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“Great hotel for an early flight.” 4 of 5 stars
Review of The Westin Baltimore Washington Airport - BWI

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The Westin Baltimore Washington Airport - BWI
4.0 of 5 Hotel   |   1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #8 of 29 Hotels in Linthicum Heights
Wilmington, DE
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
78 helpful votes 78 helpful votes
“Great hotel for an early flight.”
4 of 5 stars Reviewed July 8, 2014

We stayed here in late June for one night so that we would be close to the airport for an early flight. The hotel was very accommodating and offered 10 nights parking included in the rate. We had an issue with our safe at check-in, but it was quickly fixed and worked fine the rest of the trip. The room was extremely comfortable with their signature beds and very quiet (zero air noise) which gave us a good nights sleep before a long day of travel.
We travel often out of BWI and would definitely consider staying here again for future trips.

Green Features: I like the emailed receipt rather than paper under the door.
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, July 31, 2014
Thank you for staying with us and for providing us with feedback on your recent stay. We are thrilled to hear that you enjoyed your experience. We hope you visit the Westin BWI again on your next trip to the BWI area.
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424 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 3, 2014

Our (my husband and I) check-in by Ryan was quick and excellent. We were offered a late check-out at no charge without us even requesting for it. As if he knew we needed it as we were in Baltimore for a late night event. So, we really appreciated not having to wake up earlier and best of all, you are still able to get your breakfast anytime you wake up if you booked the breakfast package!

Breakfast was really good and worth the little extra cost. We were served by Aster. She is awesome and took great care of us! Thanks Aster!

Our room looked okay, clean and spacious enough.

Last time, we were in Baltimore, we stayed in Staybridge suites nextdoor because it was rated no1 in that city on tripadvisor. I don't understand why. The Westin here is a much nicer hotel with nicer looking rooms, lobby, better service, better breakfast and not much difference in price! The Westin was a better value for us.

We were very happy and satisfied with our stay and would definitely stay here again.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, July 31, 2014
Thank you for the wonderful comment about our restaurant server Aster. She truly demonstrates what means to provide personalized experiences to our guests. Aster goes above and beyond for all of our guests. We are delighted to hear that you enjoyed your stay, and we hope to welcome you back in the near future!
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Mechanicsburg, Pennsylvania
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 2, 2014

This is a great hotel to stay at when we fly out of BWI. This is a nice property and the rooms and beds are great. We have used their fly and park program twice now and it is very convenient. The hotel staff is very helpful and friendly.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, July 31, 2014
Thank you for your recent review. Great to hear about your wonderful experience. We hope to see you again in the near future.
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Odenton, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed June 30, 2014

My son had his wedding ceremony and reception at this hotel on 5/2/14. Our wedding guests also booked about 30 to 40 rooms for that weekend. In general, I should note that the hotel was clean, the ambiance good, and amenities adequate.

HOWEVER, the hotel management failed miserably in effectively supporting the wedding logistics. Here are some examples: 1) The "Bridal Suite" was promised to the bride several months before the actual wedding. But when the designated weekend arrived, she was told that a) they don't really have a Bridal Suite in the hotel, and b) the room normally reserved for the Bride and Groom was given to a Westin Platinum Card member because, as a card member, they have priority. This seems a little hard to believe. 2) During the wedding ceremony itself (which lasted about 45 minutes), the hotel management decided this would be a good time to set up for another reception on the other side of the paneled wall. The noisy movement of the tables and chairs in that adjacent room really added to the sacred atmosphere of our service. 3) The day after the wedding, I approached one of the hotel managers and asked if it was Westin's policy to give designated Bridal Suites to Westin Platinum Card members, regardless of whether or not the suite was secured by the Bridal party beforehand. I was told that that was not a Westin policy. I then asked why it has occurred in our case. The Hotel Manager did not have an answer, but she assured me that she would talk to the Affairs Manager and ask her to call me with an explanation. Needless to say, I never received a call from the Affairs Manager. This is really pretty shocking, especially given the thousands of dollars in business we gave that hotel during that given weekend.

There were a number of other examples of missteps, but this should give the reader a reasonable idea of the level of incompetence that was demonstrated by the hotel's management staff.

As a final note, I will simple say this: The hotel may be OK for an overnight stay. However, if you are planning an affair of any kind, I suggest you look elsewhere. They don't deserve the money.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, July 2, 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
Our Catering Manager had contacted the bride and groom after the event. Please feel free to contact the hotel directly should you need to speak to us.
I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
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leesburg, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 29, 2014

This hotel has never disappointed us! Clean, Stylish and has great sleeping accommodations. Bathrooms are very roomy and nice amenities. We have stayed twice at this hotel and would recommend it, if staying in the area.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, September 18, 2014
Thanks for taking time to tell us about your stay! I'm glad to hear it was such a great one! Our staff works very hard to ensure all of our guests have a restful and memorable stay each and every time, so your acknowledgment is much appreciated. We look forward to continue to welcome you back on your future visits to Baltimore.
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Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2014

I went to a wedding on Cape Cod this weekend. On our trip back on Sunday, we were to fly from NH to BWI, then connect to Norfolk. We missed our connecting flight due to construction on the runway. ?!?!?! I've never heard of this happening before, but allegedly no flights were landing for a bit Sunday evening; making us miss the last Norfolk flight of the night.

We took the shuttle and stayed at The Westin. I was panicked and stressed and The Westin BWI's employees showed nothing but kindness and understanding. I was truly impressed. While we didn't have reservations, they gave me a very affordable rate ($99).

I wanted to let you know that The Westin's front desk agent John Campbell was outstanding! Not only did he answer my fifteen million, silly, little questions, he helped us with sundries, sandwiches and beverages. It meant so much to us.

Also, I need to mention Bill Rush. Bill is a van driver. I struck up a good conversation with him; he's so pleasant to talk to. Later, he was going to fill up the shuttle van with gas and offered to get me something from 7-11. His act of kindness needs to be recognized, as well.

I highly recommend The Westin BWI!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, June 30, 2014
Thank you for the amazing review! We are happy to hear that you enjoyed your stay at the Westin BWI. Your feedback speaks to our commitment to providing a Westin personalized service at every turn. I will ensure that John and Bill are recognized for her stellar service. We hope you choose the Westin BWI again should you return to BWI area in the future.
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Lincoln, Nebraska, United States
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 24, 2014

I love the Westin Hotel when they are on their game—the Heavenly Bed and towels, and the showers are great. This facility is right at the top of the list when it comes to Westin properties, but it's the employees that earned this hotel an excellent rating from me.

From the moment I walked in the door, I was treated with warmth and hospitality. The hotel itself is relaxing and serene, but the employees went the extra mile in every instance. They are professional, kind, and personable and made me feel at home every moment of my stay.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, June 30, 2014
Thank you so much for your wonderful review. We are incredibly proud of our associates and their commitment to creating memorable experiences for our guests, so it’s always wonderful to have their efforts acknowledged. We hope to welcome you back in the very near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Baltimore Washington Airport - BWI

Address: 1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Linthicum Heights
#13 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin

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