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Extended Stay America - Baltimore - BWI Airport: Traveler Reviews

2.5 of 5
1500 Aero Drive, Linthicum Heights, MD 21090
Hotel amenities
Extended Stay America - Baltimore - BWI Airport
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18 reviews from our community

    Trip type
Traveler rating
    7
    6
    2
    3
    0
Date Rating
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“Exceptional service”
4 of 5 stars Reviewed December 14, 2012

A full service hotel it is not, but with it's offerings in the form of service, is excellent, The property having been recently renovated is clean and well appointed.
The Area manager Shaun has been very helpful and approachable, and often solicits suggestions on ways to improve the hotel and its services.
Carol has always been attentive and meticulously in her house keeping duties and will surely be missed once I am no longer a guest.
The front desk staff although new to this location has assimilated in very well and has done a great job in its day to day operation.

Lacking is a fair variety of television channels, substituting some of the numerous sports channels for a wider variety would be welcomed.
I will recommend this hotel given its services and location to the BWI airport.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Oliver H about Extended Stay America - Baltimore - BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport, responded to this review
December 18, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. I was glad to hear that Carol has been attentive in your room. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words.
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Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“Great Service”
5 of 5 stars Reviewed November 19, 2012

We stayed here for about a month. It's proximity to BWI parkway was great. Sonya at the front desk was curtious and very helpful in answering all the questions we had. Me and my husband plan to return for another extended stay in the near future.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Zufan A about Extended Stay America - Baltimore - BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport, responded to this review
November 27, 2012
"Thank you so very much for your glowing review of Extended Stay America Baltimore - BWI. Whenever I read comments like yours it always gives me...
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Towanda, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“tolerable to decent”
3 of 5 stars Reviewed November 19, 2012

The desk staff are very nice, especially Yashica and Yolanda. Found the back door propped open (security risk). The breakfast is not the most elaborate, but is ok if you like oatmeal or muffins. Laundry room clean. Bed comfortable. Internet adequate. TV channels very lacking unless you like 4 sports channels. TV shuts itself off at random times. Hallway smells stale. Trash room spotlessly clean. Wendys close, Bob Evans and Ruby Tuesday. Chilli's not far. Glen Burnie has anything you need restaurant or grocery wise. Check out HIP HOP Fish and Chicken. Not as good as at Towsen, but close.

Room Tip: no fitness center, rooms cleaned weekly
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask nscrn about Extended Stay America - Baltimore - BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport, responded to this review
November 27, 2012
Thank you for taking the time to write a review of your stay. I am glad you enjoyed your stay and that Yashica and Yolanda were able to provide Great service during your stay. We look forward to seeing you again, should your travels bring you back to our area.
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Brisbane, Australia
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“bargain value near Baltimore Airport”
4 of 5 stars Reviewed November 6, 2012 via mobile

this motel offers excellent value budget rooms which are fully equiped.

Shaun the manager was friendly, efficient, and helpful.

There are other hotels very nearby with restaurants etc.

Aside from laundry and ample parking there are no services. But you couldn't ask for more at the price.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask David S about Extended Stay America - Baltimore - BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport, responded to this review
November 9, 2012
Thank you for taking the time to write a review of your stay. It's great to hear that Shane gave you Great Customer Service. Thank you again for...
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Stay Away”
2 of 5 stars Reviewed October 28, 2012

We stayed here for one night with my wife read good reviews in trip-advisor. It is close to airport and close enough to to downtown Baltimore. Here are some facts about safety:
- Doubt about safety: We arrived early in the morning; there was no room, but we completed the paperwork. When we came back in the evening front-desk gave us our room keys. We head to room and there were other people in the room (luckily we just saw their item, not them personally).
- Rooms were not clean: There was hair on the toilet seat, kitchen counter etc. I am not sure if they're sterilizing bath and toilet with the correct way.
- Sleep quality was not good because of the bed quality.
- It is a pet-free hotel; personally I don't like pet free hotels if they don't separate pet free rooms and regular rooms.
- Room heater was working fine. There is a kitchenette and some kitchen items (we never used)
- There are a lot of free parking space.
- The price is affordable.
- There are some complementary items in the morning if you want to have.

If you'd like to try another hotel in this area, go to Hyatt; they had no availability for us but my sister was staying there so I saw the rooms. Rooms were clean, service was good, breakfast and safety was way better in Hyatt.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask tosbaga about Extended Stay America - Baltimore - BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWI Airport, responded to this review
October 29, 2012
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room was not clean. In response...
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Additional Information about Extended Stay America - Baltimore - BWI Airport

Also Known As:
Extended Stay America Linthicum
Extended Stay Linthicum
Linthicum Extended Stay
Address: 1500 Aero Drive, Linthicum Heights, MD 21090
Region: United States > Maryland > Linthicum Heights
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#20 Business Hotels in Linthicum Heights
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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