I stayed at the Sheraton for my cousins wedding. The staff was attentive and quick to response to our every request. Not only was the staff accommodating but they were the most friendly and fun staff that I have ever had the pleasure of meeting.

I stayed one night at this hotel in November 2012. I was very pleased with my selection of hotel. The hotel room was clean, spacious, and inviting. I picked this hotel as it is 5 minutes drive to the BWI airport, which was very convenient. I would highly recommend this hotel if you're looking for a good high 3 or low 4 star hotel near BWI.

Sheraton BWI is easy to access. Yolanda at the front desk was especially helpful & welcoming. It was so nice to have a pleasant & personable front desk person to create great first impression. Our king room was large & had all the amenities you would expect. The beds were very comfy & the pillows terrific. Agreed with other posters, the view out the back of the hotel is pretty - fall foliage. Hoping as I post this that the internet will in fact be free, as we were told to click "charge it to the room", but we will not be charged (checking out tomorrow-really hoping not to find unexpected charges).The breakfast buffet service was also outstanding, prompt & attentive without smothering. We booked room & breakfast and it proved a good choice & value. There are very few options nearby for breakfast meals, so it worked out best for us. Many people using the facilities & both nights there were events being held in their meeting rooms. That did create a problem for us. Arriving back from an evening in Annapolis on a Sat. pm at 8:00, we could not find one parking spot - not one! We parked up on the street. It worked out okay in that it wasn't bad weather-if it had been we would have been upset. Other issue that prevents me from rating excellent is the front lobby & lounge is designed poorly. The door constantly opening creates drafts & a very cold lobby. We had sit extremely close to the fireplace to feel warm. There is also very limited seating for lounging & no TV for sitting somewhere other than your room. We usually enjoy hanging out, playing cards, & people watching during our stays... this place while large doesn't have enough open seating, it's mostly reserved for their in-house restaurant. We traveled with school group, so teens, families, chaperones... all having a pleasant experience. In a small region saturated with hotels (27 in a 3 mile radius) the service stands out here & we would return for that reason.

I have stayed here for a night. PM staff was very friendly and nice. I can't tell the same thing for AM. They have a nice pool. Westin is next door and when i asked to use the pool in Westin they called Westin and arranged it for me. Large and clean rooms. If the price is right i would go for Westin, however, Sheraton is not less. Above average. 5 star is for friendly and concerned PM staff.