Stayed here for one night on business trip. Overall OK, but could use a good spring cleaning. There were an unusual amount of scuff marks on the wall in my room, and the tile floor in the bathroom was dingy.
Hallway carpets were tired-looking, and the carpeting in the lobby needs to be replaced asap.
Beds were very comfortable and clean. Restaurant fair- they did not know how to make some of the common drinks we ordered, which I found surprising.

This was our second stay at this property. The hotel staff are great, the rooms are really nice...no problems there, the airport van guys have always been just fine...but the restaurant is totally subpar. It is way overpriced for the value. Another problem with the restaurant is between the two of us, in the 3 times we have eaten there not once have we ordered something only to be told they were out of it. I am not sure what the problem is but it seems to be pervasive and endemic. The servers are very nice and attentive, but the quality control is also lacking...regular potatoes when the menu says red bliss, a "fresh" fig/avocado salad with dried figs and no avocados.

Before we arrived I received an email to ensure any questions we had or help we needed...this is customer service...warmly greeted...all was ready when we arrived and the staff ready to help with any requests. We enjoyed an excellent dinner that night in the restaurant ....in front of the fireplace...a very relaxing enjoyable stay after a day of travel.

This is one of my experiences where the General Manager reached us out a day before our arrival asking if they can do anything to make our stay memorable - That tells me how wonderful they are and care about their guests. I am an elite member and asked them if it is possible for an upgrade and they upgraded us to the club level (6th floor).

Location: Close to the airport and the hotel runs the shuttle 24hrs on demand. After our arrival, we called the front desk and they directed us to the door number and in less than 20 minutes, there was a shuttle and took us to the hotel. The shuttle drivers are also friendly!! The Westin and the Sheraton are next to each other and they share the same shuttle.

Front Desk: I interacted with few people and they were great.

Rooms: Totally 6 floors, the 6th level is the club level. Decent rooms, contemporary style, huge desk, comfortable chair and a sofa, adequate lighting, blinds are stylish(not the traditional one's which you see in every property), decent closet size. There was no bath tub in our room, a stand-in shower with sliding glass doors and is perfect. Typical sheraton branded toiletries were stocked and wish the towels were little softer. I noticed the bulbs in some of the lamps are not energy savings one's, surprising!

There is a lounge on the club level which is opened 24hrs - Coffee/Tea/Soft-drinks are available - I noticed couple of days, around 10pm, they ran out of everything in the fridge - haven't called the front desk to check if they can refill but I am sure they might. Breakfast is also served until 9am, not a lot of variety but the basics are covered - scrambled eggs, bacon, bagels, toast bread, cereal, joghurt.

Restaurant - There is a restaurant in the property and we did dine-in once and was OK.The staff was great and very friendly.

There is a fitness center, a pool and we haven't used it. There are few desktops and a printer right next to the reception to surf internet or to print something. We tried to print pdf files but couldn't open them, not a big deal!!

The property also have a lot of parking space, sounds like it is also an option for park-n-ride because of the proximity to the airport.