We had put on our reservation-quiet location. We checked it VERY late (the next morning) but had prepaid the room. We were told we had the last room and it was across from the elevator!!! At around 1:30am we go to the room (418?) and before we open the door, we hear banging!!! We open the door and the heater/air machine sounded like it was ready to blow! We went to the front desk (extremely tired from our 20 hour plus travels from South America) and Jessica couldn't leave the desk so sent the driver, Vern. (HE WAS WONDERFUL and a complete asset to the property. ) He agreed that this was not good and told Jessica. She didn't know what to do with no rooms left. She had no contacts to call to assist us!!! We were so frustrated. Vern tried to help the situation. NOTHING! We wondered (and suggested) using another hotel with rooms. This was toooooo frustrating so got in the car and drover approx. two hours home arriving after 3:30am. (And we got a ticket along the way!) We called and left a message for Dion the assistant manager. What a bad experience. On a positive note, Dion called the next day and apologized and reimbursed us our prepaid night.

I spent one night at this hotel after a long flight into BWI. This was my secont stay at a Hyatt Place and I've had very nice experiences at both.

The rooms are very nice, clean, and spacious. The only complaint I have (which really isn't a big deal, therefore not a complaint) is that the layouts of the room are awkward. They try to split up the room into several mini-rooms (bedroom, living room, kitchen) with half walls. It's not a big deal but it bothers me for some reason.

The best part of the hotel is the 24/7 hot food availability at the front desk. You can get a beer, sandwich, or pizza at any time. Prices are slightly high but not exorbitant. Breakfast is free and gets the job done. The egg sandwiches looked disgusting but the rest of the food was fine.

On the same trip, I stayed at the Sheraton on a different night. Both were very nice hotels. However, I would choose the Sheraton over the Hyatt Place as the rooms are slightly better there, but not by much.

I stay at quite a few Hyatt Places (and regular Hyatts) across the country for business - typically 75 nights or so per year. The Hyatt Places are all very similar, but it's a decent layout that is good for the business traveler. I stayed at this Hyatt Place for 5 nights while I was doing business with a company in the BWI area. I wouldn't recommend it if you need to be in central Baltimore or DC, but if you need something near BWI, it's fine. The reviewer who said that the bathrooms need updating is right, even compared to other Hyatt Places, they are in rough shape. This isn't a 5 star hotel, but it shoudn't be. They certainly don't charge 5 star prices.

Hotel was good and clean, but needs some serious updating, especially with the bathroom. The tub and toilet area were very outdated. Also, the breakfast doesn't start until 6 a.m., and our flight left at 6:30, so we missed breakfast. I sort of expected a hotel that's supposed to cater to travelers would have an earlier start.

Having said that, the shuttle was great and took us right where we needed to go. It was also there within 10 minutes of us calling when we got back to BWI. Not a whole lot close by (and highly recommend staying away from Ruby Tuesday's next door). The room was clean and it was still a great place to stay for a night before an early flight.