far as greeting and saying hello. Complained when we asked for a few more towels and never cleaned the room although we asked them to. Last day we were there, other couple left before check out, so therefore the hotel staff came to our door and asked us to leave, 2 hours before check out time. We don't plan on staying at this hotel again.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salisbury
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 16, 2012

husband and i stayed here, and the room is outdated and could use some cleaning, and fixing. other then this, it was ok, but small. but the view of the ocean was great. its right on the boardwalk.the front desk girl alison was very nice and the secuity guy was really super. we would stay here again,as it is a room and it suited our purpose.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechanicsburg, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 16, 2012

I'd just like to say that although I didn't stay at the hotel because of an issue with the booking agency I cnacelled.
But was impressed how quickly my deposit was refunded and that a written leeter was mailed that showed the deposit was returned.

With such courtesy service to a customer who didn't stay, I would think one that does stay would be pleased with the hotel staff when staying at the hotel.

After my expierence with using an online booking agency I think going forward I will use them as a reference but Call the Hotel directly to negoiate the rate offered online as using a " middle man" becomes a real headache when you are misled on the price by them changing the date on you when you book. Sorry I can't name the booking agency as still in negotiation.

Room Tip: Deal with the Hotel directly, AVOID using an online booking agency, Just use the online booking s...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Plaza Hotel

Address: 1301 Atlantic Avenue, 13th Street & the Boardwalk, Ocean City, MD 21842
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#27 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Beach Plaza Hotel 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Beach Plaza oceanfront hotel is located at 13th Street on the famous Ocean City, MD Boardwalk. The hotel’s beachfront location is ideal for family beach vacations, weekend getaways or your next golf vacation. Beach Plaza guests are just a short stroll down the boardwalk to numerous restaurants, nightclubs, amusement rides and shopping.The Beach Plaza Hotel offers a variety of accommodations to meet your needs, from oceanfront guest rooms, efficiencies and 1-bedroom apartments to spacious 3-bedroom apartments that can accommodate up to eight guests. Hotel amenities include free parking, on-site bike rental, comfortable rocking chairs on the spacious porch overlooking the boardwalk and convenient beach rentals for your chair, umbrella and boogie board desires.Enjoy our warm Eastern Shore hospitality, spectacular ocean views and spacious accommodations - all just steps from spectacular Atlantic beaches and the famous Ocean City Boardwalk. ... more   less 
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Also Known As:
Hotel Phillips Beach Plaza
Phillips Beach Plaza Ocean City
Phillips Beach Plaza Hotel

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