The Grand Hotel and Spa in Ocean City Maryland has great views of the ocean, and is convenient to most attractions in Ocean City. Upon first entering the main lobby, i was impressed with the decor and styling's. Upon further observations, the hotel loses some of it's impressiveness. Things like dented doors, loose wallpaper, worn carpet and an obvious tissue hanging out of the soda tray in a vending machine (which was there for our entire stay) were what we saw. Our room on the 6th floor had a great view and added to the rooms appeal. The room was spacious with two double beds, a desk, small table and a dresser. The room also had a small kitchenette, coffee maker, microwave and sink. A large party of the kitchenette was made up of upper and lower cabinets which contained nothing. Quite a lot of misused space really. Our room had the same peeling wallpaper alonjg the seams, dirt or stains on the ceiling, and a very dirty looking sliding door to the balcony. In the bathroom there was some sort of stain on the toilet seat that would not clean off. There was no ventilation in the bath either. One of the two beds had a sway in the middle similar to what you would see on an old horse. On the last day, the toilet stopped up.
Investigate other hotels in the area. There are plenty to choose from. The Grand Hotel and Spa was n...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our property. While I am thrilled to hear you enjoyed the location of the Grand Hotel & Spa and the great views our rooms offer, I am disappointed to hear about the lack of cleanliness you experienced during your stay. I have already made the Director of Housekeeping and our Director of Engineering aware of all of the issues you mentioned pertaining to the condition of your room and this will be used as an additional tool to train our staff.
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Although we have failed you once, I hope you will allow us the opportunity to win back your trust and prove our commitment to providing superior service and a memorable experience by choosing to stay with us again in the near future. Please feel free to contact me directly to discuss this matter further. Thank you again for taking the time to provide us with your feedback. Your business is truly appreciated and I am confident your next stay with us will be a much more pleasant one!
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.