This hotel was a nightmare experience. We knew it was a "bare bones" set up, but it was even worse. After we checked in, we noticed there was no hair dryer and the two pillows on the bed were about 1/4" thick. We went to the front desk, and the young man said he was out of pillows and hair dryers. He said the manager had some in his closet, but he (the desk guy) didn't have a key to that, so we would have to wait until the morning. Bad sign when the management doesn't trust the staff with the closet keys! We had a sleepless, terible night. Not only were there no pillows to speak of, but you could hear every noise - the air conditioner went on and off every 3 minutes, there was someone walking in the rooms above us and on either side of us. The next morning we returned to the desk, and sure enough, the manager immediately produced three fluffy, brand new pillows. I was incensed that we had to suffer all the previous night. He then undertook to track down a hairdryer, and did find us one. He said people probably walk off with them. Hello? If they installed them in each room, they couldn't be removed and they'd probably save money. We stayed the second night since we were already unpacked, etc, but I will never ever go back there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 30, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
Your comments are valid and I will be addressing them with the management team to ensure this doesn’t happen to any other guests. It is our mission to provide a clean, comfortable room at a great rate for business and leisure travelers.
Between the hotel staff and me, we hope you will give us another opportunity. We look forward to having you join us again or at any of our other brand locations throughout the U.S. and Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.