We decided to stay here because of the price, the mini kitchen and the room looked spacious online. This was helpful for us since we normally bring a few drinks, snacks, and now a pack n play. Upon entering the room, we could see how much room there was even with two queen beds. The furnishings, carpeting, and bathroom were average, but since we were not planning on staying in the hotel 24/7 it was not a big deal. The view from our 7th floor balcony was great and we actually got to use it since the weather was so nice.

The only downside to our room was the mattress seemed liked it needed to be replaced. We slept fine on it, but you could feel the springs when getting in and out of bed.

There was a breakfast cafe downstairs which was ok. I would suggest saving your money and go out for at one of the restaurants along the Coastal Highway.

We did a package deal for the Winterfest of Lights and it was good. We had done this package before and loved that the tickets were included with the stay. However, I was dissappointed when walking into the room one could see that there was something not looking right with the one bed. The box spring was broken on the one side which made it hard from rolling out of the bed. We had stayed here before and like it but it is hard to relax when one is worried about rolling out of bed or one of your children rolling out. The other thing is the hot chocolate from the cafe downstairs beware. It is very hot that it was hard for my husband to carry up to our room. Our young son accidently knocked a book into one of the cups of hot chocolate that then split on his arm giving him first and second degree burns! SO BE VERY CAREFUL IF GETTING HOT CHOCOLATE FROM CAFE!!!! This may be something management will want to check into.

This hotel boasts being a great place. Great is the location which is on the boardwalk. Service is terrible. You get there and they want nothing to do with you once you've paid.
In July heat, they do not turn on the air conditioning in any part of the hotel lobbies or shops in the hotel and don't care when you complain either.
I was there for a week which was a hefty tab even as a group. I prepaid all but $100 for the week, which doesn't even cover 1/2 of a night rate and they would not let my roommate check in until it was paid.
When you've paid all but 1/3 of a night on a weeks stay, that is unreasonable.
They simply do not care if you enjoy your stay and I will not go back to this hotel in the future.

I have stayed here twice now, both times as a chaperone for the Youth for Christ ALIVE Conference for middle schoolers, held in November. It is always a great weekend and the stay at this hotel is a big part of it. Many of these kids have never stayed in hotels before and they get to have a room with an ocean view! They are very excited.

The rooms are clean, neat, and spacious. There were five of us in our room and even with the cot, it was not cramped.

The cot, however, was not the most comfortable thing, but most people aren't going to have to deal with that. Or they can make their kid sleep on it. :)

The lobby area is spacious and pretty, especially decorated for Christmas. There is a 24-hour coffee/snack shop right inside the doors to the beach. The arcade and the pool keep the kids busy for a bit.