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“Great location.” 4 of 5 stars
Review of Holiday Inn Ocean City

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Holiday Inn Ocean City
3.0 of 5 Hotel   |   1701 Atlantic Ave, Ocean City, MD 21842   |  
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Ranked #12 of 107 hotels in Ocean City
Fairfax
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great location.”
4 of 5 stars Reviewed April 8, 2013

This is a very nice hotel with a great location oceanfront at 17th street. The only negative areas are associated with each other, the restaurant leaves something to be desired(breakfast) and the indoor pool is an open aired location beside it and it gets cold when you get out of the water.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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568 people have reviewed this hotel

Traveler rating
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263
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Rochester
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed April 6, 2013

We loved the awesome room, the great view of the ocean, and the food-we ate the best crab cakes we had all vacation-ate twice at the hotel restaurant-the restaurant staff were friendly.

Unfotunately we had very unhelpful front desk staff when we complained about cigarette smoke that we could smell. It was like we inconvenienced the staff because we were bothered by the fact that someone nearby was smoking......a lot, and the smell came piping in through the vents in our bathroom-6 times on our last night-we called the front desk and the best they could do was offer to move us or spray the area-it was worse because they had had the complaint before and mentioned it is a problem near bathrooms which must be where the venting is, but they just acted matter-of-fact and not at all like they wanted to stop the practice from happening. I was the bad guy for pointing it out and complaining about it. I wouldn't have known it was a non-smoking hotel until they told me when I called about the smoke-they have no signs except one in the elevator that warns people they will have to pay a fine of a maximum of $25.00 if they light up on the eleveator-its like an invitation to smoke there. It was a real disappointment!

The staff were unfriendly about the free dinner they promise to kids. The sign says food has to be purchased "In restaurant"-does that mean "Dine in?" My wife asked the guy at the hotel bar who was really nice about it and he said it was okay and the free meals were only prohibited for room service-so after swimming (the bar and pool are in the same area) the kids went upstairs with my wife and she sent me down to get the food-i asked the bartender if I could get the free meals-he went and checked, came back and he said "Yes"-I bought the food-had a beer-talked to the guy-he was friendly. Noticed later the bill was a little high-went for food the next night-asked him the same thing to be sure-is it okay to get the two free kids meals-he says yes-forgets to put it on the bill the right away so I mention it and he changes it no problem-i ask "Last night's bill seemed a little high could you have missed the free kids meals?'. He says "Ask them at check out and they'll fix it if there is a problem". I asked at check out and it was a problem and i waited for 10 minutes while the lady worked it out with the restaurant G.M. She was not nice about it and said, "For future reference its only for Dine InI" This was really unfortunate to hear after the bartender told me it was okay-twice. They should get the policy straight.

Also if you're going to be a non-smoking hotel you should enforce it. They fail to post no smoking signs which are required by Maryland law:

C. An indoor area open to the public and every public entrance to an indoor area open to the public where smoking is prohibited in a hotel or motel shall display conspicuously a "NO SMOKING" sign that conforms to the requirements of Regulation .06E of this chapter.

I didn't see any signs and looked closely after we kept having someone nearby smoking. We were not treated well by over half the staff at this hotel-for the ones that were good to us- Thank you!!!

Room Tip: Ask for rooms not near fellow smokers even though its a "smoke free" hotel
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Ocean City, responded to this review, May 1, 2013
Dear Shuldad,

Thank you so much for your review of our property. I am so pleased you liked the great view of the ocean from our hotel. Please accept my sincerest apology for the experience you had with your room accommodations and any inconvenience the situation may have caused you. I am also sorry for the service you encountered at check out which affected your stay negatively. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Rest assured, your comments will be reviewed and take actions accordingly. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Thank you for staying with us and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2013 via mobile

My family just came back from a quick trip over spring break. This was my first time at this hotel and I was not disappointed . The rooms were nice and clean and the service was incredible. Everyone we came in contact was very pleasant, professional and accommodating. I got this terrific deal through Priceline and sort of expected a different treatment at check in and was pleasantly surprised of the opposite . One of the best values is kids eat for free and the happy hour. It was a win/ win for us. Happy hour was from 3 to 7 with some great choices for adults and our kids eat at no added cost. The drinks at happy hour were good as well. Having been to Ocean City three times in the last year at different hotels, this by far was the best!!

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkton, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 1, 2013

We usually have a good experience but last Fall we were evacuated at 3AM by a fire alarm connected to poor elevator maintenance. Walked up 15 flights of steps to return to our room. We thought a refund for that night was fair but Hotel management disagreed.

Room Tip: Ocean FRONT, not Ocean view and the higher up the better.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Ocean City, responded to this review, April 20, 2013
Dear Robert B,

Thank you for taking the time to review our hotel following your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the inconvenience the fire alarm may have caused during you stay. I assure you that this is an isolated case and I appreciate you bringing this matter to our attention as we are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 1, 2013 via mobile

Very large hotel suite with kitchen. The pluses are the balcony which is quite large and the size of the suites which has a living area with a sofa bed, kitchen table, tv and a chair. The kitchen has everything you need to make meals. The downsize was the double beds...they were just okay...plenty of room to upgrade to at least queen size with comfortable bedding. The bathroom is large with a deep jacuzzi tub. The problem is stepping in to take a shower. It does present a bit of a challenge for us that are not 5'7 or above. We found a half eaten peppermint party underneath the bed when conducting our final check to make sure we weren't leaving anything behind. It wasn't ours and I thought that to be easily spotted by housekeeping. Otherwise the suite was clean and the bathroom and kitchen well stocked. I would recommend this hotel if you only require the basics and a fairly large space. Hotel food was quite good and located within the same space as the indoor pool. It contains a bar and limited seating. It was warm and noisy but I guess you could easily relax with a drink while the kiddos swim. Overall a great place to stay especially if you love spectacular views!!!!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 19, 2013

We chose the Holiday Inn because we wanted a kitchen, and we also got an excellent price (in March) right smack on the Boardwalk. We couldn't have been happier. If we ever get back to Ocean City, we're going back to the Holiday Inn.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley Forge PA
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 14, 2013

Holiday Inn & Suites - Ocean City Maryland
It's off season and we have a $450 suite for around 140 per night. The ocean front view is beautiful. The staff were all very friendly and efficient.
We have a living room with a flat screen TV, a small kitchen with full size refrigerator, range, microwave, coffee maker, dishwasher, and small sink. Our bedroom has two queen size beds with another flat screen TV. The suite was quiet, although don't know how it would be during peak season.
The balcony has a little round table and four chairs and even a screen door. There's a restaurant down stairs but they don't offer any free breakfast. Not a big deal since the room appointments are so good. If you buy breakfast, figure around $10 per person plus tip .
Our bath has a jacuzzi tub for two, and also a double vanity, heat lamp, and plenty of light.
The hotel has a nice fitness room with several types of equipment. Also, there's a nice indoor pool. You can buy food or drinks at the bar and sit in a nice terrace setting. There is also an outdoor pool & little water park which was closed until Spring.
Overall, we are very well pleased with this hotel.
And, this morning, we saw the most beautiful sunrise that we've ever seen!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Ocean City

Address: 1701 Atlantic Ave, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Ocean City
#12 Top resorts Hotel in Ocean City
#12 Family Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Ocean City 3*
Official Description (provided by the hotel):
Luxury all-suite hotel located directly on the beach & boardwalk. Over-sized suites with separate living room, bedroom, and kitchens including residential size dishwasher, range, refrigerator, microwave, and tons of cabinet space filled with dishes, utensils, and cookware. Private balconies overlooking the ocean feature a dining table and chairs for four person. Elegant, large bathrooms with Jacuzzi tubs in every room. Elevated outdoor pool and expansive deck overlooking the beach. Four story atrium with indoor pool, open-air restaurant, fitness center, and game room. Meeting facilities. Guest laundry on every floor, free HBO & Disney channel, complimentary newspaper, coffee and fruit. Video tape players & computer data ports in every room. ... more   less 
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Also Known As:
Holiday Inn Hotels And Suites Ocean City Hotel Ocean City
Ocean City Holiday Inn
Holiday Inn Ocean City Maryland
Holiday Inn Ocean City Md

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