This Residence Inn is standard for the brand: well-laid out, well kept-up and so forth. It's close to the airport in and around dozens of other hotels, but is situated near some woods and a ravine and therefore has somewhat more charm than one expects from an airport hotel.
The standout characteristic from our visit was the staff. Someone has done an excellent job training them to deal with guests and it shows. When we arrived a lady with two little dogs was at the front desk asking for not only more coffee bags (for the in room coffee machine) but also some real milk rather than creamer. The clerk at the desk took it all in very positively and even went herself around to the breakfast area, got some real milk, and brought it back to the lady.
We were checked in early with no problem.
At midnight we discovered we had no sheets for the sofabed. I called down. The clerk immediately said: "I apologize sir, and I'll have the security man bring you some immediately", which he did within 5 minutes.
All in all, i would highly recommend staying here if you have business in or around BWI simply to reward the staff and management for a job well done.
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