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“Tired place, but good sleep” 3 of 5 stars
Review of Holiday Inn BWI Airport

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Holiday Inn BWI Airport
3.0 of 5 Hotel   |   815 Elkridge Landing Road, Linthicum Heights, MD 21090 (Formerly Comfort Suites)   |  
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Ranked #9 of 29 Hotels in Linthicum Heights
West Chester
Top Contributor
193 reviews 193 reviews
90 hotel reviews
Reviews in 92 cities Reviews in 92 cities
93 helpful votes 93 helpful votes
“Tired place, but good sleep”
3 of 5 stars Reviewed November 8, 2012

The most important thing is I had a good sleep and a strong hot shower. The room was a good size with plenty of lighting and plenty of electrical outlets. Price was OK compared to other hotels in the area.

My laptop could not connect to the wireless, but my iPhone & iPad did. Had to use my MIFI to get work done on my laptop. Fluorescent light over the sink never really did turn on, and the ballast made noise as it kept trying. The GFI on the hair blower was tripped, which I always suspect is a trick by hotel management to keep you from using electricity on the high-powered blowers.

They did put my bill under the door in the morning, which is something most Comforts don't do so I liked that.

Room Tip: High floor helps a little, but the planes fly over all sides. Did not hamper my sleep thanks to the...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, November 17, 2012
I would like to extend my apologies that you did experience some issues during your stay. Thank you for bringing it to our attention.Your feedback is very important to our Team so that we may always offer a welcome and comfortable place for our guests to stay. I am pleased to see that you did have a comfortable stay in our hotel and we hope you will stay with us again soon!

Best Regards,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Florida
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 5, 2012

Within minutes of calling the hotel, a courtesy van arrived to take us from the airport. Driver was very helpful recommending places for dinner and offered to drive us to any place too far to walk. Room was very clean and comfortable. Outstanding desk personnel were helpful and friendly.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, November 17, 2012
Thank you for your kind remarks regarding our staff. I am so pleased to know that you enjoyed your stay and that our team was able to make your visit more enjoyable! We hope to see you again soon!

Best Regards,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2012

I tried to stay at this hotel. After checking in, we noticed ants crawling up the walls, and on the bed. We checked out immediately. I left expensive cologne in the room and called the same evening to follow up with management, who said that they would hold onto the cologne. After stopping by the location on multiple occasions, I was given a host of false promises (housekeeping reorganized, will place in the mail, etc..). Finally, upon reaching an alledged manager, I was informed that I would get a personal follow up which never occured. An employee noted that they've known about the ant situation. Why continue to rent the room? Stay away from this hotel!!!

Room Tip: Avoid this hotel.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, September 15, 2012
Maurice,

Thank you for taking the time to write about your recent stay. I am truly sorry your visit to our property was less than pleasant. I have recently taken over as general manager of this property last week and I assure you that I will look into each detail of your review. I certainly am always available for our guests.

Thank you again for your time.

Best Regards,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma!
Top Contributor
103 reviews 103 reviews
79 hotel reviews
Reviews in 60 cities Reviews in 60 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 31, 2012

This is a good, clean hotel with a friendly staff. You can't beat the location if you are going in or out of BWI airport in Baltimore. They have a shuttle that arrives quickly and has a friendly driver. The carpets will soon need to be replaced, but my biggest issue with Comfort Inns and Comfort Suites are the pillows. It seems that all of them have small pillows that aren't very comfortable. Upgrade the pillows and this would be a great stay!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, January 20, 2013
Hello,

Thank you for your recent post regarding your stay with us. You are correct, the carpet does indeed need to be replaced...the great news is we begin full renovations next Monday!! The sleeper sofas will also be replaced. Please believe me when I say we read these posts and we take them to heart and listen to what our guests are telling us. You do help us make a difference and your comments are important to us!

I am so happy ot hear you enjoyed your stay and that our staff was friendly. We hope to see you again if you are in the area at our newly remodeled hotel.

Best Regards,
Stacey Schuhardt
General Manager
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King George, Virginia
Top Contributor
97 reviews 97 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 23, 2012

Stayed there for two nights while going to baseball games. Very nice hotel with a nice group of staff members. Clean rooms (noticed them even cleaning around the frames of the pictures on the walls), with lots of space. Had fresh, hot popcorn every afternoon and hot cookies a couple times. Location very near BWI Airport and handy to Orioles Park.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
215 reviews 215 reviews
22 hotel reviews
Reviews in 52 cities Reviews in 52 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 10, 2012

My son and I stayed here for only a few hours before flying out of BWI the next morning. I could not wait to get up the following morning to leave. The room as dark and carpet dirty and bed spreads looked extremely worn. I was not expecting a lot from this place and that's just what I got. I'm sure there are several other hotels out there for less that provide more. I should have known, this is my second subpar experience with this brand.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill, South Carolina, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 2, 2012

I read the Trip Advisor reviews, and although I was a little hesitant to stay at the Comfort Suites, I thought what is one night to be close to the airport for an early flight. Well, I will never think that again. One night can be very long if you stay here. When I walked into the hotel, there was a bad smell. That was the beginning of a nightmare. The room didn't feel clean at all. It smelled bad. The carpet was old and dirty. The last few Comfort Hotels I have stayed at or attempted to stay at did not turn out well at all. I believe this will be my last attempt. The only, and I mean only, bright spot was that they had a popcorn machine in the lobby. I grabbed some freshly popped on my way to the room.

Room Tip: Don't stay here
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  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn BWI Airport

Address: 815 Elkridge Landing Road, Linthicum Heights, MD 21090 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Linthicum Heights
#11 Romantic Hotel in Linthicum Heights
#19 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn BWI Airport 3*
Number of rooms: 137
Official Description (provided by the hotel):
We are a newly renovated full-service hotel located just 1.2 Miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and Washington, D.C. Areas. Business and leisure travelers alike can experience the convenience of our BWI Hotel District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and we offer a 24-hour complimentary on demand BWI Airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Bwi Airport Hotel Linthicum
Bwi Airport Comfort Suites
Comfort Suites Linthicum Heights
Linthicum Heights Comfort Suites

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