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“Romantic getaway” 5 of 5 stars
Review of Sheraton Baltimore Washington Airport - BWI

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Sheraton Baltimore Washington Airport - BWI
3.5 of 5 Hotel   |   1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090   |  
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Ranked #15 of 29 hotels in Linthicum Heights
Chicago, Illinois
1 review
“Romantic getaway”
5 of 5 stars Reviewed November 27, 2013 via mobile

Stayed with my boyfriend for two nights. Was an excellent experience from services to hospitality. The staffs were very helpful. We even got a welcoming note in the room when we checked in. My boyfriend and I ate breakfast and dinner at the old line grill restaurant. Food was very delicious and servers were awesome. Thank you and definitely recommend to all my friend and family.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 29, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • Italian first
  • Spanish first
  • Any
English first
Pasadena, Maryland
1 review
5 of 5 stars Reviewed November 27, 2013 via mobile

Loved my stay it the Sheraton. Will be staying again. The waitresses were enjoyable and fun to be around and were good at these jobs. I took the shuttle to the airport and the driver was friendly. There was a nice breakfast Buffett to enjoy in the morning. The front desk staff was always friendly and helpful when it came to anything I needed.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 29, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 25, 2013

My room had a huge wet spot in front of the tv, and the sheets had not been changed on one of the beds. Of course, it was midnight when I discovered this and had to trudge down to the front desk. My room was changed - but no one offered to help move my stuff - it was a "call and let ups know when you are out of the old room".

The 5th floor needs remodeled. The showers are so tight that you cannot stand with both legs together.

Room Tip: Ask for 3rd floor - my other stays here have been much better
See more room tips
  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango
Top Contributor
82 reviews 82 reviews
42 hotel reviews
Reviews in 57 cities Reviews in 57 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed November 23, 2013

Checked into this hotel last night and they could not find my reservation, even when I gave them the confirmation number. The front desk lady was extremely rude, condescending, and unhelpful at all times. I slept in until 730 AM when the maids begin knocking on my door. The door was locked and I was trying to sleep through it as I had had a long night of work. I received a phone call from the front desk asking why I had not answered my door and requesting that I answer the door when the maids knock on it. Really? My company renewed my stay for the next night. The front desk could not find a reservation under my name even though the paper has been faxed to them confirming another night. They called me multiple times, and hung up on me each time. Unfortunately I stay at this hotel about once a month, and I hate it every time. The front desk personnel are rude, insensitive, and very hard to deal with. They know nothing about customer service, and should not be working in the hospitality industry.

Stayed November 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 22, 2013

We stayed here the night before flying out of Baltimore - at the end of our visit. The facilities are great and the service even better. We arrived early to drop off our luggage, then return our rental car and shuttle back to the hotel. Our rooms weren't ready but the front desk immediately tagged our luggage and stored it, then put a rush on preparing our rooms. When we returned our room was ready and it was wonderful - big, comfy, any amenity you would want. We were concerned about getting to church, but the shuttle driver informed us they would take us anywhere within a 3 mile radius, then told us where the church was and delivered us to the front door. We decided to eat in the bar area and spent an enjoyable evening chatting with the bartenders and learning their adventures coming to the US from Russia. Loved it! I would definitely recommend this hotel -

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 21, 2013

My wife and I stayed during a recent trip to Key West as a park and fly from BWI. Had a mixup initially as we assumed our reservation was at the Four Points Sheraton where we have stayed numerous times for park and fly trips. This hotel is still relatively close to BWI and is a much newer, more updated property and our room was very nice. We did not have a mini fridge in our room which was surprising and very disappointing. The service at both the front desk and the restaurant was just average. Much of that was made up on our return trip home as the young man who picked us up in the shuttle provided exceptional service and drove us directly to our car and helped stow our luggage in the trunk even - wish I had gotten his name!

Room Tip: Check before booking to know whether or not you have a mini-fridge in the room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 20, 2013

I am sorry but I do not believe everything I read till I experience it by myself. This my third time staying and my first time reviewing. The Sheraton in BWI is consistently delivering great service and great food, I am never disappointed on my last visits. I am a contractor and I am doing work in the area and I told my company about the hotel. I am coming back in 2 weeks and I am sure I will be getting the same fantastic service.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Baltimore Washington Airport - BWI

Address: 1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport - BWI 3.5*
Official Description (provided by the hotel):
The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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