My wife & I stayed here after seeing a show at the Baltimore Soundstage in the Inner Harbor. We checked in about 11pm. The room was spacious and up to Residence Inn standards, which are pretty good. From about 11:45pm-12:30am the guest above us was stomping around. We're glad they stopped when they did due to hoping to get some sleep after a long day. Well, the stomping began again around 5:30am and woke both my wife & I up. Around 6, my wife called to the front desk to complain and said they would call the room upstairs. Which it seemed like they did, because the stomping was intermittent from then on until 7 and then ended. Changing gears... Breakfast is free and served until 10. Now, while we were checking out, the front desk asked us "how was our stay?" (which they should)... we mentioned it was fine except the stomping... She was friendly, apologized and offered us complimentary drinks from their shop. (which are not normally complimentary) We were good with that. Actually, really impressed with that. She didn't have to offer us a thing. I'll absolutely be back to this hotel when in the area, if I know the customer service is this good.
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