We were disappointed with 2 recent stays at this property.
While there is a sign indicating that the lobby is newly renovated, it remains too small to handle anything but the most minimal crowds. Case in point: A large group had gathered at the hotel on the July 4th holiday, and the common areas were simply overwhelmed and staff appeared completely unprepared for the onslaught Breakfast was complete chaos with food strewn about everywhere and the kitchen help desperately trying to manage the situation. At other Residence Inns I've stayed at - and I've spent upwards of 100 nights at Marriott properties in the last year - the management is well prepared for such situations and adjusts staffing accordingly (either that or the hotel management failed to enforce maximum occupancy levels in the rooms). Here, the general manager appeared to arrive after the chaos had passed and he subsequently had to scramble to clean up the mess and restore the lobby to something approaching what a health department inspector would deem adequate.
Days earlier, during an evening manager's reception, finding a place to sit in the small lobby was a challenge even though the crowd was a little more low-key and the level of cleanliness was more in line with what I would expect. The fitness room is extremely small by Residence Inn standards with a few treadmills and little else - there's simply no room.
The rest of the property is detached from the lobby and appears to have been updated with the current Residence Inn motif, including carpets and televisions plus a fresh coat of paint. Unfortunately, kitchen appliances were not updated and the suites I stayed in lacked full-sized ovens. The microwaves looked straight out of 1995. One of the rooms I stayed in appeared to have a smoker as a prior guest despite the posted no smoking sign, but it was too late and I was too tired to request a change. The shower drain also was malfunctioning.
There tends to be few parking spaces near the parts of the property where most of the rooms are located, often resulting in long walks to your room from the back or front. The elevators seem to be located closest to the parts of the property with the fewest amounts of parking spaces.
I did ask for and received a token credit to my Marriott Rewards account for the July 4th stay, but I will look to other properties in the area next time I am staying near BWI. Perhaps this property does, indeed, warrant the four stars it receives on TripAdvisor, but it definitely did not live up to that billing during my stays.