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“Nice hotel for a night” 4 of 5 stars
Review of Sheraton Baltimore Washington Airport - BWI

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Sheraton Baltimore Washington Airport - BWI
3.5 of 5 Hotel   |   1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090   |  
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Breakfast for 2 Included
Ranked #16 of 29 Hotels in Linthicum Heights
Annapolis, Maryland
Top Contributor
102 reviews 102 reviews
81 hotel reviews
Reviews in 69 cities Reviews in 69 cities
60 helpful votes 60 helpful votes
“Nice hotel for a night”
4 of 5 stars Reviewed February 20, 2014

If you have an early morning flight out of BWI you'll probably prefer to stay near the airport. This hotel is located within a short free shuttle run away from the airport. The hotel provides the free shuttle which is very convenient and will come pick you up when you call the hotel and request it. The hotel offers 90+ point wines during their happy hour - good wine and a nice perk to staying at this hotel. We had a package sent via UPS to the hotel prior to our arrival and it was given to us immediately upon check-in. The front desk personnel were very pleasant to interact with, generally happy people - which is great to see when you're weary eyed and dealing with flight issues. We stayed on the top floor and had access to the free breakfast in the morning before our flight which was a nice perk.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
    205
    98
    57
    34
    34
See reviews for
79
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142
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Newark, New Jersey
1 review
5 of 5 stars Reviewed February 19, 2014

I Asolutely Love this HOTEL, and will only stay here! Everything you can ask for....Comfort, Location, Great Hospitality, and some of the Best Crab Cakes in Baltimore! ☆☆☆☆☆ I definitely recommend this hotel to my friends and family, and now openly to the World! I do recommend you stay on the Club floor, because you get unlimited beverages, full Breakfast, and lite appetizers in the
evening! Again, just a Great Hotel and the rates are even Greater!!!!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollidaysburg, Pennsylvania
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed February 18, 2014

When I made my reservation over the phone they booked the weekend before and when I arrived they informed me that there was a mistake made. They told me that because it was Sunday that I would have to call back and speak with the manager the next day. They then proceded to charge me another $146.00 and assured me that it would be credited back once the manager adjusted it. The front desk staff was rude and didnt want to help me with this issue at all. I paid for an overnight stay and Park n Fly where they would take me to the airport then pick me up after. I wasted time, and international minutes, during my vacation trying to get ahold of the manager but was told that he was in a meeting. He never returned my call and eventually I called and spoke with him and was told that it was a mistake on my part. I eventually had to call my credit card and file a dispute to remove the charge. The beds were uncomfortable, had an empty cup and water bottle laying on floor beside desk, and had to wait for over 30 minutes to be picked up from airport when its only a 7 minute drive from hotel to airport! We were in shorts and t-shirts because we just came from a tropical island! I never give bad reviews, but I cant say enough bad about my whole experience at this place!

Room Tip: Our room was dirty, and the staff was nasty!
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  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 13, 2014

This hotel gets the job done. The shuttle in the morning was about a 20 minute wait. We did not get picked up by the shuttle so i cannot comment on how long that takes. The rooms are nice and beds are decent. If you are Platinum the lounge will not be what you are used to. There is tea, coffee, soda, water, and some fruits. It a nice place to sit and get out of your room for some time.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neptune, New Jersey
1 review
5 of 5 stars Reviewed February 11, 2014

We had a few choices of hotels in area & we choose the BWI Sheraton. As soon as we walk in, we were greeted very warmly by the front desk. My wife & I are were newly weds & had a regular room booked already. We were checking in at front desk around 4:30pm & just had finished checking in when the young lady saw my wife's hand & said, "beautiful ring." My wife said, "we just got married & this was our mini honeymoon." What happen next really made my wife cry. See the past 3 yrs we have had gone thru lots of stuff medically & haven't had much heart warming stories to share much less touching moments. Both individuals at the front desk congratulated us & without us even asking for anything extra did something that touched us dearly without even knowing our situation. They automatically bump our room up to a suite & said you enjoy your special night on us. They also said we get club member privileges such as free late afternoon o'dourves as well as complimentary breakfast. The next morning we went down to thank them personally & tip them but they had left their nite shift post already. We told the front desk manager how we were amazed by their customer values. Little things might not mean much but to us it meant the world. These 2 individuals made our joyous moment that more special. I wish we could have thanked them personally. If either you ever read this review, we stayed on (2-10-2014) & I want to thank you for the smile you brought to my wife's face. An imprint of happiness in our book of wonderful moments in our life!!!!! THANK YOU

Mr & Mrs. Khan (Mrs. Shah - we checked in under my wife last name)

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 7, 2014

Sheratons have always been my favorite places to stay because of the AMAZING beds. They're so comfortable and they know it (made obvious by the advertisement about buying one of them when you're on hold). The linens are always clean and have a nice hefty weight behind them without being smothering (something I need to good sleep).

Airport shuttle is prompt and on time in my experience.

The food at the bar downstairs is pretty good, but quite pricey. The only reason I gave this place 4 out of 5 stars is the location. It's a good airport hotel but it's very remote, there is nothing to eat or anywhere to pick up a few amenities without walking a couple miles. The shuttle will take you, but this is quite a pain if you need to schedule one everytime you want a meal under 15 or 20 bucks.

Other then that, good for a business stay, no problem if you have your own car. Nice property, comfortable and quiet.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2014

I was in Baltimore for a business meeting this past week and stayed at this hotel. I had stayed at this hotel before and forgot how outstanding the customer service was. It started when I arrived and the front desk attendant welcomed me and thanked me for choosing the Sheraton. I believe her name was Kiki, and she was very polite and informative. My experience continued anytime I saw an employee in the hall, elevators etc. they all asked how my stay was and if there was anything they could do or get me to make my stay better. I decided one night to try the food at the hotel restaurant (Old Line Grill); the food there was delicious and was a great portion for the price. I ate at the bar where the amazing customer service I had come to expect continued. The bartender Rickey was extremely friendly and helpful. Being from Texas, I’ve heard a lot about Maryland crab cakes. I asked him about the crab cakes at the hotel which he informed me were absolutely tasteful and the best in Maryland. When I asked him weather I should get them fried or boiled (I prefer fried) he recommended getting them boiled, and I’m glad he did as they were truly the best crab cakes I have ever had. After dinner I sat for awhile and had a few drinks and talked with Rickey. When I asked him what time the bar closed, he told me the kitchen and the bar closed at 11pm. Around 11 I noticed the bar was completely full and Rickey was walking around announcing this was last call for the kitchen if anyone would like food. I asked him if he was doing last call for drinks and he said no, because the bar was still crowded he was keeping the bar open past the intended 11pm close allowing the customers to continue enjoying their drinks and conversations with each other. I had never been to a hotel bar before where the bartender extended the bar hours because of the number of customers at the bar. That showing of customer service just completely blew my mind and showed me how much the Sheraton really cares about their customers comfort. Thank you Kiki and Rickey I will definitely be staying here the next time I’m in town.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, February 6, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Baltimore Washington Airport - BWI

Address: 1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport - BWI 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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