For the 2013 inauguration, we choose this hotel. The first day of check-in, we were giving a room that was dirty and the sheets had stains on them. The bathtub and the bathroom floor also had stains on them. We requested a fridge for the room, and never got it. On the last night of our stay we lost power in our room, and nothing was done about it. We called down to front desk and was not asked if we were ok, needed anything, can we help move your things, or if they could provide us with flashlights to move our things. We were told that we had to wait until the next morning to talk to the hotel manager. The hotel manager was rude and loud. He did not handle the situation like a professional at all. He even implied that we made the power go out!! I travel a lot, and I have never receive been insulted or treated like i was by this "manager/gm". My trip could have been better had I stayed somewhere else.

I have stayed here several times when coming to Baltimore for business. The staff here is very nice Katie at the front desk is great ,nice large rooms good breakfast ,good place to stay ,very close to the BWI airport and local shopping mall and great restaurants also not far from the Baltimore Inner Harbor and downtown.

For the 2013 inauguration, I became stranded in the UK due to snow and weather delays. The GM of the Sheraton BWI contacted me directly, in preparation for the visit and offered his help.
My wife and daughter traveled alone to Baltimore. The GM met them at the front desk, offered them a room upgrade and provided details to help them be safe and comfortable, while in Baltimore.
As a husband and father, that level of hospitality is not something the Sheraton taught him per se. That is just a good human being, extending courtesies simply because he is a nice man. When my wife called to tell me of her experience, I could feel her satisfaction and happiness thru the phone,which helped me relax...a little. My families visit to the inauguration / Baltimore area was a huge success. They returned home with many good stories to share.
I'm an international traveler. I log well over 100K flying miles per year. I stay in hotels 2-3 days per week. And I have NEVER had a GM contact me in preparation for my visit and then follow throughout the entire stay until checkout. I'm IMPRESSED !!!

Recenlty stayed here the night before a flight out of BWI. The entire hotel is very clean, from the reception area to our room. The parking lot is behind the hotel, and the entrance area into the hotel is a bit confusing on how to get to the reception desk, as there is nothing to tell you what floor the reception desk is on. Exceptional value for a room and extended parking for a trip. The courtesy van drivers were so very kind and full of energy! They made us feel very comfortable while drivng to and from BWI. I loved that I received an email from the hotel before and after my trip to see what they could do to assist me and how my stay was. I will stay here again when I am flying in and out of BWI.