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“What a great team they have!!!” 5 of 5 stars
Review of Holiday Inn BWI Airport

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Holiday Inn BWI Airport
3.0 of 5 Hotel   |   815 Elkridge Landing Road, Linthicum Heights, MD 21090 (Formerly Comfort Suites)   |  
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Ranked #7 of 29 Hotels in Linthicum Heights
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“What a great team they have!!!”
5 of 5 stars Reviewed August 31, 2013

Me and my husband and my son stayed at this hotel for 4 nights. It was a sad trip because we were dropping my son off to the Hopkins University. However the hotel associates were so friendly that made our sad trip very comfortable. From the General Manager, Stacey Schuhardt, front desk agent, Musau, and the restaurant staff named Emmanuel treated us so warmly just like real family members. They are all true hoteliers who know how to take care of their guests. Their smile is not fake, it's from their hearts and their gestures are so sincere. I highly recommend this hotel who are going to visit Baltimore. The hotel is also very clean and well maintained. I wouldn't hasitate to give them 5 stars!! Sincerely, Pong Choe

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, September 4, 2013
Hello Pong,

Thank you so much for your kind words about our staff! It has been shared with everyone here at the hotel. It was truly a pleasure to meet you and your family. We were honored and enjoyed being able to do the little fun things for you and your family while you were here with us. We know your son will go on to do great things and wish him well at J Hopkins University!! Please know we are here for you whenever you come to visit him.

Sincerely,
Stacey Schuhardt, General Manager
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193 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Norton, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013 via mobile

We stayed 3 nights and the staff here was amazing. We spent 3 nights with Emmanual at the resturant. His service was by far the best we have recieved at any hotel. Just his personality with the staff of the kitchen truly made our stay enjoyable. We will definatley stay here everytime we visit. Our thanks to Emmanual and the staff.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
I was so pleased to read your review and mentioning one of our great stars at the hotel! Yes, Emmanuel is a great asset to our hotel and is wonderful to his co-workers. It means so much to us for you to acknowledge this for him. This will be shared with the entire staff. It is very important to us that our guests leave with such a great impression!

Sincerely,
Stacey Schuhardt, General Manager
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Ocala, Florida
Top Contributor
215 reviews 215 reviews
27 hotel reviews
Reviews in 128 cities Reviews in 128 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 17, 2013

Great airport stay at a very reasonable price. Quiet, clean and comfortable makes for a great night before having to catch a flight. Staff is pleasant and cordial from the moment that you entry a Spartan lobby.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
Thank you for taking the time to write about your stay with us. Hearing how we have made our guests happy and feel welcome is very important to us. Our staff truly cares about the comfort of our guests and I am happy to read that you enjoyed your stay with us.

Thank you again!
Stacey Schuhardt, General Manager
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013 via mobile

The hotel was very clean. Bright well lite. Security check the parking felt very safe there. Was greeted quickly and nicely. The hotel is pretty new and everything looked fresh and professionally.I ordered from the menu and food came quickly and was good and hot. I also was given a take out cup for coffee, that was a nice thing to do.
The only complaint would be a noise Hvac unit.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
I am thrilled we made such a positive impact on your stay! It means so much to the staff to read your kind words and knowing they were part of this review truly made them feel great! It inspires them to make every guest that walks through our door feel at home and welcome! Thank you again for sharing your review of our hotel!

Regards,
Stacey Schuhardt, General Manager
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Chesterfield, Michigan
Top Contributor
164 reviews 164 reviews
59 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 1, 2013

Was greeted quickly and nicely even though I arrived around mid night. Was given an upgraded room on the fifth floor. The hotel is pretty new and everything looked fresh and new. Breakfast was complimentary as a platinum IHG member. Their was a choice of a buffet or the menu. I ordered from the menu and food came quickly and was good and hot. I also was given a take out cup for coffee, that was a nice thing to do.
The only complaint would be on thew controls for the AC/heating unit. I never really ever figured out how it was controlled. There was athermostat on the wall, a remote, and then ability to control on the unit. I was never able to get the room as cold as I like. It would be nice to maybe put directions in room on how to operate.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
Thank you for your review of your stay with us. I am happy to hear the staff was able to make you feel welcome during your visit. I appreciate you mentioning the issue you had with the thermostat as we are looking into these brand new units and any issues we may be having with them. This gives us a chance to find any possible reoccurring problems and correct them as soon as possible.

Thank you again for your time!

Stacey Schuhardt, General Manager
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Mansfield, Texas
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 29, 2013

My family recently over-nighted at this hotel between flights. From the young man on the courtesy shuttle to the young lady at the front desk, they both made my family's experience memorable and wonderful. We arrived near midnight, and both went out of their way to give great customer service. I would stay again just for that; however, the rooms were great for the quality of hotel, and the facility was clean. Shuttle to BWI runs 24 hours, which is nice as well. The beds were comfortable, and rooms quiet.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
I am so glad we were able to be your stop while in the BWI area. We truly enjoy making our guests smile and want to come back to stay with us! Please remember us the next time you are in the area so we can thank you personally for your kind review online.

Sincerely,
Stacey Schuhardt, General Manager
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Utah
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed July 22, 2013

We booked an overnight stay in July 2013 and were very pleased with our stay. The room was large, had two large, comfortable queen beds and a sofa bed, which was perfect for our family. A fair number of restaurants in the area close by. No free breakfast buffet. Easy access to the airport and to adjacent freeways.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, July 24, 2013
I truly appreciate your kind review and thank you for your time. Our staff loves to hear our guests have enjoyed their stay and it is shared with all employees at the hotel. We hope to have you stay with us again soon!

Thank you,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn BWI Airport

Address: 815 Elkridge Landing Road, Linthicum Heights, MD 21090 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Linthicum Heights
#8 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn BWI Airport 3*
Official Description (provided by the hotel):
We are a newly renovated full-service hotel located just 1.2 Miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and Washington, D.C. Areas. Business and leisure travelers alike can experience the convenience of our BWI Hotel District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and we offer a 24-hour complimentary on demand BWI Airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Bwi Airport Hotel Linthicum
Bwi Airport Comfort Suites
Comfort Suites Linthicum Heights
Linthicum Heights Comfort Suites

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