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“Welcoming Staff, Clean Comfortable Rooms” 5 of 5 stars
Review of Staybridge Suites Baltimore BWI Airport

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Staybridge Suites Baltimore BWI Airport
3.0 of 5 Hotel   |   1301 Winterson Road, Linthicum Heights, MD 21090   |  
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Ranked #2 of 29 Hotels in Linthicum Heights
Haymarket, VA
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
63 helpful votes 63 helpful votes
“Welcoming Staff, Clean Comfortable Rooms”
5 of 5 stars Reviewed July 6, 2013

First time stay after reading reviews. A bit hesistant with a couple negative reviews but everyone is different. My conclusions -

Pros -
- Check-in. Interacted with Sabrina during check-in and stay. As the initial point of contact representing Staybridge, she immediately makes you feel welcome and that this hotel was a good choice. Once settled into the room even got a phone call from her inquiring if I had found everything to be in good order and were there any concerns.

- Rooms were well laid out. Kitchen with two burners (no oven), microwave, full refrigerator, cabinets, utensils, cookware/plates and dishwasher (for those that want to cook in and save). Sofa and single seat in front of flat screen TV. Office table and chair with free fast wi-fi. Two double beds in this one bedroom suite configuration with another flat panel TV separated by french doors from living space. Separate bath and dressing areas.Beds (a concern from a previous reviewer) were found to be very comfortable and bath towels (another reviewer concern) were plentiful, the cotton was tufted - which was different - but they had a nice feeling to them. Unit was very clean.
- Breakfast was similiar to other brands and slight better in some regards. Although you expect the food to be pre-cooked except for waffles, I found egg/cheese omlettes both days, with sausage one day and bacon on the other which were warm and tasty, a selection of cold cuts, the usual fruits, yogurt, cereal, juices, coffee, etc. The breads were numerous and a change was made after concern from a prior review to the french toast (rarely seen in other brand hotels). After warming in the toaster it was very tasty. I want to shout out special attention to detail by the servers. A prior review pointed out they would run out of things. This was over the July 4th perod when there were lots of hungry people. Lesia was very attentive in making sure that nothing "disappeared", while also attending to table cleaning, sweeping up the occasional dropped dish, and politely acknowledging any complaints made. This type of position is the target for complaints...few compliments if job is done right. Lesia was outstanding in starting off her guest's day. When I asked if there would be more french toast (as it was close to closing), she made it a point to come to my table and advise there were two in the toaster for me. Outstanding job should be recognized by management.
- Evening social is offered Tuesday - Thursday. We missed the Greek salad, burgers and brautwurst the first night we checked in but the second night was cream of brocholli soup, regular salad and two types of subs. Sodas, white/red wine and beer were also included. Very tasty/filling and eliminated the need for a later dinner cost. Again, the server made sure that nothing ran out and was very professional (did not catch her name).
-Other amenities include a fitness room, free washer/dryer area, a theater room, pantry for purchases and a small pool. Again, with a nod to staff, I observed the Lifeguard (yes - they had one) in his morning routine while eating breakfast and his attention to detail was excellent. Making sure the pool was sparkling, netting anything found in the water, checking chemicals, placing towels on all the seats, etc. He was very professional and did his job well.

Cons:
- the ONLY con found was that the rooms on the second floor above the breakfast area will tend to have air filled with the aroma of breakfast every morning - it wakes you. For some thats a good thing. If you love uninterrupted sleep request a higher floor or further from that area.

Conclusion
-For the cost this was an excellent choice. People want clean, comfortable rooms and a welcoming staff that know their jobs. Management takes action of review concerns and learns from them.That's what I found here ane will return.

Room Tip: Higher floor away from food prep area should you not care from the aroma of breakfast in the morning...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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231 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
suwanee ga
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 3, 2013

I love staying here it makes me feel like I am at home. staff are super nice and go above and beyond to please the customer. they are friendly and provide helpful info relating to whats around the area. the shuttle is very helpful and bbreakfast is decent

Room Tip: ask for john or mike they are the best
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troutdale, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 3, 2013

First time to Baltimore for a short visit with a longtime friend, picked this hotel for it's high TA rating and proximity to Catonsville. Drove in from DC, a very late arrival, friendly check-in and flexible staff. Parking was very tight, but the night agent was helpful in finding a spot.

Morning and evening lobby dining fare was above average and the dining room seating pleasant. Room was somewhat larger than expected, got a good night's rest on a large King. Given the location between thruways and by an airport, expected more noise...nice surprise.

Located near many hotels, the airport and a business park, there is not very much shopping or dining nearby...Wendy's, Bob Evans, Ruby Tuesday are nearby but not much else. About as expected from a suburban airport location. Small computer room with printer was adequate for my needs and wireless was just ok. Had some speed and connection issues in the room early on but was adequate later.

Would stay here again if sightseeing in general DC area, but would stay in downtown Baltimore for more of the local culture.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tower City, Pennsylvania, United States
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 30, 2013

Me and my girlfriend stayed here from June 28 to the 30th. One issue we had was while making the reservation. The agent really did not know how to do a Gift Certificate Reservation for one night and a AAA rate for the second night. Contacted the GM and had this issue resolved but still had two reservations which I did double check to make sure they checked us out and back in on the 29th in the same room.

Breakfast was better last year when we stayed here. There was better selection last June than this year and they kept on running out of food. Yes it was busy but they should of anticipated that. Also, when I made sure that I was checked out and back in on the 29th, I asked for Do Not Disturb to be brought up because there wasn't one in the room but we never got it. We also did not get light housekeeping because our beds never got made and we were glad we didn't put the towels on the floor because of them not touching the room. They should automatically give housekeeping to short term stayers.

Besides these minor issues, we had a very good time in the room and around the Baltimore/Linthicum area. It was a very relaxing weekend we both needed. Will probably be back again if we are planning on going to the area.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oregon
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 27, 2013

Not a great stay. The staff was very pleasant, but -- (1) the mattresses are ancient, and they know it. Someone told me that they were 7 years old, which is ridiculous for a busy property. I could feel the springs in the first mattress, changed rooms, and the second was only marginally better. (2) You should *never* stay here more than one night. They have a policy that they only change the sheets weekly (!) and no cleaning service at all on the weekends. Fresh sheets are nice, and let's face it, sometimes you just need them. :)

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, July 13, 2013
Dear montgomerygrimes,

Thank you for taking the time to review our property. We truly appreciate your kind words regarding our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am very sorry our hotel did not live up to your expectations and regret that your stay was negatively impacted by the unusual condition of the bed mattress. Although we were not able to exceed or at least be at par with your expectations, we hope you give us a chance to change your perception of our hotel.

If there is anything you need next time you stay with us, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
1 review
5 of 5 stars Reviewed June 26, 2013

My wife checked all over and read all the reviews. My work usually puts us up at Marriott properties, so I was a little unsure of this. It was GREAT. Clean, nice staff, good food. There is a breakfast and a dinner as well.
The best part was Sabrina. I was there for a conference for my son and wife and needed some things done for my job. Sabrina was great, took care of everything and was very, very friendly!!! Not that the other staff was not nice, they certainly were - but Sabrina goes the extra mile and loves her job.

Only downside is that parking can be tight later, but certainly not not a reason to book somewhere else.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Duffield, VA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2013

Not sure why people would complain about this hotel. The breakfast in my opinion was as good as any other hotel that I have stayed. Also there are several restaurants within a couple of miles. Bob Evans was within a mile if I am not mistaken.
Overall our visit was great. The room was nice and clean, the breakfast was "free" and very good. The area was good. The only compliant that I would have about this hotel is the lifeguard at the pool. The first day was no issue but the guy who was the lifeguard the rest of our stay would not let the boys jump in they had to go down the steps. Also they could not even touch each other in the pool or he said they were horseplaying and not horseplaying was allowed. Once I got the boys to understand this then there were no issues.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Baltimore BWI Airport

Address: 1301 Winterson Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Linthicum Heights
#4 Business Hotel in Linthicum Heights
#4 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Baltimore BWI Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
The art of convenience and comfort is carried out exquisitely at the Staybridge Suites Baltimore BWI Airport. Stay conveniently by BWI airport and a short 15-minute ride from downtown Baltimore and the Inner Harbor. The hotel is located close to many major corporations such as Northrop Grumman, Verizon, BAE, Lockheed Martin, AeroTek, and Westinghouse. We offer a free shuttle to these and other corporations within a 5-mile radius. Settle into spacious, apartment-like suites with all of the conveniences of home, perfect for your extended-stay or short-term-stay needs. Our pet-friendly hotel features fully-equipped kitchens, 32 flat screen cable TVs with HBO, free high-speed Internet, and so much more. Start your day with a hearty complimentary breakfast buffet in our great room. Then end the day with a well-deserved cocktail at our Evening Managers Socialreception. Take advantage of all that Baltimore has to offer by visiting its famous Inner Harbor. Check out other area attractions such as the National Aquarium and Maryland Science Center. Get more from your stay with a 24-hour business and fitness center, free laundry facilities, complimentary airport shuttle, and seasonal outdoor pool. Get Comfortable at the Staybridge Suites Baltimore BWI Airport. ... more   less 
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Also Known As:
Staybridge Suites Baltimore Bwi Airport Hotel Linthicum
Staybridge Suites Linthicum

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