There's so much. Where do I begin? Removed bedspread and blanket because weather was too hot. Sheets had sand in/on them. Tile floor was covered in sand; could hear the "gritty sound of sand" beneath our shoes; I guess they don't vacuum the tile floors after guests check out and ready the room for the next guests. Tile floor had large chips throughout. Two lamps had 50-100-150 watt light bulbs but only the 150 watt worked; had to go down to the lobby desk to get two new ones. Mattress was damaged on one side and tilted and leaned; felt like I was sleeping "sideways and downhill". Bathroom was so small that the door only cleared the edge of the toilet bowl by about 1/4". Bathtub was the narrowest tub I ever saw. Vanity sink was also the smallest I ever saw. Vanity top itself had large chips along the entire edge; entire bathroom was a disaster. There was no air conditioning vent in the bathroom!!! Can you believe that? Also, there was no ceiling, air vent either. I thought it was a law to have bathroom ventilation. Awoke first morning at 5:30 a.m. to a man's loud voice; thought personel or staff were in the hallways, but that wasn't it. Our room had an adjoining door to the next room which was not soundproof. I could hear everything this man was saying. He was having a conversation with someone on his cellphone at 5:30 a.m. until 6:30 a.m. Throughout our stay, we could constantly hear the people talking/laughing in the adjoining room. YUCK! ! ! ! No "Privacy Please" sign available to us in the room; front desk girl wrote one on a piece of paper; later, we finally got one. TV was the old, large type and every channel was fuzzy. I was hoping we would have a screen door on our sliding door, but we didn't; I guess none of the hotels offer this luxury anymore; could not enjoy the air/breeze because we couldn't leave the door open because bugs were flying around outside. There are four elevators, yet there is still a wait. I have never seen such filthy chandeliers in all of my life in a hotel. There are signs posted for supposedly 15 minute parking in the entrance area to the hotel for guests to unload and reload their luggage when arriving and departing. Forget about it!!!! Those cars are parked there all day long. There is no 15 minute ruling that anyone pays attention to. You can park there all day long, and no one will ever care....oh, that is except the new guests who are arriving and need to park. The prices at the Java Beach Cafe are outrageous!!!! As a matter of fact, this whole hotel is overpriced, run down, worn out, old, ugly, and was the worse hotel we have ever visited. IT SHOULD BE IMPLODED!!!! Whoever designed this hotel was an idiot. Why should an outdoor swimming pool be in the back of a hotel, facing the highway? It should be in the front of the hotel so guests can also see the beach and the ocean. After we finally got one, we had our "Privacy Please" sign on the door the whole four days we were there. We didn't want any maids in our room. We got extra towels, etc., from the maids whenever we saw them in the hallway. They were polite, but could not speak English. We could have strangled ourselves for choosing this hotel for our Ocean City vacation this year. This whole hotel experience has soured us to the point of never returning to Ocean City in the near future. We still love O.C. though.
Do not stay at The Grand Hotel. It's a terrible place, and your vacation will be ruined.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please accept my sincere apologies for the less than pleasurable stay you experienced. The Grand Hotel and Spa is typically known for providing some of the cleanest rooms and friendliest staff you will find in Ocean City, MD. I am disappointed in myself and our staff for not living up to our reputation and for the lack of service that we provided to you.
Report response as inappropriate
I have already made the Director of Housekeeping and our Director of Engineering aware of all of the issues you mentioned pertaining to the condition of your room. The sand in your room and on your bed should not have been overlooked, as well as the situation regarding the lamps in your room.
We offer some of the largest guest rooms you will find in the area, but unfortunately since more square footage was allocated to the "living space" for this reason during the design, the bathrooms were made a little smaller than you will traditionally find elsewhere. I would like to inform you that we do have vents in our bathroom, but they are on a connected ventilation system that runs through every room as a whole, opposed to each room having an individual system.
I apologize for the noise you experienced from the guest next door due to the adjoining door. I empathize with you and can understand how frustrating that can be. I would like to inquire with you if you informed anyone during your stay about your frustrations because I can guarantee every effort would have been made to relocate you to a room more to your liking because we want you to have an enjoyable experience.
Once again I offer my deepest apologies for all of the inconveniences you experienced. I encourage you to contact me directly to discuss this matter further because I would greatly appreciate the opportunity to make it right. We treasure your feedback and truly appreciate your business as well. I hope to hear from you and welcome the opportunity to win back your trust and prove our commitment to providing the service the Grand Hotel and Spa is known for in Ocean City, MD.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.