We stayed here almost 2 weeks ago. We had reserved a 1 bedroom with 2 beds and pull out couch. Checked in about 11pm and given our room keys. We get to the room and it is a studio instead of 1 bedroom w/o pullout couch. With 2 teens of opposite sex this was not adequate. Called front desk and told this is the room type we reserved. When I inform the staffperson that I had a printed confirmation she tells me the hotel is full and she will have to call me back. No call back and when I returned to the front desk in the morning I was told a manager was not availbale but would call me that afternoon. We checked out and went on our way.
After 2 1/2 days and no call back I called and got the G.Manager. She admits our room category was changed and offers to refund the difference from what I paid for to what I got. After stating I felt that was inadequate she offered a 50% refund.
The room condition was fine and the breakfast was OK but I was not impressed. If the hotel is overbooked tell me that when I check in and do not lie to me when I call with the problem. I certainly should not have to call to speak to a manager 2 1/2 days after I requested to speak to one. Problems happen, but how they are are dealt with means everything!
- Also Known As:
- Staybridge Suites Baltimore Bwi Airport Hotel
- Staybridge Suites Baltimore Bwi Airport Hotel Linthicum
- Staybridge Suites Linthicum
- Official Description (provided by the hotel):
- The art of convenience and comfort is carried out exquisitely at the Staybridge Suites Baltimore BWI Airport. Stay conveniently by BWI airport and a short 15-minute ride from downtown Baltimore and the Inner Harbor. The hotel is located close to many major corporations such as Northrop Grumman, Verizon, BAE, Lockheed Martin, AeroTek, and Westinghouse. We offer a free shuttle to these and other corporations within a 5-mile radius. Settle into spacious, apartment-like suites with all of the conveniences of home, perfect for your extended-stay or short-term-stay needs. Our pet-friendly hotel features fully-equipped kitchens, 32 flat screen cable TVs with HBO, free high-speed Internet, and so much more. Start your day with a hearty complimentary breakfast buffet in our great room. Then end the day with a well-deserved cocktail at our Evening Managers Socialreception. Take advantage of all that Baltimore has to offer by visiting its famous Inner Harbor. Check out other area attractions such as the National Aquarium and Maryland Science Center. Get more from your stay with a 24-hour business and fitness center, free laundry facilities, complimentary airport shuttle, and seasonal outdoor pool. Get Comfortable at the Staybridge Suites Baltimore BWI Airport. ... more less
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