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All 1 Lutherville Timonium hotels

Extended Stay America - Baltimore - Timonium: Traveler Reviews

2.5 of 5
9704 Beaver Dam Road, Lutherville Timonium, MD 21093
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Extended Stay America - Baltimore - Timonium
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22 reviews from our community

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Timonium, Maryland
1 review
“Nice alternative to regular apartment living”
5 of 5 stars Reviewed February 14, 2013

I have resided at the Extended Stay America - Baltimore - Timonium for the past half year and their service has been nothing short of excellent. The management team of Michael Cox and Jennifer Smith have always been there to meet my needs and the room that I live in is equipped with everything I needed.

It's very convenient to a lot of stores and restaurants and especially to the Light Rail, whenever I wanted to spend a day in downtown Baltimore, especially when I want to see the Inner Harbor.

The only suggestion that I may have is to make sure that all of the washing machines are in working order. Otherwise, everything else is fine. My room gets cleaned at least once a week.

In any event, I hope the service will continue to be quality like I have found out during the time I've lived here.

Stayed July 2012, traveled solo
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Ask Stuart P about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
March 1, 2013
Thank you for your great review of our property. I'm glad that enjoy our location and great service. We look forward to seeing you again, should your travels bring you back to our area.
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Not the best experience”
3 of 5 stars Reviewed January 28, 2013

Extended Stay was convenient. Unfortunately,I do not wish to stay again. The rooms was a typical with furnishings. Plus was the mini kitchenette(someone staying for a long period). The staff was arrogant and hassling. I have stayed at many 5 and 4 star venues. Never had to converse back and forth with an agent about upgrading rooms nor repeated phone calls in the morning about check-out. Will not stay with Extended Stay again.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Speakswl about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
February 1, 2013
I am sorry to hear that my staff didn't meet your expectations. To make sure this doesn't happen again, I will be doing additional customer service training. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at bti@extendedstay.com.
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Providence, Rhode Island
2 reviews
“Excessive pet charge, noisy environment and "free" breakfast a joke”
1 of 5 stars Reviewed November 29, 2012

Who ever owns this franchise does not understand basic needs of travelers. They charge an excessive $25.00 a night for a pet (most places with better amenities charge $10.00). The walls are thin, you hear everything and the "free" breakfast is stale packaged muffins, coffee and tea.
The staff was not knowledgeable when I called, which should have been my first clue.
Although the property looks nice and is new, the experience is terrible.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Mary S about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
December 5, 2012
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you feel the Pet Fee is excessive and I will review pet fees charged at other hotels in the area. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at bti @extendedstay.com.
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Travelers are raving about these Lutherville Timonium hotels

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“I speak from experience...”
1 of 5 stars Reviewed November 25, 2012 via mobile

I have lived here for 3 months...not My choice. The 'breakfast' is air muffins and coffee water. Walls are almost transparent. .33 % of the laundry works ( on a good day). No lobby. One good thing: you will never be awakened to the sound of a vacuum cleaner-- in 3 months I've never heard one or see one, and I have proof that one has never been used in my room since I've been in it. Another good thing: the room cleaners will never sneak up on you-- the are trained to shout in the hallways. Tip: park in the back of the lot. Everybody here back their pickup trucks crookedly into the parking spaces.

Stayed November 2012, traveled on business
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Ask GertieCranker about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
November 27, 2012
Thank you for taking the time to write a review of your stay. The items you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to be meeting with staff to review your comments with them. We continually work to improve our hotel, so I really appreciate your feedback.
I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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Providence, Rhode Island
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
23 helpful votes 23 helpful votes
“Horrible! Never stay here!”
1 of 5 stars Reviewed July 19, 2012

This hotel was a nightmare experience. We knew it was a "bare bones" set up, but it was even worse. After we checked in, we noticed there was no hair dryer and the two pillows on the bed were about 1/4" thick. We went to the front desk, and the young man said he was out of pillows and hair dryers. He said the manager had some in his closet, but he (the desk guy) didn't have a key to that, so we would have to wait until the morning. Bad sign when the management doesn't trust the staff with the closet keys! We had a sleepless, terible night. Not only were there no pillows to speak of, but you could hear every noise - the air conditioner went on and off every 3 minutes, there was someone walking in the rooms above us and on either side of us. The next morning we returned to the desk, and sure enough, the manager immediately produced three fluffy, brand new pillows. I was incensed that we had to suffer all the previous night. He then undertook to track down a hairdryer, and did find us one. He said people probably walk off with them. Hello? If they installed them in each room, they couldn't be removed and they'd probably save money. We stayed the second night since we were already unpacked, etc, but I will never ever go back there.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Rosemarina about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 30, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Your comments are valid and I will be addressing them with the management team to ensure this doesn’t happen to any other guests. It is our mission to provide a clean, comfortable room at a great rate for business and leisure travelers.

Between the hotel staff and me, we hope you will give us another opportunity. We look forward to having you join us again or at any of our other brand locations throughout the U.S. and Canada.
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Additional Information about Extended Stay America - Baltimore - Timonium

Also Known As:
Extended Stay Lutherville Timonium
Lutherville Timonium Extended Stay
Extended Stay America - Baltimore - Timonium Lutherville Timonium, MD, North America
Address: 9704 Beaver Dam Road, Lutherville Timonium, MD 21093
Region: United States > Maryland > Lutherville Timonium
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Lutherville Timonium
Price Range: $$
Hotel Class:2.5 star (2.5*)
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