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“Consistently good” 5 of 5 stars
Review of The Westin Baltimore Washington Airport - BWI

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The Westin Baltimore Washington Airport - BWI
4.0 of 5 Hotel   |   1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #13 of 29 Hotels in Linthicum Heights
USA
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
“Consistently good”
5 of 5 stars Reviewed April 29, 2012

I stay at this hotel frequently for business, and I really enjoy staying here.

The front desk staff are consistently helpful and efficient, and very accommodating of my request for a high floor room away from the elevator.

The "heavenly bed" always provides a great night's sleep, and the walls are thick enough that you don't hear your neighbor. Also really like the shower, and the Starbuck's coffee.

Service in the restaurant can be a little slow, and breakfast can be chaotic on occasion. The quality of food and convenience compensate for this however, and I highly recommend this hotel.

I have stayed at many others in the area (Hilton, Marriott, also their other brands) and The Westin is the best by far.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 1, 2012
Thank you for your kind comments about the staff, facility and service at the Westin BWI. You nailed it! We’re fortunate to have a friendly, professional, accommodating staff to accompany the Westin’s rejuvenating environment and trademarked restful “Heavenly Bed”. You’re also correct about our breakfast service. With so many of our guest enjoying the bountiful buffet that includes the made-to-order omelets, waffles and the fresh fruit and berries that it can be hectic. I do apologize if the pace slows but we’re always working on improving the morning flow. Thank you for your continued patronage of the Westin BWI and we look forward to serving you again in the future when your travels bring you back to the BWI/Baltimore area.

Be well,

Fletcher Mayes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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New York
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 19, 2012

Large clean rooms. Standard westin with above standard workout area. Nice hotel bar but didn't try the food.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, April 20, 2012
Thank you for your positive comments about the Westin BWI. Though your review was succinct, it aptly captures the spirit of the hotel as we do feature many of the amenities that define the Westin brand, including the Heavenly Bed, Heavenly Shower, Westin Workout (the spacious gym you mentioned), the New Balance Gear Lending Program and an assortment of Super Foods on our generous breakfast buffet. And speaking of food, I invite you to try a dish in our award winning Luminous Restaurant the next time you visit the hotel. Thank you for staying with us and I hope we can again be your oasis in the desert of travel the next time you visit the Baltimore/BWI area.

Be well,

Fletcher Mayes
General Manager
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Katy, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 17, 2012

I was very impressed when I arrived and was greeted by such a warm staff at the front desk. She was quick, but personable as I was exhausted and juggling traveling alone with an infant. She got me checked in my room and a crib delivered very quickly.

My room was nice enough, but far from clean. Under the night stand there was a considerable amount of debris. This room defintely needs a good vacuum!!!

Was again greeted warmly when I went downstairs to cheakout the following morning.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, April 18, 2012
Thank you for your helpful review of the Westin BWI. I’m glad you experienced our instinctive service that, I feel, truly represents the spirit of the Westin brand. I understand that traveling with children can add additional stress to an already difficult time and I’m glad that we were able to help, even in the slightest. Please accept my apology for the condition of your guest room. I have personally shared your comments with the housekeeping staff and I promise that we will be better the next time. We appreciate your patronage of the Westin BWI and look forward to serving you and your family again in the future when your travels bring you back to the Baltimore area.

Be well,

Fletcher Mayes
General Manager
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Chesapeake Beach, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2012

The overall hotel was clean, accommodating and the room very comfortable. The restaurant was pleasant and well priced. When I checked in there was a woman complaining about not getting a room with a double bed, even though she had a friend make the reservation and the friend did not request a double. The hotel was full and had no doubles left. The front desk manager, Patricia Powel, handle the situation with great finesse and tack. She offered a solution whcih the customer finally accepted. Ms. Powel managed the situation quite well Congratulations to her.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, April 3, 2012
Thank you for your nice review of the Westin BWI and your reassuring comments about our Front Office Manager, Patricia Powell. We try our best to anticipate and accommodate all of our guests’ requests, but sometimes we just can’t, and our goal then is to look for an acceptable alternative. As you experienced, our spacious rooms and trademarked Heavenly Beds, along with our award winning Luminous Restaurant make for a wonderful visit. But as you witnessed first-hand, it’s the commutate professionals like Ms. Powell that really make the difference. We’re proud and fortunate to have her as one of our leaders. Thank you again for your patronage and we look forward to your next visit when your travels bring you back to the Baltimore/BWI area.

Be well,

Fletcher Mayes
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Detroit, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2012

Upon arrival, property was well kept and inviting. Octavia at front desk was professional in appearance and displayed excellent hospitality skills. My room was clean and fresh. Late nite dinner was very good. I enjoyed the large work out area, including fact that all the equipment is upto date. Breakfast with Rashad at the omellet station was hot and delicous. Service was excellent there as well. The general manager should be proud to have such an awesome staff.

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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 8, 2012

We missed our flight and booked through hotwire for $75... they provided airport pickup and drop .. it was very nice hotel with big room and nice swimming pool ... the restaurent was alo accomodating and nice .. would book again for this price.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, March 28, 2012
Thank you for your patronage and review of the rejuvenating Westin BWI! Yes, I am fortunate to have an enthusiastic professional like Octavia at the front desk and Rashad, our resident breakfast king, providing exceptional service on the omelet station in the mornings. I’m glad you had the opportunity to experience some of our personal, instinctive service from the excellent food offerings to the well equipped Westin Workout gym. Our goal is to provide you with a memorable experience that pampers you while traveling on business or pleasure. We look forward to serving you again when your travels bring you back to the Baltimore/BWI Area.

Be well,

Fletcher C. Mayes
General Manager
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USA
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 1, 2012

This was a great place to reach after a long flight. The rooms were clean looking and there was a nice bathroom. The room service was great, and we enjoyed our stay. The breakfast was rather overpriced - $10 for an egg sandwich - and there isn't anywhere else particularly nice nearby to find breakfast elsewhere. Altogether, a good stay however.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmayes, General Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, March 28, 2012
Thank you for your patronage of the Westin BWI. I’m glad you discovered the renewing experience of the heavenly bed and heavenly shower, the distinctive food and beverage offerings and the general rejuvenating ambiance that is the Westin brand. I do apologize for the price of some of the menu items and we’ll certainly take a close look at it determine if any adjustments need to be made. Thank you again for staying with us and we look forward to providing another personal, instinctive experience the next time your travels bring to back to the Baltimore/BWI area.

Be well,

Fletcher C. Mayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Baltimore Washington Airport - BWI

Address: 1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#10 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin

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