The BWI Airport Marriott is a garden-variety "captive audience" airport hotel - garden variety as compared to other airport hotels, but in my opinion below the usual average for Marriott properties, which are normally outstanding. I stayed there for one night because airline scheduling required me to take a super-early flight and I would have had to get up way too early if I had stayed in downtown Baltimore.
I will say this - the airport shuttle worked well, both coming from the airport and going back in the morning. My room was certainly serviceable - quiet and comfortable. I didn't really use any of the airport amenities due to lack of time, other than room service. As is often the case with a captive-audience location, the food was mediocre and overpriced.
The hotel imposed a charge of $12.95 for me to use wireless internet in the room, although I am a "silver elite" member of Marriott's frequent traveler program. When I checked out at an ungodly early hour I mentioned my dissatisfaction with this to the clerk on duty. Initially she told me that hotel policy was that only gold and platinum members got internet for free. But a few minutes later, as I was just about to get on the shuttle, she came running out and gave me a new bill with the internet charge deleted.
At that moment this hotel went way up in my estimation. I appreciate that the desk clerk had discretion to make this change and that the hotel had hired someone for this position who used good judgment to keep the business of a regular Marriott customer. I don't know if she was actually acting consistent with hotel policy, but in my opinion she deserves a medal for excellent customer service. I rarely have to stay at an airport hotel but I'd come back to this one just because a great staff can do a lot to iron out the wrinkles of an otherwise mediocre property.
- Official Description (provided by the hotel):
- Discover the comfort and convenience of a prominent full-service hotel near Baltimore-Washington International Thurgood Marshall Airport when staying at the stylish BWI Airport Marriott. Conveniently situated in the heart of the Washington, D.C./Baltimore government business district, this BWI hotel features complimentary shuttle service to the airport and Baltimore Light Rail so guests can enjoy convenient access to downtown and the Inner Harbor. Nearby attractions include Maryland Live! Casino, National Aquarium, Baltimore sports stadiums, historic Annapolis and Washington, D.C. With its easily accessible location and 18,000 square feet of flexible event space, the hotel is an ideal choice for business and social gatherings, maintaining a staff of event professionals that stand ready to ensure every detail is perfectly executed for outstanding events. Whether traveling for business, vacationing with family or planning a romantic weekend, this BWI Airport hotel is a remarkable destination. ... more less
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- Also Known As:
- Bwi Airport Marriott Hotel Baltimore
- Marriott Bwi Airport
- Marriott Hotel Baltimore
- Marriott Baltimore
- Baltimore Marriott