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“Disappointing” 2 of 5 stars
Review of Sheraton Baltimore Washington Airport - BWI

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Sheraton Baltimore Washington Airport - BWI
3.5 of 5 Hotel   |   1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090   |  
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Breakfast for 2 Included
Ranked #15 of 29 Hotels in Linthicum Heights
Jacksonville
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Disappointing”
2 of 5 stars Reviewed November 25, 2013

My room had a huge wet spot in front of the tv, and the sheets had not been changed on one of the beds. Of course, it was midnight when I discovered this and had to trudge down to the front desk. My room was changed - but no one offered to help move my stuff - it was a "call and let ups know when you are out of the old room".

The 5th floor needs remodeled. The showers are so tight that you cannot stand with both legs together.

Room Tip: Ask for 3rd floor - my other stays here have been much better
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Durango
Top Contributor
96 reviews 96 reviews
48 hotel reviews
Reviews in 62 cities Reviews in 62 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed November 23, 2013

Checked into this hotel last night and they could not find my reservation, even when I gave them the confirmation number. The front desk lady was extremely rude, condescending, and unhelpful at all times. I slept in until 730 AM when the maids begin knocking on my door. The door was locked and I was trying to sleep through it as I had had a long night of work. I received a phone call from the front desk asking why I had not answered my door and requesting that I answer the door when the maids knock on it. Really? My company renewed my stay for the next night. The front desk could not find a reservation under my name even though the paper has been faxed to them confirming another night. They called me multiple times, and hung up on me each time. Unfortunately I stay at this hotel about once a month, and I hate it every time. The front desk personnel are rude, insensitive, and very hard to deal with. They know nothing about customer service, and should not be working in the hospitality industry.

Stayed November 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 22, 2013

We stayed here the night before flying out of Baltimore - at the end of our visit. The facilities are great and the service even better. We arrived early to drop off our luggage, then return our rental car and shuttle back to the hotel. Our rooms weren't ready but the front desk immediately tagged our luggage and stored it, then put a rush on preparing our rooms. When we returned our room was ready and it was wonderful - big, comfy, any amenity you would want. We were concerned about getting to church, but the shuttle driver informed us they would take us anywhere within a 3 mile radius, then told us where the church was and delivered us to the front door. We decided to eat in the bar area and spent an enjoyable evening chatting with the bartenders and learning their adventures coming to the US from Russia. Loved it! I would definitely recommend this hotel -

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 21, 2013

My wife and I stayed during a recent trip to Key West as a park and fly from BWI. Had a mixup initially as we assumed our reservation was at the Four Points Sheraton where we have stayed numerous times for park and fly trips. This hotel is still relatively close to BWI and is a much newer, more updated property and our room was very nice. We did not have a mini fridge in our room which was surprising and very disappointing. The service at both the front desk and the restaurant was just average. Much of that was made up on our return trip home as the young man who picked us up in the shuttle provided exceptional service and drove us directly to our car and helped stow our luggage in the trunk even - wish I had gotten his name!

Room Tip: Check before booking to know whether or not you have a mini-fridge in the room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 20, 2013

I am sorry but I do not believe everything I read till I experience it by myself. This my third time staying and my first time reviewing. The Sheraton in BWI is consistently delivering great service and great food, I am never disappointed on my last visits. I am a contractor and I am doing work in the area and I told my company about the hotel. I am coming back in 2 weeks and I am sure I will be getting the same fantastic service.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, November 23, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 17, 2013

Last time I stayed at the 4 Points Sheraton which was very close to the airport and excellent. Unfortunately I made a mistake on my web booking and ended up with this other Sheraton. What a contrast!
They took 45 minutes to pick me up mainly because the person who answered the phone had such a poor level of English that I could not understand where to meet the van (they refuse to pick up at American airlines where I arrived). My first room had no bath plug and nobody was available to fix it. My second room only had a shower. My third room had a working bath but the thermostat was set to 75 degrees and despite being adjusted to 65 degrees the room was still at 75 by morning. Very uncomfortable night. The so-called free breakfast closed at 9.00 on Sunday morning (6.00 Pacific time). Odd that an airport hotel has no concept of jet lag. The duty staff tried their best but there was no sign of any anagement presence,
To summarise: Motel 6 service at Sheraton prices. Pity - its an impressive looking place, but all sizzle and no steak!

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed November 14, 2013

My wife and I have traveled around the world and we have always try to give good reviews of the hotels we stood at, even if they did not warrant such reviews. The Sheraton at BWI was by far the WORST hotel we have ever stood in and we do not recommend this hotel to anybody.

We arrived at this hotel around 02:00h on the 2nd of Nov. 2013. Upon our arrival in the hotel the girl at the reception actually rolled her eyes at us, as if we were bothering her. She did not greet us, but instead waited for us to introduce ourselves and to state the nature of us disturbing her. She did not look directly at us, but instead behind or beside us. She gave us the room key and did not even notify us as to the location of the room or over the hotel amenities.

The staff NEVER greeted the guest and you could be happy if the staff would even give you a reply after you greeted them. The night watchman was none professional and very rude to guest. Our room was NEVER vacuumed and we were given only one towel for two people 4 nights in a row.

As a former Hotel manager and current IT manager, I believe that the hotel manager should be fired, because he is doing a bad job at day-to-day management of a hotel and its staff through his lack of planning, organizing and directing of all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

Room Tip: I suggestion for travelers to choose a good room is to simply choose a different hotel.
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Baltimore Washington Airport - BWI

Address: 1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport - BWI 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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