i booked a park and fly stay at microtel. we stayed 1 night and the room was fine except for the bathroom needing some fix ups. the lady that checked me in was fine and she applied my $10 coupon to the printed receipt i signed. when i checked out the guy gave me a receipt that didnt have my 10 deducted from total charge and he said she must not have entered it into the computer correctly and said there was nothing he could do about it and would have to check into it. like he couldnt just look at my original receipt from check in. so he said they would get back to me about refunding me 10. so i take my cruise and call them when i get back 5 days later and it still wasnt taken care of. i talked to the general manager Benson Mouissi and he said he will check into it. it has now been 14 days since i spoke to him and it still hasnt been taken care of. i sent him and email and he didnt respond. the point isnt about the 10 dollars its about telling someone you will get it taken care of and you never do. i think it is ridiculous that something so simple was never taken care of for a customer. so point of situation is that the customer service was awful. i will not stay there again.








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