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“Happy Camper” 4 of 5 stars
Review of Residence Inn Baltimore BWI Airport

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Residence Inn Baltimore BWI Airport
3.0 of 5 Hotel   |   1160 Winterson Road, Linthicum Heights, MD 21090   |  
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Special Offer
Free Internet + Breakfast
Ranked #12 of 29 Hotels in Linthicum Heights
Cupertino, California
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
21 helpful votes 21 helpful votes
“Happy Camper”
4 of 5 stars Reviewed March 26, 2014

Stayed at Residence Inn BWI for 1 week during an official visit to Baltimore. The hotel is not very far from the Airport. The airport shuttle was quick to come and pick us up. The hotel lobby was great, the front desk was knowledgeable and made the check in process fast and smooth. My room was on the first level and was adequate for me. It had all the amenities like a mini fridge, microwave (with free bag of popcorn) and a TV. The bed was comfortable with lots of pillows. Early morning breakfast was fantastic. They had lot of things to serve, juice, eggs, waffles, bacon, fruits, etc. They did have a swimming pool and gym however I could not use them. The hotel has lot of eating places near by, which gives you a little variety. I had an early morning flight (6AM EST) and so they had already settled the invoice with me and I just dropped my keys at the front desk. The Shuttle was prompt and dropped me at the airport within minutes. Overall I was very happy with this hotel.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, Assistant General Manager at Residence Inn Baltimore BWI Airport, responded to this review, April 4, 2014
Greetings,

Thank you for your recent stay and such a kind review. Our team believes in working hard to deliver an exceptional hotel experience to every guest. I look forward to sharing your feedback with my team and accomodating you in the future.

Regards,

Justin M. Sappington
Assistant General Manager
Residence Inn BWI Airport
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110 reviews from our community

Traveler rating
    57
    33
    10
    5
    5
See reviews for
26
19
13
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Bel Air, Maryland
1 review
1 of 5 stars Reviewed March 1, 2014

In the picture you'll see the black soot on the ceiling, that dosen't happen overnight. I wonder how many other rooms are like that. In all fairness I've stayed there a couple of other times and never had a problem.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, General Manager at Residence Inn Baltimore BWI Airport, responded to this review, March 3, 2014
Dear Mike 0904,

Thank you for taking the time to share your experience from your recent stay at the Residence Inn Baltimore BWI Airport. I apologize that your stay was not satisfactory due to the discovery what looked like dust coming from a vent in your suite. We certainly appreciate the feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future.

Once again, please accept our apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.
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Baltimore, Maryland
1 review
3 of 5 stars Reviewed December 24, 2013

Stayed at the hotel for (4) days over Christmas. We were disappointed in the size of the room as well as the cleanliness of the kitchen pots and pans in. On past business trips I have stayed at these hotels and have been very pleased with the cleanliness and size of the living quarters. The kitchen had a sponge for washing dishes but no soap. There was a dishwasher but you shouldn't have to run the dishwasher every time you fix a meal. In past experiences the kitchen contained an oven whereas this kitchen had only two stovetop burners.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, General Manager at Residence Inn Baltimore BWI Airport, responded to this review, December 31, 2013
Hello Dennis5062,

Thank you for choosing the Residence Inn by Marriott BWI Airport for your lodging needs during the Christmas holidays. I hope you and your friends and family enjoyed the time spent with each other. Additionally, thank for the feedback regarding the size and cleanliness of your suite. We are very sorry and disappointed the stay and your accommodations did not meet your needs. I have forwarded the issues you mentioned to our housekeeping team for follow-up. Please allow us another opportunity to serve you during your next trip to Baltimore. You may want to consider our spacious two-bedroom suite during the next trip.

Best regards and a Happy 2014!
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Portland, Oregon
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed here for 5 weeks last July and early August. Nothing bad can be said about this place. Only rave reviews. The staff helped this country girl learn how to catch an Amtrak, taught me how to navigate the Harbor traffic and the shuttle service was always on time. Oh, I can't forget. The lady who serves the breakfasts and dinners is too precious for words. Don't forget to tip her :)

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, General Manager at Residence Inn Baltimore BWI Airport, responded to this review, December 6, 2013
Thank you for choosing the Residence Inn Baltimore BWI Airport during your trip to “Charm City”. It sounds like you did a pretty good job of getting to know the Baltimore transportation options. Hopefully, you took in some of the unique sights and experiences of the area. Please don’t hesitate to come back and see us during your next trip. I will certainly share your feedback with team!
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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed November 14, 2013

From March - October 2013 I did a long term stay at this hotel. Trenton (Mgr) and Steven (Asst Mgr) provided the best stay I could have imagined. The housekeeping staff was excellent and always available when needed. The cook staff was superb. Although I could have cooked my own food in the room, I enjoyed talking with them at 5:30 AM. The front desk staff was the best I have ever engaged with over the past four years of traveling. Thank you for making me feel right a home. I truly look forward to staying their in the future.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, General Manager at Residence Inn Baltimore BWI Airport, responded to this review, December 6, 2013
Thank you so very much for the feedback! It is always difficult to say goodbye to our long term guest after building great relationships and serving their unique needs throughout the stay. Please stop by and visit during your next trip to Baltimore. We look forward to the visit!!
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Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 21, 2013

This hotel is excellent. We recommend it highly.The staff was unfailingly friendly and helpful. The property itself is wonderfully cared for and the room appeared to have been recently refurbished. It was a step up from even most other Residence Inns in design and appearance.Breakfast was typical but again the staff in the dining room were excellent. Parking was plentiful and well lit. You won't be disappointed.

Room Tip: No special tips but the hotel seems well soundproofed.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, General Manager at Residence Inn Baltimore BWI Airport, responded to this review, October 25, 2013
Dear Ron D,

Thank so much for the outstanding comments regarding your recent stay with us. We take a lot pride in our attempt to exceed the expectations of our guests and to provide them with a service experience they can fondly remember. From your feedback, it sounds like we certainly fulfilled that promise. We look forward to your next visit! Thank you again for your continued loyalty.
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Ellicottville, New York
Top Contributor
77 reviews 77 reviews
57 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 25, 2013

Residence Inn is my favorite Marriott branded hotel because the rooms are always huge and comfortable and they serve a light dinner during the week along with breakfast - always included in the price. The courtyard at this property is very nicely manicured with a pool (even though it was 90 degrees it was closed and covered), a basketball court, and a nice sitting area. No fire pit, which would be nice here. Very close to the airport and rental car return facility. If you have to go to BWI, sorry. But it's at least a nice place to stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIGM, Manager at Residence Inn Baltimore BWI Airport, responded to this review, October 8, 2013
Thank you for your continued loyalty and allowing Residence Inn Baltimore BWI Airport to provide you with a great place to stay. Your comments are greatly appreciated and will be passed onto our associates.
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Additional Information about Residence Inn Baltimore BWI Airport

Address: 1160 Winterson Road, Linthicum Heights, MD 21090
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Linthicum Heights
#15 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Baltimore BWI Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Newly Renovated Residence Inn BWI Airport is located just two miles from Baltimore Washington International Airport (BWI) and provides complimentary airport shuttle service. The Residence Inn BWI Airport is also convenient to downtown Baltimore’s many attractions; including the Baltimore Raven’s football stadium, Camden Yards, the Baltimore Waterfront and Baltimore Inner Harbor. In addition, this suburban Baltimore hotel is just over 30 miles from Washington DC. Designed for stays of more than just a few nights, guests of the Residence Inn can stretch out and relax in a suite that offers separate sleeping, living and dining areas. ... more   less 
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Also Known As:
Residence Inn Baltimore Bwi Airport Hotel Linthicum
Residence Inn Linthicum
Linthicum Residence Inn

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