My wife and I did an overnight stay due to an early flight and the distance from our home to BWI. The room was huge, clean, and comfortable. The one drawback was Complimentary WIFI in the lobby area only. For Internet service in the room there was a $10.00 charge and when you're checking in @ 2200 and checking out @ 0630 that is tooo costly. And truthfully the last thing we want to do after a 3 hour drive is sit in the lobby to check our email, ect especially when we are paying for a comfortable room.
On our arrival, we were greeted with a huge smile and a sincere Good Evening. The Front Desk Receptionist was Acrecia. She was very pleasant, cheerful, and you could tell she truly loved her job. After checking us in, she made it a point to come from behind the front desk, greet us again and took the time to tell us all the extras the hotel had to offer, ie swimming pool, weight room, business area with computers, ect and their locations. Multiple times she asked if we had everything we needed or if there was anything she could do to make our stay more enjoyable.
Acrecia's pleasant demeanor and her sincerity to ensure we had a pleasant stay is very rare in the customer service field now-a-days.
After retiring to our room, my wife and I found ourselves amazed with the personalized treatment we had just received from Acrecia and agreed not only would we stay at this hotel again, we would be recommending it to our friends that travel through the area. We made it a point to leave a letter for the hotel manager about the service we received from Acrecia because she is undoubtedly an asset.
- Official Description (provided by the hotel):
- The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more less
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- Also Known As:
- Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
- Sheraton Hotel Linthicum
- Sheraton Linthicum
- Linthicum Sheraton