We stayed here almost 2 weeks ago. We had reserved a 1 bedroom with 2 beds and pull out couch. Checked in about 11pm and given our room keys. We get to the room and it is a studio instead of 1 bedroom w/o pullout couch. With 2 teens of opposite sex this was not adequate. Called front desk and told this is the room type we reserved. When I inform the staffperson that I had a printed confirmation she tells me the hotel is full and she will have to call me back. No call back and when I returned to the front desk in the morning I was told a manager was not availbale but would call me that afternoon. We checked out and went on our way.
After 2 1/2 days and no call back I called and got the G.Manager. She admits our room category was changed and offers to refund the difference from what I paid for to what I got. After stating I felt that was inadequate she offered a 50% refund.
The room condition was fine and the breakfast was OK but I was not impressed. If the hotel is overbooked tell me that when I check in and do not lie to me when I call with the problem. I certainly should not have to call to speak to a manager 2 1/2 days after I requested to speak to one. Problems happen, but how they are are dealt with means everything!