I called late night and I belive I spoke with Kelly. She help me to make reservation. She gave me suite for low prize. She was great!!! If you are making reservation for this hotel i think you should talk to her. She will find a great deal for you and your family. I checked in around 3 am and night auditor wasnt really helpful. I asked do you offer any perks for gold member? without any explaination he just said no sir. He didnt tell me when brfst serve or where. any way i know night auditors are most likely rude or helffull at all. When i was checking out from room 610 around 6 pm, gentleman at the desk was also helpful. sorry didnt catch his name. Final words: I am definatly coming back to this hotel. hopefully ge the same room again :P.