My boyfriend and another friend stayed there on New Year's Eve. The hotel is lovely and the stay was wonderful, but because room service is managed by the "Captain's Table" restaurant located within the hotel--and they were hosting a private party--there was no room service available! We had looked forward to relaxing in our room but instead had to venture out . . . and since it was the off-season, not much was open in Ocean City. I would recommend this hotel, but if you expect room service, call ahead to be sure that they will not be otherwise engaged.