Kenna Hester was very nice during a recent stay. She was courteous, professional, and cared for my needs as well as other guests. Everyone was friendly and the rooms were absolutely amazing. The food at the restaurant that morning and that evening were good. Very close to the airport.

Leaving early am for flight we decided to stay on price. We arrived to an upscale look we were not expecting. Check in staff was very friendly and efficient. Bar/Restraunt area looked very upscale and inviting. Rooms were very comfortable and well appointed, again more than we bargained for. The free long term parking near the Hotel sealed the deal. Staff could not have been more helpful. I thought we would have to park three miles away but it's just behind the Hotel. What a great deal! Drinks and Dinner were well above average and better than more expensive Hotels I have stayed at. Staff again was extremely pleasant and efficient. Shuttle bus to the airport was great and on time both ways. On return my mother in law's car would not start. She was staying another nite any way. So the next morning the staff jumped her car and comped breakfast as if her dead battery was their fault. We live closer to other airports but this experience will have us leaving out of BWI and staying at the Westin often in the future.

Booked a Club Level room as a SPG platinum member and a Starwood Owner of 3 Westin properties to find the lounge so closed on weekends. WHAT?? We have stayed in Westins all over the USA and have NEVER encountered this. We were given a coupon for a free appetizer in the evening and a free breakfast buffet in the a.m. But we did not feel this was equivalent to having club privileges. No water, juice or soda available. No fresh fruit, etc available. No place to merely sit and relax outside the room other than the public spaces in the lobby. Not what we expect from a Club room. Next time we will stay next door at the Sheraton where Club level privileges are available 24/7 7 days a week.

I frequent this hotel pretty much on a weekly basis. I can't say enough about the staff. The GM, Fletcher Mayes does a great job training his staff to provide nothing less than outstanding customer service. The staff at the front desk are the most friendly you'll ever find at a hotel. Special recognition to Jim, John, Olivia, Jasmine and Ciara.