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Grand Hotel & Spa: Traveler Reviews

3.0 of 5
2100 Baltimore Avenue, Ocean City, MD 21842
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Grand Hotel & Spa
Ranked #37 of 104 hotels in Ocean City
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520 reviews from our community

Traveler rating
    161
    157
    89
    57
    56
See reviews for
Families
246
 
Couples
139
 
Solo
8
 
Business
25
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dunkirk, Maryland
1 review
2 helpful votes 2 helpful votes
“Excellent for large groups too!”
5 of 5 stars Reviewed January 30, 2013

I have just returned from my fourth annual weekend at the Grand. I coordinate scrapbook retreats, booking 20-25 guest rooms at a time. We love the location of the Grand, the beautiful room views, and the fabulous ballroom. The sales department and maintenance staff have been very helpful and proactive. We can't wait to get back there!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask KimMCr8iveMems about Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review
February 3, 2013
We are thrilled to hear you had another successful retreat at the Grand Hotel & Spa! As always, we appreciate your feedback and your loyalty to the Grand, and we look forward to having you back for next year’s retreat!

Best regards,
Michelle Gentry
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sykesville, Maryland, United States
1 review
2 helpful votes 2 helpful votes
“Great hotel”
4 of 5 stars Reviewed January 27, 2013

Love staying at the Grand...great location, clean rooms and, especially for the winter getaways..the spa. The service has always been good, the room comfortable and have never had a bad experience here. The heater in the room was a little noisy, but other than that, it was a good experience.

Room Tip: The ocean front rooms have a great view!
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Cheryl M about Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review
February 2, 2013
Thank you so much for your kind words regarding your stay, Cheryl! We are happy to hear that you enjoyed your stay with us and our staff took great care of you! We look forward to seeing you again during your next visit to Ocean City!

Best regards,
Michelle Gentry
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NORTHERN CAMBRIA PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great hotel”
5 of 5 stars Reviewed January 25, 2013

we have stayed at this hotel for the past 3 years and we are staying here in may again .we have no problems at this hotel and the price is great. the staff is really nice and my rooms have always been clean the only problems we had was the sliding door but that wasn't a big deal and the maid service needs to make shore the put toilet paper in the bathrooms .i had to go to the front desk and git some and they helped me right away .we have used the pool gym and sauna and they are all great.can't wait till may .

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask BLONDIE111977 about Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review
January 27, 2013
Thank you for sharing your experience with us! We are thrilled that you enjoyed your stay and look forward to coming back in May. We also look forward to having you in May! We are aware that our sliding glass doors are an issue, and we are in the process of replacing them all, one floor at a time. We are happy that you enjoyed our staff and our amenities here at the hotel, and we can’t wait to have you back to visit us again!

Best regards,
Michelle Gentry
Front Office Manager
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Baltimore, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Another excellent stay”
5 of 5 stars Reviewed January 24, 2013

This is my favorite place to stay down the ocean. We came down for a girls weekend. The room was great and beds comfy as always. We had a problem with our toilet flushing, but we called down and they fixed it right away. The staff was very friendly.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask spiritgirl703 about Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review
January 27, 2013
Thank you for your kind words about our hotel. We are ecstatic that we have loyal customers who enjoy staying here and continue to return, just like you! We pride ourselves on our friendly staff and taking care of any issues you may face in a timely manner. We look forward to seeing you on your next visit to Ocean City!

Best regards,
Michelle Gentry
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Air, Maryland, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Ok for a quick trip to the beach”
3 of 5 stars Reviewed January 23, 2013

Understanding it was a just a few weeks past Hurricane Sandy, there appeared to be water damage to the rooms and walls. The pool was nice and there was plenty of stuff to do to keep the kids occupied. The rooms were basic, but for the price and being on the boardwalk even in the offseason, it was ok for a quick trip to the beach.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Todd B about Grand Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review
January 27, 2013
Thank you for sharing your experience with us. We are happy that you enjoyed your stay; however I do apologize that you encountered water damage in your room. As you said, this was from Hurricane Sandy. Fortunately, the damages were minor and we have since repaired them. We are also pleased that your children were able to stay occupied with the amenities we have in the hotel! It’s nice to have the game room and pool for the off-season when the boardwalk shops are not open. We hope to see you again during your next visit to Ocean City!

Best regards,
Michelle Gentry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel & Spa

Also Known As:
Grand Hotel And Spa
Grand Hotel
Grand Hotel Ocean City
Grand Hotel Ocean City Md
Grand Ocean City
The Stowaway Grand Hotel
Address: 2100 Baltimore Avenue, Ocean City, MD 21842
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotels in Ocean City
#24 Family Hotels in Ocean City
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Grand Hotel & Spa
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