[Note to Priceline & other third-party guests] Like everyone else, 3rd-party customers read reviews and arrive with expectations; high attentiveness to guest needs is what distinguishes one 2-3 star from others. Third-party prices fill rooms, and provide the business with opportunities to sell services and win future customers. My advice to Priceline customers: pay attention to reviews, articulate your needs clearly (both in advance and on arrival) and speak directly and immediately to management if your expectations are not met. If basic room needs are unmet and you bought from Priceline, tell Priceline in writing; use snail mail to the company’s street address and direct to Customer Service VP. I’ve found them responsive. Talk to local management directly and pleasantly: they value meaningful guest feedback and often can use information you provide to correct persistent problems. Be courteous and civil to a fault: it never helps your cause to be confrontational.]
This property, for me, was an exceptional value. It’s in the “Hotel District” on W. Nursery Road near BWI Airport. All rooms are spacious L/BR suites: the Hyatt Corporation bought all 143 Amerisuites properties in 34 states in 2004 and then spent $150 Mil in renovations and upgrades. Among the many excellent features: free and ample parking, a business center with printer, indoor pool, exercise room, an almost-completely cross-trained (and proud of it!) staff. There’s a shuttle which operates not only to/from the airport but will also take you to the car rental facility, the nearby light rail (into Baltimore city and north), the airport Amtrak station, to a Laundromat or grocery or barbershop. There is a sink and small refrigerator in every room. There’s ample hot and cold water that runs quickly; the tub drain closes properly; easy heat/cool controls in a room unit under the window; and blackout curtains. There’s a big flat-screen HD TV. A substantial room block is contracted to AirTran, whose personnel come and go regularly. The staff includes a retired public radio manager and community college instructor. There’s a carbo-heavy but nicely done free breakfast, complimentary (and working) high-speed wireless. [Hotel wireless often is hard to access; this one is easy and reliable. Most systems work on limited bandwidth and customers attempting large long downloads slow the traffic for all users.] There’s a check-in kiosk that delivers a room key in exchange for a credit card swipe, even for Priceline customers! Lobby newspapers. Lobby apples. Ruby Tuesday and Bob Evans restaurants are a short walk or next door. A package delivered for me to the hotel was flawlessly retrieved.
Among a few and (to me) minor problems: few protein choices at breakfast (menu controlled by corporate, guests can buy fresh-cooked food from a lobby or breakfast-room screen, 24 hours); push-toggle light switches that can not be operated with normal finger pressure (a known issue and being replaced), bath mat omitted in one room refresh. I would install a guest laundry facility, now very common in 3-star hotels and a huge convenience for me.
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- Also Known As:
- Hyatt Place Baltimore Bwi Airport Hotel Linthicum
- Hyatt Place Linthicum
- Hyatt Place Hotel Linthicum
- Linthicum Hyatt
- Hyatt Linthicum