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“Outstanding Service” 5 of 5 stars
Review of Sheraton Baltimore Washington Airport - BWI

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Sheraton Baltimore Washington Airport - BWI
3.5 of 5 Hotel   |   1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090   |  
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Breakfast for 2 Included
Ranked #16 of 29 Hotels in Linthicum Heights
Oldtown, Maryland, United States
1 review
1 helpful vote 1 helpful vote
“Outstanding Service”
5 of 5 stars Reviewed August 28, 2013

My wife and I did an overnight stay due to an early flight and the distance from our home to BWI. The room was huge, clean, and comfortable. The one drawback was Complimentary WIFI in the lobby area only. For Internet service in the room there was a $10.00 charge and when you're checking in @ 2200 and checking out @ 0630 that is tooo costly. And truthfully the last thing we want to do after a 3 hour drive is sit in the lobby to check our email, ect especially when we are paying for a comfortable room.
On our arrival, we were greeted with a huge smile and a sincere Good Evening. The Front Desk Receptionist was Acrecia. She was very pleasant, cheerful, and you could tell she truly loved her job. After checking us in, she made it a point to come from behind the front desk, greet us again and took the time to tell us all the extras the hotel had to offer, ie swimming pool, weight room, business area with computers, ect and their locations. Multiple times she asked if we had everything we needed or if there was anything she could do to make our stay more enjoyable.
Acrecia's pleasant demeanor and her sincerity to ensure we had a pleasant stay is very rare in the customer service field now-a-days.
After retiring to our room, my wife and I found ourselves amazed with the personalized treatment we had just received from Acrecia and agreed not only would we stay at this hotel again, we would be recommending it to our friends that travel through the area. We made it a point to leave a letter for the hotel manager about the service we received from Acrecia because she is undoubtedly an asset.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, September 2, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
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    51
    30
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 15, 2013

Good size room, very comfortable bed.
swimming pool and hot tub were also good sized.. not sure why the pool.. only issues i had was that the pool closed at 10 and didn't open til 10.. since you have to be over 18 to be in the pool alone not sure why they have this restriction... i would have loved a midnight swim when i couldn't sleep...
wifi was $10 a day shoudl be free to paying guests...

Front desk and room service Staff was very friendly and accommodating...
the cleaning personal however should watch their arguing and foul language when the elevator doors open and they have guests on them especially when there are children. one side of the elevator opens to the laundry area or something and there were a group of cleaning staff screaming and yelling obcenities...

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 21, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, Arizona
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 10, 2013

After a particularly bad stay at a chain hotel in Aberdeen, this place looked like heaven. But that aside, I did think it was very nice. The room was spacious, the bed comfortable, the bathroom very clean. Hot water (ok my last hotel didn't have that...), nice towels. Location near the airport was good, I dropped off the rental car shortly after checking in and just relied on the hotel shuttle. The fitness room was very nice. Service extremely pleasant. I liked the restaurant too, I thought the food and prices were pretty good compared to many hotel restaurants. My shuttle pick-up was a little slow (30 minutes) but to be fair there was some pretty lousy traffic and I think someone else who called first was lost and couldn't be found. The return trip to the airport in the morning was fast. I wish one didn't have to pay for the internet in the rooms, but it was free in the lobby and the restaurant. Breakfast was also at a cost but the continental buffet was just fine for me. Bottom line, I'd stay here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 11, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2013 via mobile

The hotel was ok it looked like it needed a face lift. Bathroom a very small and awkward, very small closet space. They were touch painting the hallways during mid evening. A lot wear and tear and it's showing. The food was very expensive. Parking not well thought out. I don't think I will stay their again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 11, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

Very friendly staff. If you are a Starwood Preferred member, the club level has nice amenities. The best part about this hotel if the workout room. Which features free weights and various machines. Rooms are extremely clean and have very comfortable beds.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 11, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 30, 2013

My stay at the BWI Sheraton provided everything that I wanted for a quick, pre-airport hotel stay. The shuttle, which picked me up from the BWI rail station before check in and then dropped me off at the airport the next morning, took less than ten minutes to arrive each time. Check-in was quick, and the staff couldn't have been much friendlier. The room was relatively large, on par for a 3-star hotel, and the bed was comfortable.

No complaints.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 21, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
61 reviews 61 reviews
46 hotel reviews
Reviews in 31 cities Reviews in 31 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed July 27, 2013

Easy check in. I paid for the upgrade to the club floor, and it was fantastic. Everything has been redone - the rooms look and feel brand new. The bed is wonderful and there is a comfy bathrobe in the room, which I love. Soft drinks and water were available in the club lounge, and I just sat in there for most of the evening and enjoyed the free wifi and the free snacks. I had to have something couriered over from another hotel, no problem getting it collected and sent up to my room. I had an issue with a very amorous couple next door, it was resolved. The gym is great - well appointed, not busy and has some really good information posted for anyone who may not have their own workout planned but wants to stay active while travelling. The pool was small but nice, I did not use it, but you access it through the fitness centre. I did not try the restaurant. My one major issue was scheduling the airport shuttle - ask them to be very specific about how you schedule your departure. They told me to come down thirty minutes before I wanted to BE at the airport. Upon coming down (not ready to leave, giving a 30 minutes heads up) I found out they only have one shuttle on in the morning, and if you miss it, you're going to have to wait until they drop off and return. I did not miss my flight because I always give myself an extra hour for getting to an airport in a city I've never been in, but had I left it to the very last minute I would have missed my flight. My favourite part was the espresso machine - I did not get to take advantage of the free breakfast due to the issue with airport pickup, but I did get a good caffeine fix. Would stay again for sure. I enjoyed this hotel far more than the much pricier resort hotel I stayed at for the first part of my trip. And they provided little shower scrubbies, which I thought was a nice touch. I also liked the toiletries. It was about 20 minutes in a cab to anywhere, though - so if you're looking for a vacation spot, this might not be ideal.

Room Tip: Upgrade to the club floor.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review, August 11, 2013
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Baltimore Washington Airport - BWI

Address: 1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport - BWI 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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