But I just didn't. We booked this stay after reading the reviews here. For those thinking of booking, both the positive and negative reviews are accurate, if that makes sense. To further explain, let me give you details.
In fairness, we did stay here two nights over the holiday, Dec. 23 & Dec. 24, so they likely had part-time people on duty.
The good news: we stayed in the king studio and were very impressed with the size of the room and the cleanliness. We also loved the public areas, beautifully decorated with trees and leather chairs and couches.
Personally, we found the breakfast sandwiches, coffee and juices plentiful and a nice treat. This is NOT a B&b, so we were pleased with the perk.
The resort was also fairly quiet though there were a good number of young families there.
The bad news. We booked a room with a full kitchen and while everything was well stocked, we were disappointed several basics (an extra dish towel, a kitchen trash can, oven mitts) were missing.
We don't want to get anyone in trouble, but we were also disappointed to be gone all day and not have the room refreshed when we returned. We alerted the housekeeper (this was about 4 pm or so) and she did come over. We left for a bit and returned to find the room refreshed but our door open/unlocked.
This just seemed like a place that needed some TLC, especially on a holiday.