My family and I spent a week here from the 18th- 24th. I can't comment on the front desk clerk since i wasn't the one who checked in. When we received our keys we went to our building (theres 4 different sets of buildings none attached to the others but 3 of the buildings have the rooms and then the main building, all the buildings have locked doors at all times except the front desk) the door lock was being iffy, we had to leave our keys in the lock for 10 seconds before pulling it out so it could read it. Our room was on the second story and looked out onto the pool (yes it looks exactly like the on in the professional pictures). There was a main room and two rooms connected to it, it was big and spacious the kitchen is completely stocked with cooking utensils. Our room had a fireplace which had a timer for an hour. The rooms looked comfy, however i didn't sleep in them, i slept in the living room which had a pull out sleeper in the sofa, i never pulled it out because there was no sheets to cover the mattress. My biggest complaint would have to be that there was no directory book in the rooms, so I wasn't sure what there was to do around the area. Our rooms were comfy and they all were cleaned well, except every time we asked our housekeeper for more shower items, he never seemed to give us the correct items or the correct number of items either. Other than that the place was amazing, comfy and quiet.