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“Resturant could be better” 4 of 5 stars
Review of The Westin Baltimore Washington Airport - BWI

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The Westin Baltimore Washington Airport - BWI
4.0 of 5 Hotel   |   1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #6 of 29 Hotels in Linthicum Heights
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Resturant could be better”
4 of 5 stars Reviewed July 1, 2013 via mobile

Overall nice but the bar staff more interested in friends and other staff menebers the paying customers. Which is fine but music at the resturant loud. Food could better prepared. Nice entrance clean floors but not worth the money there charging.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
    186
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 21, 2013

Had a 1 night stay here recently, nice check-in at reception very polite and helpfully young lady. Room spotless and spacious, food quality excellent at restaurant good breakfast speedy drop off at bwi all round good service........

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shippensburg, Pennsylvania, United States
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 17, 2013

This was an excellent hotel to stay at where you can keep your car parked for the entirety of your vacation. The showers were by far the best part of the hotel experience. They offered the double-headed shower head which felt great and was amazing. The bathrooms overall looked simply gorgeous as well. The beds were quite comfortable, and the pillows were very relaxing as well. The television channels offered were great, and there is absolutely nothing that I found to be wrong or an inconvenience during our stay at this hotel. The lobby and lounge was nice and clean, and had very comfortable couches and chairs too. Overall, had a great experience!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fallon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2013 via mobile

Attending some meetings based in the Westin hotel. Overall great experience. Rooms are nice with good sized bathroom and nicely appointed. Super comfy bed! Food is good though the restaurant options are limited. They've done a good job making their one bar/restaurant multifaceted. The breakfast buffet offers a good variety including made to order omelette bar and waffles.
A large 24 hr workout facility is available as well as a pool/spa tub (indoor). I found it unusual that during weekdays the pool area is closed from 9am to 5pm. It is open all day on holiday and weekends. The staff has been very helpful and guest oriented. In particular, I've received outstanding service from the hotel shuttle drivers who are prompt, courteous and impromptu Baltimore trip advisors. The Westin is located on the outskirts of town near the airport. Thinking I was going to need a taxi to travel I to the inner harbor area from the hotel the bellmen/shuttle drivers redirected me to the "Light Rail" commuter train. They gave me a 5 minute crash course in ticket purchase/routes/pertinent stops, directions to some of the areas I was I interested in visiting. The FREE shuttle will take you to the airport or light rail station and pick you up on your return. I can't thank them enough for a great afternoon exploring downtown Baltimore!
While I wouldn't choose The Westin for an extended family (children) stay because the hotel is not set up with those particular amenities, it has been a very good venue for my meetings. It's geared toward the business/airport traveler, it's clean quiet and offers much for being a smaller hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 13, 2013

Am sorry for sharing my experience almost after a year, was booked for, May 6, 2012.

As soon as the car entered the hotel drive way a hotel employee looked like a porter, ran away in the hotel no where to be found, had no choice but to help my own self with the luggage.

Was booked in the Club room but was told that the club room ( on the 7th floor) was not ready (at 5 pm, check in time was 3!!!) hence had to settle for a room on the 6th floor. The hotel voucher clearly mentioned that it offered complimentary internet, access to the club lounge, marble bathroom etc, you required a key to access the 7th floor where the club lounge is located when requested for it, a middle aged, short lady at the front desk bluntly refused. Was extremely rude and irritated, when showed her the hotel voucher which clearly mentioned she replied that it even mentions marble bathrooms that don't mean that you will get it!!!!

Then finally after sometime she realized her mistake!!!

But that is not the way to treat guests!!!!! The staff has a big attitude problem and think that they are doing a favor on you!!

Breakfast is the worst you can ever imagine.

After charging guests hundreds of dollars you if you cannot make them happy at least don't insult them????

Would never stay in Westin anymore!!!!!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed June 9, 2013 via mobile

My visit was about a year ago and since that time I've switched hotels
to Staybridge in the BWI area.
It began with check in, where my rate was not honored, and I was told the manager was unavailable.
Then, after disappearing behind a partition, another employee emerged. I paid the higher rate because I was a tired business traveler and didnt want to argue.
My room was just a room. The
sheets on the bed weren't fitted, the bath was ok. It didn't seem very "Westiny."
Room service took forever and when it did arrive there was a hair in my salad. When calling the front desk, I was asked to describe the person who delivered my food.
How weird is that?
Breakfast looked good, but I was afraid to eat it. So, obviously, a return trip will never happen.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2013

The hotel itself is beautiful. The staff was helpful and courteous. Jasmine was at the desk when we arrived and was extremely accomodating. The rooms were clean, spacious, and very comfortable. The pool was much larger than we expected and our kids loved it! The hot tub was wonderful. The fitness center was spacious and had every piece of equipment you could want, including 10 treadmills and elipticals. Our only complaint was the lifeguard in the pool area, who could best be described as "surly." Still, overall this was a great stay at a great hotel, highly recommended.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2013
Thank you for your kind comments about the rejuvenating Westin BWI. I truly appreciate you mentioning all of the wonderful things that we’re so proud of in this hotel, but most importantly, thank you for acknowledging the efforts of Jasmine. She is a true professional and we are fortunate to have her as a part of our accommodating staff. Thank you for your continued patronage of Starwood Hotels and especially of the Westin BWI. We hope to see you again soon when your travels bring you back to the BWI/Baltimore area.

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Baltimore Washington Airport - BWI

Address: 1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#5 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Official Description (provided by the hotel):
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin

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