Miserable experience. Paid $100 for a night in a room I would expect to see in a $35/night motel. Carpets stained, shower curtain mildewed, no elevator - the lobby was terrific though... it is abundantly clear where they spent their money.
This theme (suck them into staying a night) was consistent with my experience. The gentleman at the front desk (Ray) first told me he had a room for $148, yet when I turned away he 'found' one for $98. They must have a credit card on file to let a room (not uncommon). I verified with Ray that I could pay by different means at check out - he confirmed that I could pay in whichever way was most convenient for me - nothing was going to be posted to the card. Imagine my surprise upon receiving the receipt for what they'd billed that card come the morning. After a short wait, the front desk clerk was able to reverse the charge, but not after it was made clear that one of the two (Ray or this woman) lied to me. She told me that the charge is automatic at around 3 o'clock each morning, and that Ray was at fault. Yet when she was on the phone with her manager, she made no such reference to an automatic charge, saying only that I had decided to pay with a different means after she had checked me out (I told her my room number, had my debit card in hand, and within thirty seconds and no further discussion, was handed a receipt) All of this was said in a hushed voice (I wasn't meant to hear, of course) - it is still unclear to me if she processed the card as I checked out, or if there is an automated system that charges guests. Either way, it chafes to be lied to and hustled, by whomever might be at fault.
The room itself was strange - it indeed had only one bed, yet there was ample room for another queen - this resulted in a large empty space filled only with a hole-filled, dirty, stained expanse of carpet for which I wondered if I paid extra. The deadbolt on the door was newly screwed into a portion of splintered wood indicating that the door had previously been forced open - that splintered wood created a very weak hold on the current deadbolt. Coupled with the lock on the door I spent five minutes struggling with to lock (the trick is to pull up on the handle with all your might while pushing inward), I felt as if my safety that night might be of concern.
And that brings us to the bed. Putting a knee on the edge to crawl in resulted in the opposite end of the bed rising a good two feet. I found a stable position right in the center of the bed, however I was woken several times by the bed attempting to pitch me off because I rolled six inches off center (I'm not particularly large - this was a new phenomenon for me). I was mercifully staying here alone - I couldn't imagine sharing that thing with another person (although I think it would be perfect for any children playing pirate ship).
Good points? Great shower head (I ignored the mildewed curtain), ability to park just underneath your window, free wifi (though not good wifi - it couldn't sustain a FaceTime conversation with my boyfriend), and they do serve breakfast, though I didn't partake.
Any of these elements taken singularly, or even in pairs, would have made my visit adequate. All of them together have resulted a general sensation of displeasure and unrest. I will not be staying here again, nor would I council anyone else to. It is worth paying a little extra for one of the Bed&Breakfasts in the area or driving an extra 15 minutes from Oakland for the activities in the area.
- Also Known As:
- Comfort Inn Deep Creek Lake Hotel
- Comfort Inn Deep Creek Lake Hotel Mchenry
- Deep Creek Lake Hotel
- Deep Creek Hotel
- Comfort Inn Mchenry
- Mchenry Comfort Inn
- Comfort Inn Deep Creek Lake
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