We got into BWI around 11pm and then it took awhile to get our bags. The signs in BWI are awful and when we asked an employee of the airport where the hotel shuttles were located, he didn't know either. We ended up trying to find the area and finally did find it. We waited then we called and the person we reached at the hotel said we must have been at the wrong place. We needed to be at a particular door (I think it was 15). We waited again. There were other customers doing the same thing as we were doing. Since door 15 (or whatever the number was) was not in the island where the hotel shuttles go, we split up - one at door 15 and one at the hotel shuttle island. There were other customers at door 15 also. Needless to say, the shuttle arrived at the island. About four of us, ran to the hotel island.
Once we arrived, we had a similar customer service experience with the front desk person.
Our room was fine.
- Official Description (provided by the hotel):
- Discover the comfort and convenience of a prominent full-service hotel near Baltimore-Washington International Thurgood Marshall Airport when staying at the stylish BWI Airport Marriott. Conveniently situated in the heart of the Washington, D.C./Baltimore government business district, this BWI hotel features complimentary shuttle service to the airport and Baltimore Light Rail so guests can enjoy convenient access to downtown and the Inner Harbor. Nearby attractions include Maryland Live! Casino, National Aquarium, Baltimore sports stadiums, historic Annapolis and Washington, D.C. With its easily accessible location and 18,000 square feet of flexible event space, the hotel is an ideal choice for business and social gatherings, maintaining a staff of event professionals that stand ready to ensure every detail is perfectly executed for outstanding events. Whether traveling for business, vacationing with family or planning a romantic weekend, this BWI Airport hotel is a remarkable destination. ... more less
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- Also Known As:
- Bwi Airport Marriott Hotel Baltimore
- Marriott Bwi Airport
- Marriott Hotel Baltimore
- Marriott Baltimore
- Baltimore Marriott