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All 1 Lutherville Timonium hotels

Extended Stay America - Baltimore - Timonium: Traveler Reviews

2.5 of 5
9704 Beaver Dam Road, Lutherville Timonium, MD 21093
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Extended Stay America - Baltimore - Timonium
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22 reviews from our community

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Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Emergency Accomodations”
3 of 5 stars Reviewed July 10, 2012 via mobile

The violent storms that hit the East Coast earlier this month knocked our power out foot 5 days. The over 100 degree temps caused us to take refuge with our dog at the Extended Stay America in Timonium.
The General Manager, Mike, was absolutely phenomenal while dealing with a complete madhouse due to the number of people that were also trying to get rooms and check-in.
Our room was clean, and very adequate for the price. The staff during our stay was very helpful and friendly.
We definitely will return if we ever need to get away again.

Stayed July 2012, traveled with family
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Ask NatashaRuz about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 16, 2012
Thank you so very much for your glowing review of Extended Stay America Baltimore - Timonium. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“ITS A VERY NICE PLACE : - )”
4 of 5 stars Reviewed July 7, 2012

I have been here since middle May so i have seen a lot fo the operations of the place i think it is well kept,cleaness,laundry and knowlege of the areas local eating places,malls points of interest staff is very nice and goes out of their way to help any issue you have.They also putting big money into this place to make it even better.I dont have a bad thing to say about the entire stay here.I would recommend this place highly!! : - ) **** STAR RATE

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask craig j about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“stay away”
1 of 5 stars Reviewed June 30, 2012

first I must say that the staff was friendly and efficient. All downhill from there. Two rough looking residents hanging around front entrance. Lobby worn and dated and felt weird. Desk closes at 11pm. Hallways narrow and dark. Whole place smells old. Room spacious but worn out and dirty. Stains on furniture, sheets yellowed and did not seem fresh. Pullout sofa mattress was crunchy and slanted. First floor window lock was broken, but a maintenance man did come right away to fix it. Doors and walls thin, you can hear everything. A woman in a nearby room was screaming on the phone about the drug dealers and alcoholics who were living there and the poor condition of her room. Seems like a low rent place for weekly renters. We were looking for a hotel room for three nights. Nothing nice about the place except the desk clerks. She did not seem surprised when we told her we would not be staying and canceled the reservation without a charge or a problem. we did not feel safe or clean there.

Room Tip: There are not any good rooms here
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask MACVirginia about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 11, 2012
I recently received a copy of your review, and wanted to take a moment to personally apologize for your experience. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Specifically, standard operating policy is that linens are always replaced with fresh, clean new bedding before a guest checks in. In addition, all rooms are inspected prior to being made available to the public. That having been said, I recognize the issue you have brought to my attention and discussed it with hotel staff and management.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Travelers are raving about these Lutherville Timonium hotels

Extended Stay America - Baltimore - Glen Burnie
4.5 of 5 stars
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1 review
“Nasty is being nice”
1 of 5 stars Reviewed June 29, 2012 via mobile

This room is so dirty I can't barely stand to be the room. This room hasn't been cleaned thoroughly in years greasy dust, blood on bathroom walls, ants crawling the room, smells like an ashtray, stains on the floor, furniture has food stains. I had low expectations given its an Extended Stay has limited service but basic cleaning should be priority focus of management. I am calling the front desk to see if I can get out of my room now.

Stayed June 2012, traveled with family
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Ask Tony H about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 11, 2012
Dear Tony,

I recently received a copy of your review of your review, and wanted to take a moment to personally respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Additionally, prior to making any room available, we inspect it to ensure that our normal procedures have been followed. Given the account you described, there was clearly an unacceptable breakdown in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
1 review
“RUDE STAFF, HALF CLEANED ROOMS”
1 of 5 stars Reviewed May 23, 2012

I was not impressed but I didnt expect the world for this class of hotel. I expected old, but everyone can clean! I do not like seeing the previous persons hair around the room and dirty dishes in the cabinet. The Manager is a rude grumpy old man. Avoid this location and pay a few dollars more or stay at the Red Roof Inn down the street that has been updated on the inside.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask miss t about Extended Stay America - Baltimore - Timonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 11, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Baltimore - Timonium. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. In addition we apologize for the quality of your room upon check-in. Your experience is not our norm.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Extended Stay America - Baltimore - Timonium

Also Known As:
Extended Stay Lutherville Timonium
Lutherville Timonium Extended Stay
Extended Stay America - Baltimore - Timonium Lutherville Timonium, MD, North America
Address: 9704 Beaver Dam Road, Lutherville Timonium, MD 21093
Region: United States > Maryland > Lutherville Timonium
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Lutherville Timonium
Price Range: $
Hotel Class:2.5 star (2.5*)
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