Where to start? We wanted to get away for a ski day and decided to try Wisp for a change. We wanted to have a fun day of skiing, enjoy a good dinner and have a few night caps to end our night (sounds pretty normal right?) We originally booked the Comfort Inn which is literally 500 feet from the resort entrance because Wisp had a two night minimum. We were able to book a single night thru hotels.com so we decided to spend the extra $50 for the convenience of staying at the "Resort" I use the word "Resort" very loosely...there is NOTHING resort like about this hotel.
Upon arrival we were greeted by a front desk attendant with zero personality...I don't think the lady smiled once during our check in! She did her job fairly efficiently, gave us our room keys and told us to get to our room we should go out the front doors thru the side doors, up a half flight of stairs (in a stairwell) and down the hall to the right. We followed her instructions an ended up basically circling back the lobby!!! Our room was at the end of the hall and we could have walked 30 feet the other direction from the front desk and gotten there!!! Ok...no big deal...we had a chuckle and then we opened the door. The $169 dollar a night room was basically...basic. The beds were hard and the pillows were lumpy and flat. The TV was a 17" tube and the decor felt like I stepped back in time 20 years. At first glance the room appeared clean but don't look up! The vent in the bathroom was caked with dust and the "ceiling tiles" had water leak spots all over them! The hallway was a more of a runway...with kids stomping up and down all day long, slamming doors and yelling to their friends. The only good part about the room was that the exit to the mountain was right around the corner...very convenient.
The skiing was good for beginner and intermediate level skiers, well groomed slopes, and we enjoyed our afternoon of skiing very much. The main lift line was a little slow but the other lifts moved along smoothly.
After skiing we went back to our rooms, showered, and headed off to what we expected to be a nice dinner and drink kind of evening.
The restaurants visual appeal was exactly what you would expect for a basic ski resort... rustic lodge type furniture, ski and golf themed accessories , good atmosphere. We were seated promptly and then... we waited. The restaurant did not appear busy and there appeared to be more than enough staff. It took between five and ten minutes before anyone came over to introduce themselves and take a drink order...the server did not even know what beers were on tap (there were four!!!) It took another five minutes to have our water glasses filled...five more minutes to receive our drink order and about twenty minute into this we were finally able to place our food order. We ordered two apps, two dinner salads and the soup of the day (she had to think about what the soup of the day was), which was actually pretty good, the scallops were tasty and the muscles sauce was great...but...five of our muscles were dead and unopened (it was an order of twenty five...yes, I counted...sad, I know, but it was 20% of our order!) We asked for bread to dip in the sauce (every other table already had bread mind you) the server brought over a small basket of bread...it was stale ;( It took another fifteen minutes for our dinner salads to arrive...we were told the chicken had taken a bit longer to cook...but it was cold?!?! All in all the server kept a decent attitude but was really clueless and, other than the apps and soup, the food was so so.
After dinner we walked thru the college cafeteria style dinning hall to the Whispers bar for a night cap. The bar was filthy with food, trash, and pop corn all over the the floor, chairs strewn all over the place and dirty table tops full of empty cups and bottles. There were three bartenders and maybe a dozen customers...not busy at all. I walked to the bar where one of the bar tenders was closing a customers tab. The other two had their back to the bar and appeared to be counting out tips. I waited patiently for the young lady to finish her transaction and when she did she turned away from me and started talking to one of the food runners from the restuarant!!! I looked at them both with a puzzled look and they, reluctantly, stopped their conversation and asked what i needed. I politely said "can I get two Miller Lites please?" She turned away and started pouring from the tap. One of the other bartenders started to ask her a question and she rudely/sarcastically yelled out "wait....I have to get two Miller Lites right now!" She then mumbled to her that she "had been there since noon and she had to deal with "a**holes" all day long." Sorry I asked her to do her job and take thirty seconds to pour a beer! I can't believe I actually left her a tip! I sat down with our beers and we were watching one of the several tv's in the bar when the food runner came back to finish her conversation. All three bartenders, the food runner and a bar patron (who was definitely a friend of theirs) starting talking very loudly about how rude I was and "I need two miller lites" became their rallying cry...I'm sitting twenty feet away and could clearly hear every word!!! The patron then said she was going to the Restuarant bar to tell someone else about me..."they would get a kick out out of this" Needless to say I felt very singled out, personally attacked and could not believe anyone would be treated like this and couldn't believe and entire bar staff could be so unprofessional about my request to be treated like a normal customer!!! We quickly left the bar and requested to speak with the bar manager. Patti, the food services manager was quickly located (by a cleaning staff member) and she was very helpful, listened to my concerns and offered to comp a round of drinks at the restaurant bar (which I wasn't really looking for) To top our evening off...as we were finishing our drinks two of the three bartenders from the Whispers bar came to the restaurant bar and sat right behind us!!! Awkward! What "RESORT" lets their employees drink at the bar??? All in all, the "service" from just about every member of the wisp staff was below poor and I don't think a single person smiled or said hello to us the entire two days we were there. I will NEVER stay here again nor will I EVER recommend this to anyone I know and I will go out of my way to share this experience anytime I ever hear the word "wisp" spoken! STAY AT THE COMFORT INN!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.