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“Supporting our Servicemen” 5 of 5 stars
Review of Hilton Baltimore BWI Airport

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Hilton Baltimore BWI Airport
3.5 of 5 Hotel   |   1739 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #14 of 29 Hotels in Linthicum Heights
Certificate of Excellence 2014
Williamstown, United States
1 review
“Supporting our Servicemen”
5 of 5 stars Reviewed 3 days ago NEW

Yolanda at the front desk went above and beyond for my son and the other servicemen who were staying at the hotel for their last night before being deployed. I can not tell you the level of stress she helped decrease for them and for the families there to support them.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
    135
    78
    48
    18
    9
See reviews for
47
57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
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English first
Florida
Top Contributor
175 reviews 175 reviews
93 hotel reviews
Reviews in 76 cities Reviews in 76 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

All of the staff that I encountered at the hotel seemed to be quite friendly and accommodating. Front Desk was very friendly and assisted me on numerous occasions. Also, a shout out to Alma in the executive lounge whom took very good care of me during my overnight stay. She seems to know her regulars and was welcoming to a new comer.

That said, the room that I was given was a bit underwhelming for a Hilton. The lobby and public areas were nice, but the room seemed to smell of smoke, despite supposedly being a non-smoking room. Bathroom was not the greatest setup, being small and only a shower stall that seemed to leak out quite a bit.

Perhaps with a bit of a make-over, or a little TLC, the facility could meet up to the service level. I would return, but would be contingent on price as their are other options in the area. On this evening, the price was definitely a good value.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very convenient to both BWI Airport and really quite close to I-95 so not too far from downtown Baltimore. The reception area is quite large - a very well designed space that blends into the bar/restaurant space, all of which looks very welcoming. The rooms are standard Hilton fare - the lighting could be brighter in the room - comfy beds and although I looked out over the airport, I did not notice much noise. The bathroom is looking a bit tired. It is a shower only but the tile is quite stained.

What makes this place so good is the can-do attitude of the folks who work here. In particular, the woman who was attending to the executive lounge. (She said she was filling in for a colleague who had a death in the family so unfortunately for you, she won't be there if you go up to the lounge.) I am so sorry I have misplaced her name but while the offering was nothing special and the space is quite tiny, she treated everyone as if they were a guest in her home! What a delight and just such a warm welcome for everyone who no doubt had a long day before coming up for a bit of relaxation! That alone makes this hotel worth another visit next time I am in the area.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 2 days ago
Dear Cujo31,

Thank you for staying with us on your recent trip to Baltimore. It is wonderful to hear you enjoyed the hostess and the offerings in the lounge as those ladies work hard and enjoy helping our guests. We look forward to your return
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Lincoln, Michigan
1 review
1 of 5 stars Reviewed 5 days ago NEW

Waited forever for the shuttle. Upon arriving to the hotel after a very long 10 hour drive and we were dead tired....the room was not ready. They said they had no rooms available. We had a confirmed confirmation for days ahead with a confirmation number yet they had NO rooms! People walked in behind us and were given rooms. The same type our reserved one was! To make matters even worse we drove the 10 hours to spend a precious day with our son and other military in his troop before he left the country. Every minute counted. Well....we didn't have very much quality time together because we spent it at the airport waiting on the shuttle and they were ALSO told there were no rooms for them either!!! That's seven people with confirmed reservations that were told too bad so sad pretty much. Check in was 3ish and we didn't get our room till 930pm!!!! This was our first Hilton hotel stay. What a horrible experience and bad taste left in our mouth. We traveled for so long and our trip was a complete disaster and full of stress from the inconvenience caused by the front desk staff that were so short and acted so cold to us. We usually stay at Marriott Hotels but we gave Hilton a chance only to be disappointed to the extreme. The precious little time we had to spend with our boy before he left the country we spent in a lobby sleeping on a lobby chair!

Room Tip: Military really needs to think twice before booking here. No respect was shown!
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 2 days ago
Dear Teresa O,

Thank you for submitting your review and I will need additional information from you to respond to your concerns so if you would please contact my Front Office Manager by email at Andrew.Leon@hilton.com with your confirmation number he will be able to assist you.
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Ocean City, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hilton is consistently a good choice and this hotel is no exception. The proximity to BWI makes it a great choice when traveling from there. The room was clean, staff was helpful and we had a great experience.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 1 week ago
Dear Michelle S,

Thank you so much for the five star review. We appreciate your comments and look forward to your return to the Baltimore area.
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Southampton, United States
1 review
3 of 5 stars Reviewed 1 week ago

Overall the room I had was very quiet and clean; however the lighting was very dim outside of the bathroom. We choose this hotel for the "Hilton" name but I wasn't extremely impressed. The executive breakfast area was small and the staff was complaining about things. Coffee was way too strong and their shouldn't be kids in the executive area. They were noisy and innterupting.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 1 week ago
Dear Dawn L,

Thank you for submitting your review and making me aware of the issues that impacted your stay with us. The issues listed are being reviewed by the Executive Team for resolution. Thank you for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
2 of 5 stars Reviewed 1 week ago

I'm on the road 2-3 weeks every month and I stay in lots of hotels including the Hilton Brands. This particular Hotel was in bad shape. The shower had mold on the walls(grout), caulking had mold and the shower head was disgusting. The toilet was nasty and dirty. The woodworking was in bad shape especially in the bathroom. Towels were stained. Carpet was so old the pattern was starting to fade. No bottled water to be found in the room in anywhere in the hotel.

  • Stayed April 2015, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 1 week ago
Dear Leo F,

Thank you for submitting your survey of your most recent stay with us. I have shared your comments and concerns with my Executive Housekeeper to ensure these issues are resolved and do not impact another guests stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore BWI Airport

Address: 1739 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Linthicum Heights
#11 Business Hotel in Linthicum Heights
#12 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore BWI Airport 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more   less 
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Also Known As:
Hilton Baltimore Bwi Airport Hotel Linthicum
Hilton Hotel Linthicum
Baltimore Bwi Airport Hilton
Hilton Linthicum Heights
Linthicum Heights Hilton

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