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“Horrible experience” 1 of 5 stars
Review of Metro Points Hotel - Washington North

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Metro Points Hotel - Washington North
3.0 of 5 Hotel   |   8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)   |  
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Hotel website
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Hotel amenities
Offers & Announcements
2015 SUMMER SALE
Ranked #1 of 1 Hotels in New Carrollton
1 review
“Horrible experience”
1 of 5 stars Reviewed yesterday NEW via mobile

Usually when I stay at this hotel it is a great stay but this time the service was horrible. The front desk staff were great!!! But the housekeeping staff is terrible. The towels in my room smelled completely of bleach. I complained to the front desk and they sent up the housekeeping supervisor. She didn't say anything or apologize. She handed me new towels and left. I have been calling every day to speak to a manager and keep getting a voicemail. I have left two voicemails and sent an email to the operations manager. Still no one has returned my calls or even offered a apology. This is a disgrace and a terrible way to treat guests. I will NEVER return back to this hotel!

Stayed April 2015, traveled as a couple
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222 reviews from our community

Traveler rating
    65
    74
    35
    21
    27
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65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After the fire the red cross located this hotel. The staff is amazing and the rooms are great. The rooms are clean and its easy to get to. They have accommodated my family and I since February 28. They have been like family to us.

Stayed March 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Booked through their website and received confirmation email.

But when I tried to cancel the reservation I was told I had to go through a third party website (that they use and don't tell you) who couldn't find my reservation and requested an itinerary number which I never got.

Took over an hour to sort out a simple cancelation.

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review, 1 week ago
Dear Scott W:
We are very sorry that you had issues cancelling your reservation, Our website has a link that says AMEND RESERVATION which is meant to help our guests to modify or cancel a reservation. We hope you give us another chance in the near future and hopefully you can share your real experience with us. Tripadvisor users love to read and share about their actual experience such as check in time, food, premises, customer services, etc. Hope to see you soon.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, USA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel doesn't have anything exceptional - but you can't beat the location! They provide a shuttle to and from the New Carrollton metro stop - but you have to time it correctly. The rooms are clean and have the basic amenities you would need. There definitely needs some additional updating to the tubs and floors - but all livable for the one night you are there. One downfall is the noise - both from the traffic outside and the constant flow of people at all hours inside the hotel. The soundproofing just isn't there.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review, 1 week ago
macorbett0902:
We really appreciate your review. Our team is carefully reading it and will take the proper steps to ensure your next stay is perfect.
If you need me to book your next stay please email me at fernando@metropointshotel.com

Respectfully,
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Knoxville, Tennessee
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel as a school trip to D.C. It was booked through a travel company so I wasn't sure what to expect. The rooms were clean, beds were comfortable. Breakfast was so-so...not a lot of healthy choices. We stayed here for two nights while touring D.C. It took us about 20 minutes to commute.

Stayed March 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review, 1 week ago
Oakdalemom:

It is always our pleasure to have so many school groups during the cherry blossom/spring break season. For us safety is a huge priority therefore we reserve special parking for the buses so the kids don't have to unload their luggage and walk in the middle of traffic, we serve their breakfast in a different area so the group can be together, some of our staff member extend their hours of operations just to make sure everything is on point. We hope we can continue serving so many groups in the near future. For any special requests or future groups reservations please email us at fernando@metropointshotel.com or gita@metropointshotel.com, we will be very happy to host your groups!!!
Best regards,
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yadkinville,nc
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2015

Good all around.. Beds comfy, clean, breakfast good and fantastic Ppl working there...the only down side was the hot water isn't as hot as it should....and the drive from there to Washington DC was crazy...but would definitely stay again someday....

Stayed March 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review, 1 week ago
Mommaofthree:
Our team is very happy to read your wonderful review about Metro Points Hotel. We have to admit that we used to have hot water issues but it is my pleasure to announce you that we have solved the problem. I hope you give us another chance so we can prove it to you. If you would like me to reserve another room anytime soon please don't hesitate to contact me directly at fernando@metropointshotel.com

Best regards,
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Trenton, New Jersey
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2015

We stayed at the hotel just one night on the way to Washington, DC. However, the visit was enjoyable. Nice and clean room, comfortable bed. As we were tired after a long day, we did not want to go far for dinner. Hotel has a restaurant and a bar on premises, and selection on the food menu is decent. The bar offers several types of beers and wine, not huge though (like one type of red wine), do not expect a full bar selection. But it was all enough for a quiet dinner right in the hotel. Breakfast in the morning is average, coffee, pancakes, cereal, scrambled eggs, toast.
Also, the hotel is not far away from the center. It is about 25 min drive to most tourist places in Washington, DC.

  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review, 1 week ago
Helen_Jersey2009:
Thank you very much for choosing Metro Points for your accommodation needs during your trip, we know there are so many options to choose from and we really appreciate your loyalty. We will make sure your feedback is shared with our restaurant staff member, they will love it.
Hope to see you again soon .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Phone Number:
Location: United States > Maryland > New Carrollton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Carrollton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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